Suburban Ford of Waterford - Service Center

After five attempts to get through to the service department to pick up my car, my husband was able to finally talk to someone to get it paid for after hours pick up. When I picked up my car the pane department to pick up my car, my husband was able to finally talk to someone to get it paid for after hours pick up. When I picked up my car the panel from the drivers side was laying on the floor on the passengers side and my car hadn’t received a courtesy wash. I felt that the service had been rushed, and not by me! Hopefully it was done correctly. More

Brien in the service department did a great job of assisting me to service a recall item and getting service for oil leak. He kept me informed during the service and was very sincere. assisting me to service a recall item and getting service for oil leak. He kept me informed during the service and was very sincere. More

I brought my motorhome in for an oil change a couple of days ago. I was surprised they changed the oil out in the parking lot. I don't think that gives the best outcome. They also only put in 6 quarts of o days ago. I was surprised they changed the oil out in the parking lot. I don't think that gives the best outcome. They also only put in 6 quarts of oil. (It takes 7 quarts) This is the first time I have been disappointed in the service I received. More

Everyone here is willing to help and make sure your needs are met. The employees all asked if I needed anything and made sure I had been helped are met. The employees all asked if I needed anything and made sure I had been helped More

This dealership is exceptional in salesmanship and service. Dana “D J” Waxler and Parker Sereno are outstanding in the service they provide to their customer. They are extremely knowledgeable and sat service. Dana “D J” Waxler and Parker Sereno are outstanding in the service they provide to their customer. They are extremely knowledgeable and satisfy their customers needs. Suburban Ford of Waterford will always be our dealership. More

Ethan was the honestly the best service rep I have ever dealt with at a dealership. Please make sure you are actively working on retaining him as an employee if you agree. dealt with at a dealership. Please make sure you are actively working on retaining him as an employee if you agree. More

I recently brought my F-150 in for "The Works" service to include an oil change, tire rotation and multi point inspection. The oil change was completed but the tech could not locate the wheel lock so they c include an oil change, tire rotation and multi point inspection. The oil change was completed but the tech could not locate the wheel lock so they closed the ticket without the tire rotation or brake inspection. I contacted my service advisor, Roland Hayes, and explained the issue. He immediately said that I would not need to come back in for the remaining service he would have the Mobile service van with Zeke come out. They came out the same day I contacted them. Kudo to Roland and the service team. We have found our go to Ford Dealership. Thanks for valuing your customers. I will recommend the dealership to all my friends. More

Good check in process, great communications and service. Will continue to use suburban ford of Waterford. Will continue to use suburban ford of Waterford. More

Suburban Ford is extremely easy to access for servicing my Ford Explorer. I was greeted professionally by Jailen Gills. He wrote up my service order explaining all that was recommended for my 15,000 mi my Ford Explorer. I was greeted professionally by Jailen Gills. He wrote up my service order explaining all that was recommended for my 15,000 mi checkup, and explained how it would take a couple of hours. True to his word he called approximately (2) hours later to inform me my vehicle was ready. More

Outstanding customer service, the team is always helpful to take the time to listen to the customers and provide courteous service. to take the time to listen to the customers and provide courteous service. More