Suburban Ford of Waterford - Service Center

Very poor customer service. Service area does not answer their phone and did not call me at all on the day I dropped off my vehicle for new brakes I had to wait over a week to Service area does not answer their phone and did not call me at all on the day I dropped off my vehicle for new brakes I had to wait over a week to get an appointment then it took 2 days for new brakes and rotors. Nothing was done the first day, why bother making an appointment if car is just going to sit there and no one communicates with you, if only they would have called since the phones don’t get answered. Spoke to mgr when picking up car, he apologized but offered no renumeration More

The customer service was wonderful. Work was completed quickly and they washed my truck! I am a very satisfied customer. Work was completed quickly and they washed my truck! I am a very satisfied customer. More

The dealership did an excellent job, working on my vehicle in a timely manner and I was completely satisfied. vehicle in a timely manner and I was completely satisfied. More

Had service completed on our vehicle that needed a door latch replaced on the driver's door that woukd not lick latch replaced on the driver's door that woukd not lick More

Fast and concise. Very friendly advisor and knew everything about the service. I would recommend her. Very friendly advisor and knew everything about the service. I would recommend her. More

Customer service is not what it used to be. Maybe they should have kept employees that ACTUALLY made a difference in service. Going elsewhere. Maybe they should have kept employees that ACTUALLY made a difference in service. Going elsewhere. More

Aaren was very helpful and a pleasure to work with. My vehicle was ready before the expected time. My vehicle was ready before the expected time. More

Ethan was on top of it, when I brought my Edge in for scheduled service. It was complete faster than the original estimated time. Thanks scheduled service. It was complete faster than the original estimated time. Thanks More

Suburban Ford of Waterford had our Transit Connect in their shop for almost 4 months for a warranty job. Parker was awful at staying in touch, would not return calls and messages, and we were provided wi their shop for almost 4 months for a warranty job. Parker was awful at staying in touch, would not return calls and messages, and we were provided with mixed information about parts arriving/timelines when other associates tried to cover for him. Very unprofessional. Do yourself a favor and go to another dealer for service. More