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Suburban Ford of Waterford - Service Center
Waterford, MI
194 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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194 Reviews of Suburban Ford of Waterford - Service Center
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August 11, 2023
I was given great, prompt service for a recall on my car. The persons were friendly and courteous. I am grateful they were able arrange for me to have this service done so quickly. Thank you car. The persons were friendly and courteous. I am grateful they were able arrange for me to have this service done so quickly. Thank you More
by Tlipar
Employees Worked With
August 09, 2023
Very efficient, courteous and helpful staff Very clean. Waiting room beautiful. Ethan was very helpful explaining everything to me Really like this dealership Waiting room beautiful. Ethan was very helpful explaining everything to me Really like this dealership More
by Mopn
Employees Worked With
EthanHuggins
August 03, 2023
Service was horrible, Service Manager never returned phone or texts. After authorizating 7 hours of work to find a problem, it took over 2 months. Couldnt solve the problem didnt work to solve it and phone or texts. After authorizating 7 hours of work to find a problem, it took over 2 months. Couldnt solve the problem didnt work to solve it and communicaton was horrible. Appreciate them taking care of the bill but didnt appreciate being told to never return to Suburban again. I have owned Fords for over 20 years but no more! Good bye Ford Never again, 2 explorers , 2 engines sounds like your problem More
by renlauder
Employees Worked With
Service Manager, Parker Sereno
August 01, 2023
$800 for little to no communication, 3 weeks to bleed my breaks change master cylinder breaks change master cylinder More
by Jamie.butler1222
Employees Worked With
July 27, 2023
Service appointments dont mean much. Loaner car was not adequate. I dont feel we recieved quality service from the techs. Pro-active information from the service writer was non-existant. Loaner car was not adequate. I dont feel we recieved quality service from the techs. Pro-active information from the service writer was non-existant. The dealership service department doesnt answer the phone or voicemails. Not a spectacular visit at all. All items were not reviewed in the five days they had our vehicle. It wasnt a big list of items. Less than five items. More
by bowesmobile
Employees Worked With
July 25, 2023
I had purchased the 3-pack oil service previously from Suburban Ford and this was the use of my second oil change service. Checking in was very easy and quick and within about 30 minutes of dropping off t Suburban Ford and this was the use of my second oil change service. Checking in was very easy and quick and within about 30 minutes of dropping off the vehicle received a text stating the service had already been completed and the vehicle was ready for pick up. Very easy and no complaints. More
by T-Sto64
Employees Worked With
Aaren Bates
July 20, 2023
I pulled in asked for an oil change and was helped immediately by a service advisor. Was told about an hour and she even updated my account! Wow thanks!! immediately by a service advisor. Was told about an hour and she even updated my account! Wow thanks!! More
by Bjmk264
Employees Worked With
Megan Benedict
July 18, 2023
Although car is 21 years old, they took care of it as it were new. were new. More
by Lunghamer
Employees Worked With
July 13, 2023
Service did not have warranty airbag part, and refused to order it. Technician told me to keep calling them back to see if they have the in the future. Service also refused to provide a quote on other work w order it. Technician told me to keep calling them back to see if they have the in the future. Service also refused to provide a quote on other work when asked. More
by Customer
Employees Worked With
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