Suburban Ford of Waterford - Service Center

"Great customer Service" On February '12 2015 I hit a chuck hole by the airport in my 2012 company owned Fusion. Consequently I blew my left front tire and broke a belt on th On February '12 2015 I hit a chuck hole by the airport in my 2012 company owned Fusion. Consequently I blew my left front tire and broke a belt on the right side tire. I changed my tire at the airport and the next day I arrived at the dealership at 6:30 AM. I was 3rd in line to get into the service department. I was met by your service tech Tim Haverty. I told him I was a major supplier to Ford Motor and that I had a meeting that I had to attend at 10AM at the Ford Rouge Complex. I asked him if he replace both tires, change the oil with full synthetic and get me out so that I could make it to my meeting. He said yes and also informed me that I had a wiper blade starting to deteriorate. They replaced that too and had me back on the road by 8:45 AM. I was very pleased with the service and the way that they went above and beyond my expectations to help me out. More

Great customer Service This was my first experience with a Ford Dealer. I just Purchased a used 2010 focus and took it in for "The works" oil change, tire rotation and inspe This was my first experience with a Ford Dealer. I just Purchased a used 2010 focus and took it in for "The works" oil change, tire rotation and inspection. Tim set me up for the owner rewards program and explained how to get a rebate on the works service i had done. a great first experience with a ford dealer. More

service I am greeted with a courteous smile and treated well, thanks. Things are explained and handled in a professional manner each and every visit to the se I am greeted with a courteous smile and treated well, thanks. Things are explained and handled in a professional manner each and every visit to the service department. More

Integrity Simply the best of the best!! Top notch sales and service. Suburban Ford of Waterford staff has a high level of integrity...they work with you NOT aga Simply the best of the best!! Top notch sales and service. Suburban Ford of Waterford staff has a high level of integrity...they work with you NOT aganist you. Thank You! More

Simply blew my mind on service and work quality. Will always choose ford first.. kevin g sold me my new vehicle and scott serviced it. Yeah baby.. it rocks always choose ford first.. kevin g sold me my new vehicle and scott serviced it. Yeah baby.. it rocks More

Great service, will do buisness with again.Very friendly and careing.We will be looking at the new 2012 Ford Fusion very soon. Thank You Very Much and careing.We will be looking at the new 2012 Ford Fusion very soon. Thank You Very Much More

It is never easy to have to take your car in for repairs and waiting to hear what the damage may be but the level of customer service that was given put me at ease. I had a terrible experience with Tom Hol and waiting to hear what the damage may be but the level of customer service that was given put me at ease. I had a terrible experience with Tom Holzer Ford in Farmington, MI and was dreading bringing my car to another dealership. Our service consultant (Nathan Bolton) was extremely helpful and communicated everything each step of the way. He went above and beyond my expectations. When I walked in the door to pick up my car I was greeted by each and every staff member which made me feel good about the service that was performed on my car. Everyone was extremely helpful! I explained my situation that I had experienced with the other dealership and Nathan even took it upon himself to apologize on behalf of that dealership and even gave a discount to me because of the horrible experience that I had. Not many places have the level of customer service that is clearly demonstrated each and every day here. Thank you! More

When i was looking for a new truck Linda told me to go nad look at the trucks at Suburban Ford if Waterford. i took her advice and met with linda. Linda asked me what i wanted in a truck and showed me m nad look at the trucks at Suburban Ford if Waterford. i took her advice and met with linda. Linda asked me what i wanted in a truck and showed me many options. I had already looke at Toyota and Chevy trucks, but i decide in the ford F-150 that Linda showed me. Linda was very professinal and curtious. The next time i neeed a truck i will be looking at Suburban Ford of Waterford and Linda for her assitance. More

I am the owner of a 2008 Ford Escape which I love. I was I am the owner of a 2008 Ford Escape which I love. I was in an accident in February with over $10,000 in damage to the vehicle. Thanks to Domini I am the owner of a 2008 Ford Escape which I love. I was in an accident in February with over $10,000 in damage to the vehicle. Thanks to Dominic and Andrew in your collision shop, my car was returned to me in excellent condition. I can't thank you enough for the wonderful job you did. I apprececiated both your concern and your professionalism. Again, many many thanks for a job VERY well done. Donna Serwin More