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Suburban Ford of Waterford - Service Center
Waterford, MI
194 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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194 Reviews of Suburban Ford of Waterford - Service Center
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June 25, 2015
Great service I have been going to Suburban Waterford for 20 years and the top notch service is the reason. Nathan is my service adviser and he is always on top it I have been going to Suburban Waterford for 20 years and the top notch service is the reason. Nathan is my service adviser and he is always on top it things. More
by Yogamomma
Employees Worked With
Nathan Bolton
June 18, 2015
made the best out of a poor situation Tim kept me informed every step of the diagnostic process. When the technician learned that my vehicle would need extensive repairs I was notified im Tim kept me informed every step of the diagnostic process. When the technician learned that my vehicle would need extensive repairs I was notified immediately and given a clear and concise explanation and selection of options. What I felt that is key to customer satisfaction is: clear, prompt communication, various options with costs. Also when the bill was presented, Tim "worked" with me as the situation merited much higher future repair costs. No other dealer that I experienced in twenty years have budged in prices. I was gratefully relieved and would recommend this dealer, and especially Tim Haverty. More
by grayjohn60
Employees Worked With
Cashier, Tim Haverty
May 13, 2015
Courteous and respectful I was the 15th car waiting in the service line but I was done in 5 minutes after talking with the service person. I came for an oil change and check o I was the 15th car waiting in the service line but I was done in 5 minutes after talking with the service person. I came for an oil change and check of all systems. The service person was courteous and respectful for my needs. The work done in no time at all. Thank you Suburban Ford. More
by yimarose@comcast.net
Employees Worked With
David Deckard
May 08, 2015
Great Service I had a Great experience with Suburban Ford Service Dept. The time estimate I was given for service was right on. Very happy with the service receiv I had a Great experience with Suburban Ford Service Dept. The time estimate I was given for service was right on. Very happy with the service received. More
by normatford
Employees Worked With
John Vitale, John Giermanski
May 08, 2015
Automotive Service We have been very pleased with Suburban Ford's service Dept. Very friendly and they take care of our needs in a timely manner. Thanks! We have been very pleased with Suburban Ford's service Dept. Very friendly and they take care of our needs in a timely manner. Thanks! More
by SSG
Employees Worked With
Nathan Bolton
April 30, 2015
Service with a smile A super team of service department personnel working hard to make sure you are pleased with the work done on your car at the price quoted and within t A super team of service department personnel working hard to make sure you are pleased with the work done on your car at the price quoted and within the time period quoted at the time of write up. More
by Tom M
Employees Worked With
John Vitale, John Giermanski
April 22, 2015
The service people at this dealership are top notch. I just love the service I get at Suburban Ford, everyone is great. Everything done In a timely manor. Friendly, fast and car taken care of. I just love the service I get at Suburban Ford, everyone is great. Everything done In a timely manor. Friendly, fast and car taken care of. More
by Jen
Employees Worked With
Nathan Bolton, David Deckard
March 28, 2015
Excellent Service and Sales I took my Ford Windstar to Suburban Ford of Waterford for years for the great service department. Recently bought a new Ford from them because I knew I took my Ford Windstar to Suburban Ford of Waterford for years for the great service department. Recently bought a new Ford from them because I knew it would be well taken care of. David Deckard takes care of me in the service area and Ramon Namphy sold me my new Ford. Both great people to do business with. Will buy my next Ford from them. More
by Judy F
Employees Worked With
Ramon Namphy, David Deckard
March 08, 2015
new /used and service me and the wife have bought and leased all our vehicles from sam west he has all ways come through in getting what we want and having everything read me and the wife have bought and leased all our vehicles from sam west he has all ways come through in getting what we want and having everything ready in a timely manor . I have recommended sam to relatives and friends and they all purchases from him I consider him an excellent salesperson and a friend. same for my service advisor nathan bolton who always does an excellent job of getting service completed in a timely manor.. signed Jeffery Jennings More
by jeff
March 04, 2015
not bad till I found the scratches in the door. You should instruct your workers that when they scratch or dent a vehicle then they should report it and any dents they might put into the car or truc You should instruct your workers that when they scratch or dent a vehicle then they should report it and any dents they might put into the car or truck More
by bocksing
Employees Worked With
John Vitale, Nathan Bolton, David Deckard
