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Suburban Ford of Waterford - Service Center
Waterford, MI
189 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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189 Reviews of Suburban Ford of Waterford - Service Center
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January 02, 2016
My Experince! My latest visit was for service on 12/29/15 it was 7:30 am when I dropped off my vehicle and 30 or so vehicles were dropped off for service. So a busy My latest visit was for service on 12/29/15 it was 7:30 am when I dropped off my vehicle and 30 or so vehicles were dropped off for service. So a busy day ahead for the service department. Mark called me at 3:30 for pick up. My wife and I have purchased many vehicles from Tom Tatu and we have our vehicles serviced at Suburban Ford as well. Always a good experience and we are looking forward to many more. Thank You More
by contractor
Employees Worked With
Mark,, Tom Tatu
Helpful December 29, 2015
service is horrible when after they lock keys in your car Today I needed to get my car back after the service department closed. They had written all over the paperwork to not lock the car. They did anyway Today I needed to get my car back after the service department closed. They had written all over the paperwork to not lock the car. They did anyway with my only set of keys in it. The showroom was still open and the manager on duty basically refused to do anything to help me unless I was willing to take on the responsibility of any damage done to the car in the process of opening it. So, in trying to pass it along they made me call Ford roadside and said ford would cover any damage. The roadside person wanted me to sign a document that I took all responsibility. So, by now I was angry and started to show it. AT that point the manager said that it is my problem that I don't have my car back. Wonderful way to take care of a customer. Companies have to learn that you don't know what you are losing out on when you act rude like that. My family has purchased more than 6 vehicles from this dealership over the last 3 years. Many fully loaded, high end vehicles. That is good news for other Ford Dealerships in the area, I guess. More
by jeffscott
Employees Worked With
can't tell you which employees I worked with and don't care
December 20, 2015
Best Dealership Experience I have dealt with several dealerships over the past 30 plus years. I have never had a bad experience with sales or service at Suburban Ford of Waterfo I have dealt with several dealerships over the past 30 plus years. I have never had a bad experience with sales or service at Suburban Ford of Waterford. That is rare! More
by smf
Employees Worked With
Bob Bucknum, Nathan Bolton, David Deckard
October 15, 2015
Warrenty work service coordinator Mike Pigott gave us excellent service making me feel that he would do his very best to ensure I was satisfied with Suburban Ford service coordinator Mike Pigott gave us excellent service making me feel that he would do his very best to ensure I was satisfied with Suburban Ford He made it a pleasure to come in. More
by rons ford
Employees Worked With
John Vitale
October 14, 2015
Always great service...wouldn't take my Ford anywhere lese. Originally purchased from Suburban 19 months ago, for the first time. Regular service on my Fusion Hybrid has always been excellent. Friendly service Originally purchased from Suburban 19 months ago, for the first time. Regular service on my Fusion Hybrid has always been excellent. Friendly service and reasonably quick, even without an appointment. More
by jdnet
Employees Worked With
unknown
October 03, 2015
Great service! The service was wonderful at a great price. Would highly recommend! Very friendly and helpful staff. The wait was a little long in completing servi The service was wonderful at a great price. Would highly recommend! Very friendly and helpful staff. The wait was a little long in completing service but otherwise a great experience. More
by Charcoal002
Employees Worked With
John Vitale
September 20, 2015
Service department Tim was a pleasure to work with and was right on with his estimated time for the service I had come in for. Service was fast and easy. Tim was a pleasure to work with and was right on with his estimated time for the service I had come in for. Service was fast and easy. More
by Cjiovani
Employees Worked With
Tim Haverty
September 16, 2015
Good job Suburban When I walked in to the service area there were a lot of men standing around but no one greeted me. So I waited by the first station for a man who was When I walked in to the service area there were a lot of men standing around but no one greeted me. So I waited by the first station for a man who was on the phone. No big deal. A little uncomfortable for a women. But once I was greeted everything went super smooth and they even shuttled me to work :) thanks suburban ford. More
by Leahloo
Employees Worked With
John Vitale
September 15, 2015
Air condtioning problem Needed to get the air fixed it was not working on the drivers side and Tim was great in listening to what I said was the problem. F Needed to get the air fixed it was not working on the drivers side and Tim was great in listening to what I said was the problem. F More
by Kayak1
Employees Worked With
Tim Haverty
August 13, 2015
Leased 2012 Fusion Recall work This is for my 2012 Fusion recall work. They are polite, efficient and good time estimation of the work. Within a hour is ready to go. This is for my 2012 Fusion recall work. They are polite, efficient and good time estimation of the work. Within a hour is ready to go. More
by Program Manager
Employees Worked With
John Vitale, John Giermanski
