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Suburban Ford of Waterford - Service Center
Waterford, MI
194 Reviews
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194 Reviews of Suburban Ford of Waterford - Service Center
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April 27, 2016
Worst Service Experience Ever!!! I have already posted a review on your Facebook page but would like to continue the saga of my purchase/service experience. I recently bought a 2011 I have already posted a review on your Facebook page but would like to continue the saga of my purchase/service experience. I recently bought a 2011 F250 from your used car lot. Louie was my sales man and he and your sales team were great. It wasn't until I was told that the vehicle was serviced recently and certified that I became angry. I bought the truck on March 25th. When we purchased the truck the check engine light was on and the salesman (Louie) said that he would have the service team take care of it. Which apparently meant reset the computer so the light will go out. So we purchased the truck thinking all was great and took it home with us. After having the truck home for less than 3 days it stated to stall out when stopping along with the check engine light being on again. So I called Louie my salesman and explained the situation. Louie made arrangements for my husband to bring the vehicle out to them. Mind you this is an hour drive for us to the dealership and this is the only vehicle my family owns. So my husband took the truck out to the dealer on the Monday after Easter and had it checked out. After being there for more than 3 hours we were told it was bad gas and to just to run the tank out and put new in and it would correct the issue. So we took the service guy for face value. So we brought the truck home and ran the gas out and filled it. The problem continues. In further investigation of the truck we found that the oil dip stick had been snapped off and the dip stick tub pinched shut. If you service a truck shouldn't you have noticed this prior to my purchase? So I call Louie again for the stalling issue, check engine light and now the dip stick issue! Louie made arrangements yet again for the truck to be in the shop. This time they wanted to keep the vehicle and we were told we would get a loaner. So my husband took the truck out yet again....another 45 minute drive. He arrives with my 2 year old in tow only to sit in a waiting room for 4 hours waiting for someone to get him a rental car. Once I finally made a call to John Vitale was he able to get a rental. Which mind you we had to put a deposit on when the dealer said they would cover cost! The service dept had my truck for almost 2 weeks before we got it back. They replaced almost $5000 worth of parts trying to figure out the issue surrounding the truck. They also for some unknown reason put 700 miles on the truck. I understand test runs but 700 miles for test runs is a bit extreme. Finally we get the truck back and have it for a few days when the check engine light comes back on again. So I call Dave in service, since he was my contact last time, to tell him yet again to get my truck in for the same issue. Dave said bring the truck out we will get you a loaner again. So my husband with my 2 year in tow yet again makes the 45 min drive out again. This time to get a loaner car that is so small I can't legally put my 3 children safely in the back seat in their car seats. We were told that a bigger car was not covered by them! So now my truck is back in for repair for the 3rd time and I'm waiting on a response as to what is wrong with my truck. You would think that if you spend over $20000 on a vehicle that you would not have this many issues in the first month of ownership. The worst part is my first payment was due today and the dealer has had the truck more than I have during this first month! More
by Angry Customer
Employees Worked With
John Vitale, Lou Stoll, David Deckard
March 14, 2016
car wouldn't start I called Dana to let him know I was bringing my lease of just over 2 years in as I thought something electrical was wrong. I was able to just drop of I called Dana to let him know I was bringing my lease of just over 2 years in as I thought something electrical was wrong. I was able to just drop off as had a ride and it was late Friday evening. Nathan Bolton took care of me in the service department. He called me the next morning and told me there was a bad cell in the battery and it would be ready for pick up by 10:30 am. More
by melodycamp
March 13, 2016
Excellent service I have been taking my vehicles to suburban Waterford for 16 years. Nathan Bolton has been a service advisor there the entire time and has been great t I have been taking my vehicles to suburban Waterford for 16 years. Nathan Bolton has been a service advisor there the entire time and has been great to work with. Wouldn't go anywhere else More
by bovech44
Employees Worked With
Nathan Bolton
March 09, 2016
Consistently Great Service I have been a customer for 8 years and have always had great service on both of our vehicles. Dave Decker is a pleasure to work with. I have been a customer for 8 years and have always had great service on both of our vehicles. Dave Decker is a pleasure to work with. More
by smf
Employees Worked With
David Deckard
January 06, 2016
Customer Respect I've owned my used vehicle for 1 1/2 years and I'm not sorry buying it at Suburban Ford. The salesmanship of Iron Johnson and service respect I get fr I've owned my used vehicle for 1 1/2 years and I'm not sorry buying it at Suburban Ford. The salesmanship of Iron Johnson and service respect I get from Dave Deckard is top notch!!! Honesty is the best policy and Suburban Ford is right up there. I've never owned a Ford before and I'll definitely go there my next time around. Sincerely Anita Sadler More
by Annie
Employees Worked With
David Deckard
January 02, 2016
My Experince! My latest visit was for service on 12/29/15 it was 7:30 am when I dropped off my vehicle and 30 or so vehicles were dropped off for service. So a busy My latest visit was for service on 12/29/15 it was 7:30 am when I dropped off my vehicle and 30 or so vehicles were dropped off for service. So a busy day ahead for the service department. Mark called me at 3:30 for pick up. My wife and I have purchased many vehicles from Tom Tatu and we have our vehicles serviced at Suburban Ford as well. Always a good experience and we are looking forward to many more. Thank You More
by contractor
Employees Worked With
Mark,, Tom Tatu
December 29, 2015
service is horrible when after they lock keys in your car Today I needed to get my car back after the service department closed. They had written all over the paperwork to not lock the car. They did anyway Today I needed to get my car back after the service department closed. They had written all over the paperwork to not lock the car. They did anyway with my only set of keys in it. The showroom was still open and the manager on duty basically refused to do anything to help me unless I was willing to take on the responsibility of any damage done to the car in the process of opening it. So, in trying to pass it along they made me call Ford roadside and said ford would cover any damage. The roadside person wanted me to sign a document that I took all responsibility. So, by now I was angry and started to show it. AT that point the manager said that it is my problem that I don't have my car back. Wonderful way to take care of a customer. Companies have to learn that you don't know what you are losing out on when you act rude like that. My family has purchased more than 6 vehicles from this dealership over the last 3 years. Many fully loaded, high end vehicles. That is good news for other Ford Dealerships in the area, I guess. More
by jeffscott
Employees Worked With
can't tell you which employees I worked with and don't care
December 20, 2015
Best Dealership Experience I have dealt with several dealerships over the past 30 plus years. I have never had a bad experience with sales or service at Suburban Ford of Waterfo I have dealt with several dealerships over the past 30 plus years. I have never had a bad experience with sales or service at Suburban Ford of Waterford. That is rare! More
by smf
Employees Worked With
Bob Bucknum, Nathan Bolton, David Deckard
October 15, 2015
Warrenty work service coordinator Mike Pigott gave us excellent service making me feel that he would do his very best to ensure I was satisfied with Suburban Ford service coordinator Mike Pigott gave us excellent service making me feel that he would do his very best to ensure I was satisfied with Suburban Ford He made it a pleasure to come in. More
by rons ford
Employees Worked With
John Vitale
October 14, 2015
Always great service...wouldn't take my Ford anywhere lese. Originally purchased from Suburban 19 months ago, for the first time. Regular service on my Fusion Hybrid has always been excellent. Friendly service Originally purchased from Suburban 19 months ago, for the first time. Regular service on my Fusion Hybrid has always been excellent. Friendly service and reasonably quick, even without an appointment. More
by jdnet
Employees Worked With
unknown
