Suburban Ford of Waterford - Service Center

Stranded on the way to Concert On our way to a concert at DTE on Friday my 2017 Ford Focus RS experienced an engine issue. We were traveling from Ann Arbor and googled the nearest F On our way to a concert at DTE on Friday my 2017 Ford Focus RS experienced an engine issue. We were traveling from Ann Arbor and googled the nearest Ford dealership which was Suburban Ford of Waterford. I limped the car to the dealership arriving at 5pm. I explained what happened to Matt Lingenfelter and he immediately got one of his Techs (Brian) to diagnose my problem. Brian had us back on the road in less than 15 minutes after detecting and repairing a PCV hose that had popped off. Brian had stayed late on a Friday to do my repair. When I asked Matt about what paperwork I needed to fill out, he simply said have a nice day and enjoy the concert! As a 30 year retired Ford Engineer, Matt and his team and the Suburban Ford of Waterford Dealership have proven to me that we still have dealerships willing to go the extra mile for customer satisfaction! Thanks Matt! More

John Vitale is an AWESOME person to deal with! John is simply one of the best CSR Managers i've had the pleasure of dealing with. Past that, he always makes you feel like your experience matters to John is simply one of the best CSR Managers i've had the pleasure of dealing with. Past that, he always makes you feel like your experience matters to him. More

Best service writer! Mike is not only personable and honest, he is very efficient! He keeps you updated on what is going on with your car! He doesn’t leave you wondering l Mike is not only personable and honest, he is very efficient! He keeps you updated on what is going on with your car! He doesn’t leave you wondering like other techs I’ve had in the past! He is sweet, and understanding too! He does what is best and will do whatever it takes to make sure your taken care of! I will only deal with Mike from now on! He is the best!! He provides the best customer service I’ve encountered at suburban, and in general! More

incompetent service department Bought 2015 transit needed spare tire holder fixed they ordered part a week later I came in 90 minutes later they told me they got the wrong part orde Bought 2015 transit needed spare tire holder fixed they ordered part a week later I came in 90 minutes later they told me they got the wrong part ordered it again a week later I came back 1 hour later told me it was wrong part again said they would order it it's been several weeks they have not called me i called and left message with service man I'd been working with a week later still no call I will never work with this dealership again and I hope anyone reading this thinks twice before using suburban ford More

Fast response fix I live in a 45' RV traveling the country. We were back home for a visit and had a dead battery issue. Being that we only have one car, this is a maj I live in a 45' RV traveling the country. We were back home for a visit and had a dead battery issue. Being that we only have one car, this is a major issue. Suburban (Dave Deckard) was able to take the car in late Thursday afternoon and resolve the issue ( new battery) by 10:30 the following morning! In addition they checked tires and brakes which gave me a good summary of the car's condition More

Replacement of Electric Window Motor inside Driver's Door I arrived at Suburban Ford of Waterford Service Department just prior to the opening at 7:00 AM on a recent Friday morning. There were SIX others ahea I arrived at Suburban Ford of Waterford Service Department just prior to the opening at 7:00 AM on a recent Friday morning. There were SIX others ahead of me also waiting for the Service Department to open. I needed the Electric Motor Controller for my driver's door window replaced as my driver's door window wouldn't lower which made the window inoperable. This job required the mechanic/technician to remove the inner door panel to inspect the motor and related linkage inside the door. The motor and linkage would have to be removed if found to be defective and a new motor and linkage would have to re-installed along with the re-installation of the inner door panel to complete the job. I was told that this particular repair could take up to two days to complete as obtaining the new motor might require an over night wait on shipping of parts. They got my vehicle in and started the job immediately. Not only was a new window motor installed that fixed my window problem but I also had a rear brake job done and it was all done by Noon the same day! I wasn't aware that my rear brake pads needed replacement but the mechanic's inspection revealed the problem which saved me time and another visit for service at another time to fix the brakes. Hats Off to this mechanic/technician for getting everything done in a relative short period of time and for doing a Great Job at the same time!!!!! Great Service provided by a Great Service Team!!!!!! More

Service department My first visit to suburban ford service department was fantastic, I called ahead to see how long an oil change would take, they said about an hour, it My first visit to suburban ford service department was fantastic, I called ahead to see how long an oil change would take, they said about an hour, it was a little less than that. On top of it, my first oil change was free. I'm lucky it's only 2 miles from my home, thanks guys. I also had a great from sending a request for qoute, I was set up quickly to a sales rep, Bob Buckman was fantastic. I absolutely love my Ford, my wife bought her escape from there as well and loves it. Thanks, The Aiello Family P.so my kids all love our new vehicles ?? More