Suburban Ford of Waterford - Service Center

Norm Stern Been leasing from Norm for many years. Always a great experience. Should a problem or service required after the sale Norm is always there to help. Been leasing from Norm for many years. Always a great experience. Should a problem or service required after the sale Norm is always there to help. More

Easy understanding Knowledgeable Dave is always patient and listens to me each visit. This means a lot to a senior citizen. He explains what will be done with my vehicle so it’s under Dave is always patient and listens to me each visit. This means a lot to a senior citizen. He explains what will be done with my vehicle so it’s understanding. More

Went in for service, ended up getting new lease on F150. Danny was great to work with. I find all this dealership stuff a pain, but he made it all very easy for me. I did not intend to get a new lease, but Danny was great to work with. I find all this dealership stuff a pain, but he made it all very easy for me. I did not intend to get a new lease, but we started talking and he presented some very good options. Once we got things rolling I realized I really didn't have everything in good order to get into a new lease. I was missing information, didn't have my wife with me, had a hitch which was stuck on my truck and need the lock cut off. He worked through each one of those issues for me. He contacted my wife, got all his required information, had service remove the hitch. It was great. More

David Deckard--Great Job Wow! If Dave Deckard is representative of the service team at Suburban of Waterford, then I'm never going anywhere else. I have typically taken my F Wow! If Dave Deckard is representative of the service team at Suburban of Waterford, then I'm never going anywhere else. I have typically taken my F150 to Suburban of Ferndale, but after bringing my daughter's Escape in and having it diagnosed by Dave, I'm sold on Suburban of Waterford. Dave was knowledgeable, friendly and professional! Thank you so much, Dave! More

Unhappy with the repair of my car I am unhappy with the repair of my car I've taken it in twice for an electrical problem and last night I had another issue with it the panel stayed in I am unhappy with the repair of my car I've taken it in twice for an electrical problem and last night I had another issue with it the panel stayed in daytime mode did not change to night time setting now I have to take it back for a third time to have it fixed More

Very helpful Service team Nate and Dave always take excellent care of myself when I bring my vehicles in for service. Will always bring my Ford vehicles back here for service. Nate and Dave always take excellent care of myself when I bring my vehicles in for service. Will always bring my Ford vehicles back here for service. Look forward to seeing the new dealership when it opens. More

Woman in a service department Being a woman (who knows little to nothing about cars) entering a service department, can be intimidating. At the dealership Mike had everything ready Being a woman (who knows little to nothing about cars) entering a service department, can be intimidating. At the dealership Mike had everything ready and answered all my questions without making me feel silly or that I was going to be taken advantage of. He was so pleasant and trustworthy and he kept me updated through the entire process. I am very thankful to have worked with Mike and I appreciate all he did to make my experience smooth - and for not treating me any differently than a guy. More

Awful hey could diagnose a flat tire. They took advantage of my wife pretty good. When I questioned them they were rather short and rude. Sales was ok but o hey could diagnose a flat tire. They took advantage of my wife pretty good. When I questioned them they were rather short and rude. Sales was ok but only got one key (they forgot the other one and a hassle to get it after the fact) Bottom line not good, I'll shop somewhere else. Bunch of reviews here seem planted but figured I'd leave mine. A ton of metro Detroit dealers My advice try another one. More

Stranded on the way to Concert On our way to a concert at DTE on Friday my 2017 Ford Focus RS experienced an engine issue. We were traveling from Ann Arbor and googled the nearest F On our way to a concert at DTE on Friday my 2017 Ford Focus RS experienced an engine issue. We were traveling from Ann Arbor and googled the nearest Ford dealership which was Suburban Ford of Waterford. I limped the car to the dealership arriving at 5pm. I explained what happened to Matt Lingenfelter and he immediately got one of his Techs (Brian) to diagnose my problem. Brian had us back on the road in less than 15 minutes after detecting and repairing a PCV hose that had popped off. Brian had stayed late on a Friday to do my repair. When I asked Matt about what paperwork I needed to fill out, he simply said have a nice day and enjoy the concert! As a 30 year retired Ford Engineer, Matt and his team and the Suburban Ford of Waterford Dealership have proven to me that we still have dealerships willing to go the extra mile for customer satisfaction! Thanks Matt! More