Suburban Ford of Waterford - Service Center

Terrible service. Certified pre owned scam. Paid for rental. SOL rental. SOL More

Mr. Hayes is the type of professional car advisor that all dealerships look for when they value the customer experience. I needed my suv serviced and Mr. Hayes located all the information to determine the all dealerships look for when they value the customer experience. I needed my suv serviced and Mr. Hayes located all the information to determine the work needed on the vehicle and he attached all discounts that I qualified for resulting in a truly relaxing dealer experience. I’m definitely switching my business to this dealership all because of the wonderful experience and professionalism shown by Mr. Hayes and the entire team. Outstanding More

After receiving a notice letting me know that the parts were in for a safety recall on my wife's vehicle I scheduled a appointment online. When I pulled into the service center there must have been five em were in for a safety recall on my wife's vehicle I scheduled a appointment online. When I pulled into the service center there must have been five employees sitting at decks. The last one acknowledged me and took my info. He then took me into another room where someone else was going to help me. This person told that the parts were on back order. I asked why they didn't tell me this when I scheduled the appointment. His response was "you scheduled your appointment online and we don't see that". Why couldn't the first person tell me that. I received two texts and two emails reminding of appointment. One let me know of Kiosk's for self check in. So now it takes two employees or a computer to check you in and no one looks at incoming orders. More

Always want to help you out and get you in and out as soon as possible! soon as possible! More

I received two safety recall notices in the mail for my vehicle. The first appointment I made left me disappointed. I came into the service center on the date/time I scheduled it and found out that no one vehicle. The first appointment I made left me disappointed. I came into the service center on the date/time I scheduled it and found out that no one had ordered the parts/had the parts on hand/etc. I wish they would have called to let me know they could not service my car that day. On top of that, right as I was going to leave one of the workers drove my car to the back of the dealership assuming it was going to be serviced. I missed some work that day. However, my recent appointment was more than satisfactory. I spoke with the head of the service department. He worked hard for me to be able to get both of the recall services completed in one day. Management had workers drive me to and from work! It was also much further than the 10mile limit they usually drive. The staff were enthusiastic, fun, and professional. Would highly recommend their services! More

In the fall of 2020 I had a $2,000 repair done at Suburban Ford of Waterford and less than 6 months later I'm experiencing issues with the same problem which has proven to be a mystery to their serv Suburban Ford of Waterford and less than 6 months later I'm experiencing issues with the same problem which has proven to be a mystery to their service department. Today I arrived at 7:30 am for a scheduled service appointment and was told OVER AN HOUR later that my "two hour repair" would now take all day due to the fact that so many of the mechanics were out with COVID. In the meantime half of the people in the service department are without masks. DO NOT have your vehicle serviced at this dealership! More

Great Customer Service,Very transparent and did his best to get the problem fixed.I appreciate it I felt like I was been completely understood. to get the problem fixed.I appreciate it I felt like I was been completely understood. More

I visited the dealership on Wednesday, February 10th for a recall on my 2020 Ford Explorer. I received top notch service and taken very good care of. Both Justin and Nathan made sure that I was happy with a recall on my 2020 Ford Explorer. I received top notch service and taken very good care of. Both Justin and Nathan made sure that I was happy with the level of service that I received from start to finish. I will definitely return to this location for service work in the future! More