Suburban Ford of Waterford - Service Center

Worked with Roland on a warranty issue on 4/21/2021, as of this date 4/26/2022 still has not ordered the warranty part nor has he ever called my back from voice messages left on his phone. Would recommend of this date 4/26/2022 still has not ordered the warranty part nor has he ever called my back from voice messages left on his phone. Would recommend someone else, Dave is usually very good. More

Parker has been my service consultant multiple times. Always pleasant and on top of his game. I look for him every time I pull in. Keep up the great work. Always pleasant and on top of his game. I look for him every time I pull in. Keep up the great work. More

Thank you so much for helping with our vehicle repair while out of state. You went above and beyond on your job and I want to say THANK YOU. All your hard work and phones call back and forth with the F while out of state. You went above and beyond on your job and I want to say THANK YOU. All your hard work and phones call back and forth with the Florida dealership is very much appreciated More

I took my Lincoln to this dealership's service center because the service centers at the local Lincoln dealerships were unresponsive and generally unprofessional (especially the one in Southfield). I wa because the service centers at the local Lincoln dealerships were unresponsive and generally unprofessional (especially the one in Southfield). I was pleasantly surprised with the level of service I received from Eric. He took time to speak with me like a person, not a number, and was thorough. He maintained close contact every step of the way, and was accessible when I had questions or needed something. The dealership has a text message service that made the whole experience so much better, and Eric maximized the value of that communication tool. He's my new "trustworthy car guy." Every dealership needs an Eric. More

Nick went over and above the norm to help me out of a predicament. I had nail in my rear tire and all the tire shops told me they couldn't help for at least two days. Even though the dealership tire mac predicament. I had nail in my rear tire and all the tire shops told me they couldn't help for at least two days. Even though the dealership tire machine was out of order, Nick had me come in and was able to arrange to have the hole plugged. Nice to work with a dealership who employ people that care! More

I've been coming to Suburban Ford of Waterford for over ten years. Dave has terrific dedication for customers. Always helpful on any problems with my Mercury Grand Marquis. ten years. Dave has terrific dedication for customers. Always helpful on any problems with my Mercury Grand Marquis. More

I had me Mercury Grand Marquis in the service department the other day because of a bad gas cap. Mr. Stoijadinov came out and helped me with my problem. It's good to know the Service Manager doesn't just si the other day because of a bad gas cap. Mr. Stoijadinov came out and helped me with my problem. It's good to know the Service Manager doesn't just sit at his desk, he is out helping customers in the Service Department. More

I had my Mercury Grand Marquis in the service department for an oil change a few weeks ago. Mr. Hayes informed me about a nail in the side-wall of my tire, he ordered me a new tire and got it on my car ASAP for an oil change a few weeks ago. Mr. Hayes informed me about a nail in the side-wall of my tire, he ordered me a new tire and got it on my car ASAP. It's great customer service with Roland Hayes. More

I brought my treasured 2017 F-250 King Ranch Super Duty in for service to be under the leadership of Michael Stoijadinov the service manager I have known Michael for over 10 years and know he recently tra in for service to be under the leadership of Michael Stoijadinov the service manager I have known Michael for over 10 years and know he recently transferred to Waterford. I had a sensitive repair that needed to be handled correctly and I knew I could trust Michael so I drove considerably further to have the Truck serviced with him. Once again he exceeded my expectations. I dropped the Truck off Sunday night and by 1:00 the next Monday it was all repaired at what I considered a fair price. Many thanks to Michael, Nolan Hayes and the crew at Waterford Ford. More