Suburban Ford of Waterford - Service Center

Parker is the best! He has a positive attitude always and does everything he can to make sure my car is taken care of when it needs to be. He goes above and beyond and i He has a positive attitude always and does everything he can to make sure my car is taken care of when it needs to be. He goes above and beyond and it shows. More

Brien went the extra mile and helped me get a new tire, plus called when the tire came in. He provided the type of service that you just sadly don't encounter much any more. plus called when the tire came in. He provided the type of service that you just sadly don't encounter much any more. More

This is my second time dealing with the service department at Suburban Ford with my Brand new car and my first time dealing with Cory Todd. He was super friendly and efficient!! Got me in the same department at Suburban Ford with my Brand new car and my first time dealing with Cory Todd. He was super friendly and efficient!! Got me in the same day that I called with a problem. Cory explained what the problem was and Got me in and out in no time. Excellent customer service ! Will definitely deal with Cory if I have a project again! More

My experiences with Suburban Ford have always been timely, professional, and given with great service. Corey Todd is exceptional with getting my services scheduled, communicating with me what is being timely, professional, and given with great service. Corey Todd is exceptional with getting my services scheduled, communicating with me what is being done as well as what the best value options are. I would highly recommend contacting him! More

My first time dealing with Corey Todd. He is a man of integrity. He is very attentive to detail. You can count on Corey and him keeping his word. I will deal with Corey again. Corey you de He is a man of integrity. He is very attentive to detail. You can count on Corey and him keeping his word. I will deal with Corey again. Corey you deserve 10 stars. More

Overall not a good experience and just waiting for this experience to be over with! experience to be over with! More

Worked with Roland on a warranty issue on 4/21/2021, as of this date 4/26/2022 still has not ordered the warranty part nor has he ever called my back from voice messages left on his phone. Would recommend of this date 4/26/2022 still has not ordered the warranty part nor has he ever called my back from voice messages left on his phone. Would recommend someone else, Dave is usually very good. More

Parker has been my service consultant multiple times. Always pleasant and on top of his game. I look for him every time I pull in. Keep up the great work. Always pleasant and on top of his game. I look for him every time I pull in. Keep up the great work. More

Thank you so much for helping with our vehicle repair while out of state. You went above and beyond on your job and I want to say THANK YOU. All your hard work and phones call back and forth with the F while out of state. You went above and beyond on your job and I want to say THANK YOU. All your hard work and phones call back and forth with the Florida dealership is very much appreciated More