Suburban Ford of Troy - Service Center

Outstanding Service Experience at Suburban Ford of Troy! I had an exceptional experience at Suburban Ford of Troy and couldn’t be more impressed with their service department! From the moment I arrived, I had an exceptional experience at Suburban Ford of Troy and couldn’t be more impressed with their service department! From the moment I arrived, the staff was welcoming, professional, and attentive. The service advisor took the time to thoroughly explain the issue with my vehicle and kept me updated every step of the way. The service was completed quickly and efficiently, and I felt confident that my car was in great hands. The level of customer care and attention to detail exceeded my expectations. I was also pleasantly surprised by the clean and comfortable waiting area, making my visit even more enjoyable. I highly recommend Suburban Ford of Troy for all your service needs – they truly go above and beyond to ensure a top-notch experience. I'll definitely be returning for future maintenance! More

Promt, in and out service, with a courtesy ride to where I needed to go. Joe was attentive and courteous and it will be a pleasure to bring my car back for routine services in the future. Something I can't I needed to go. Joe was attentive and courteous and it will be a pleasure to bring my car back for routine services in the future. Something I can't say about most dealerships. More

I was assisted by Joseph Allport in service. It was a great experience overall, always is, every time. Joe was very clear in what was being done to my vehicle and very descriptive in his expla It was a great experience overall, always is, every time. Joe was very clear in what was being done to my vehicle and very descriptive in his explanation of what was needed. He was very polite, friendly and never made me feel like I was a burden when I asked questions. His compassion shows he’s in for his customer care. Highly recommend using this dealer for your service needs. More

Just got my car back today. I was assisted by Joe A. in service. It was a great experience overall. Joe was very clear in what was being done to my vehicle and quite descriptive I was assisted by Joe A. in service. It was a great experience overall. Joe was very clear in what was being done to my vehicle and quite descriptive in his explanation of exactly what went into it. Something I don't see at many dealers these days. He was very polite and never made me feel like I was a burden when I asked questions. Highly recommend using this dealer for your service needs. And hats off to Joe A. I will request his help from now on. More

Joseph Allport is a wonder to work with. Never been more impressed by an individual that truly cares. Sending all my fleet vehicles to him as long as he is working at Ford of Troy. Never been more impressed by an individual that truly cares. Sending all my fleet vehicles to him as long as he is working at Ford of Troy. More

I have delt with joe in service multiple times and every time has been great! time has been great! More

He’s very helpful and informative. He made sure I was informed every step of the way. He made sure I was informed every step of the way. More

Alante, was extremely helpful and ensured my vehicle was taken care of promptly and professionally. He was pleasant and welcoming. Excellent customer service. I will be back. taken care of promptly and professionally. He was pleasant and welcoming. Excellent customer service. I will be back. More

Alante and the rest of the staff is professional and very helpful. I appreciate the service helpful. I appreciate the service More

I was provided with excellent service! This is the best dealership in town! I would highly recommend it. This is the best dealership in town! I would highly recommend it. More