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Suburban Ford of Sterling Heights
Sterling Heights, MI
2,205 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 2,205 reviews
August 12, 2015
Wonderful experience!!! Mandy made my experience at suburban ford a complete pleasure! She was amazing from start to finish! I am so happy with my new mustang and it is in l Mandy made my experience at suburban ford a complete pleasure! She was amazing from start to finish! I am so happy with my new mustang and it is in large part due to the excellent customer service I received! Mandy found me exactly what I was looking for and made the entire experience a breeze! Thank you Mandy!!! :) More
by cori711
Employees Worked With
Madeline Simon
August 11, 2015
We really enjoyed are time that we spent getting my new car Everyone at Suburban Ford is very helpful are sale person Chris was great he walked us thru every thing on my new Car. Thank you. Everyone at Suburban Ford is very helpful are sale person Chris was great he walked us thru every thing on my new Car. Thank you. More
by Kmarts @62
Employees Worked With
Sarah Long, Colette Erikson, Michael Tear
August 10, 2015
Good guy. It was a pleasure to deal with Mario, I was looking for a SUV and Mario showed us the Ford Fusions. I bought a Fusion for my Daughter. It was a pleasure to deal with Mario, I was looking for a SUV and Mario showed us the Ford Fusions. I bought a Fusion for my Daughter. More
by Don
Employees Worked With
Mario Stellino
August 04, 2015
Best in the Business Joe has been helping my family purchase and lease ford vehicles for years. We keep coming back to see Joe for his excellent customer service, loyalty Joe has been helping my family purchase and lease ford vehicles for years. We keep coming back to see Joe for his excellent customer service, loyalty and dedication to satisfy each customer! More
by lbommer
July 31, 2015
Retired Ford Worker, Clinton Twp My family and I have been doing business with Suburban Ford for over 25 years, ever since they were known as Jerome Duncan Ford. I have shopped for a My family and I have been doing business with Suburban Ford for over 25 years, ever since they were known as Jerome Duncan Ford. I have shopped for a better deal at other Ford dealerships over the years and found that you cannot find a better selection of vehicles or get a better trade-in price for your vehicle. At 65 years of age and retired, I have decided to lease or buy all my new vehicles from Joe Franzoni at Suburban Ford from now on. More
by Fredy H, Clinton Twp
Employees Worked With
July 27, 2015
Great Experience Tim was my salesperson and was very helpful. He made me feel like a friend, not a client. While I waited for paperwork, an appraisal for my trade-in, Tim was my salesperson and was very helpful. He made me feel like a friend, not a client. While I waited for paperwork, an appraisal for my trade-in, etc, he and the rest of the staff constantly checked to see if I needed anything. I left my Metro Parks pass on my old car and when I called Tim to tell him, he offered to get it for me. I'll definately recommend this dealership to others. More
by pjowkar
Employees Worked With
Tim Snell
July 27, 2015
I love my Escape I purchased a Ford Escape, and I love this vehicle. Joe Franzoni, my Salesman was great. My grandson purchased his Escape at Suburban (first time b I purchased a Ford Escape, and I love this vehicle. Joe Franzoni, my Salesman was great. My grandson purchased his Escape at Suburban (first time buyer) also. Overall our experience with the dealership was great as well as our Salesperson. More
by AJones
Employees Worked With
July 25, 2015
GREAT CARS GREAT SERVICE BEST PLACE IN TOWN TO GO FOR GREAT SERVICE AND SALES PERSONS. WAY TO GO!!!!!!!!!!!!!!!! AND STILL IMPROVING,FOR FASTER SERVICE,WAY TO GO!!!!!!!!!! BEST PLACE IN TOWN TO GO FOR GREAT SERVICE AND SALES PERSONS. WAY TO GO!!!!!!!!!!!!!!!! AND STILL IMPROVING,FOR FASTER SERVICE,WAY TO GO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THANK YOU,YOUR THE BEST More
by ford lover
Employees Worked With
July 24, 2015
Great service! Thank you Antonio Vultaggio for Great Customer Service. We are new customers at your location and appreciate your hard work. We are very happy with o Thank you Antonio Vultaggio for Great Customer Service. We are new customers at your location and appreciate your hard work. We are very happy with our new Focus and would highly recommend Antonio if you are looking for a car. More
by Deann and Joe
Employees Worked With
Antonio Vultaggio
July 23, 2015
Horrendous service, stay away! One month ago I brought my Mustang (that I had bought here) in for a warranty repair. The service guys took pictures of a small crack and were suppose One month ago I brought my Mustang (that I had bought here) in for a warranty repair. The service guys took pictures of a small crack and were supposed to send them in to corporate and call me back. Three weeks later I find out that they never sent the pictures in, and they never called me back. I talk to Mike Skeltis and he tells me that "he doesn't care what happened" (exact quote) to those pictures and that I should take my mustang to another dealership for a second opinion. Stay away from this dealership. They will lie to you and then ignore you. Worst service I have ever had. More
by thengine1
Employees Worked With
