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Suburban Ford of Sterling Heights
Sterling Heights, MI
2,200 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 2,200 reviews
July 27, 2015
Great Experience Tim was my salesperson and was very helpful. He made me feel like a friend, not a client. While I waited for paperwork, an appraisal for my trade-in, Tim was my salesperson and was very helpful. He made me feel like a friend, not a client. While I waited for paperwork, an appraisal for my trade-in, etc, he and the rest of the staff constantly checked to see if I needed anything. I left my Metro Parks pass on my old car and when I called Tim to tell him, he offered to get it for me. I'll definately recommend this dealership to others. More
by pjowkar
Employees Worked With
Tim Snell
July 27, 2015
I love my Escape I purchased a Ford Escape, and I love this vehicle. Joe Franzoni, my Salesman was great. My grandson purchased his Escape at Suburban (first time b I purchased a Ford Escape, and I love this vehicle. Joe Franzoni, my Salesman was great. My grandson purchased his Escape at Suburban (first time buyer) also. Overall our experience with the dealership was great as well as our Salesperson. More
by AJones
Employees Worked With
July 25, 2015
GREAT CARS GREAT SERVICE BEST PLACE IN TOWN TO GO FOR GREAT SERVICE AND SALES PERSONS. WAY TO GO!!!!!!!!!!!!!!!! AND STILL IMPROVING,FOR FASTER SERVICE,WAY TO GO!!!!!!!!!! BEST PLACE IN TOWN TO GO FOR GREAT SERVICE AND SALES PERSONS. WAY TO GO!!!!!!!!!!!!!!!! AND STILL IMPROVING,FOR FASTER SERVICE,WAY TO GO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THANK YOU,YOUR THE BEST More
by ford lover
Employees Worked With
July 24, 2015
Great service! Thank you Antonio Vultaggio for Great Customer Service. We are new customers at your location and appreciate your hard work. We are very happy with o Thank you Antonio Vultaggio for Great Customer Service. We are new customers at your location and appreciate your hard work. We are very happy with our new Focus and would highly recommend Antonio if you are looking for a car. More
by Deann and Joe
Employees Worked With
Antonio Vultaggio
July 23, 2015
Horrendous service, stay away! One month ago I brought my Mustang (that I had bought here) in for a warranty repair. The service guys took pictures of a small crack and were suppose One month ago I brought my Mustang (that I had bought here) in for a warranty repair. The service guys took pictures of a small crack and were supposed to send them in to corporate and call me back. Three weeks later I find out that they never sent the pictures in, and they never called me back. I talk to Mike Skeltis and he tells me that "he doesn't care what happened" (exact quote) to those pictures and that I should take my mustang to another dealership for a second opinion. Stay away from this dealership. They will lie to you and then ignore you. Worst service I have ever had. More
by thengine1
Employees Worked With
July 23, 2015
Great experience We leased our 2014 Ford Edge from Tammy in January 2014. She was very personable and made the experience very easy and pleasant. Our lease is up in We leased our 2014 Ford Edge from Tammy in January 2014. She was very personable and made the experience very easy and pleasant. Our lease is up in January 2016 and we're looking forward to leasing our next vehicle with her. We highly recommend Suburban Ford. More
by mschyll
Employees Worked With
July 22, 2015
Outstanding customer service We took our 2013 Flex in for a problem, and while the problem could not be recreated in shop,Samantha was quick to call us and update us as the car wa We took our 2013 Flex in for a problem, and while the problem could not be recreated in shop,Samantha was quick to call us and update us as the car was being worked and to let us know we could pick it up. The following day, while shopping, the engine cover under the car came off. Samantha coordinated in-shop and the Service Foreman actually came to me , reviewed the problem and fixed it enough for me to drive the car back to the Dealership. The car was taken right away to the service area and fixed! I was incredibly impressed with the personal care I received today. This outstanding service saved men time and money! Thanks to all those involved. More
by Dottiedear
July 21, 2015
Great Overall Experience Traded in my minivan with my young kids on a Saturday. They had games and puzzles and TV to keep them occupied. The sales staff was great. They pres Traded in my minivan with my young kids on a Saturday. They had games and puzzles and TV to keep them occupied. The sales staff was great. They presented all possible scenarios to us (buy, lease) and we ended up with a great car at the price we wanted. Very glad that we were able to get rid of our van that we still owed (quite a bit) on. More
by elevenoak
Employees Worked With
July 14, 2015
Durban Ford Experience I recently posted my low mileage Cadillac EXT on line, and quickly received some offers. Jim Phaelin from Suburban Ford Sterling Hts. contacted me an I recently posted my low mileage Cadillac EXT on line, and quickly received some offers. Jim Phaelin from Suburban Ford Sterling Hts. contacted me and wanted to see the truck. It was in great shape and he made me an offer on-the-spot! He got his truck and I got a very nice check. I would recommend Suburban Ford to anyone looking for a new or used vehicle. Thank you Surban Ford of Sterling Hts. & thank you Mr. Phaelin. More
by T/CSimon
Employees Worked With
Jim Phaelin
July 14, 2015
Very friendly and helpful and gave a good deal I shopped a number of ford dealers and this was the best deal and everyone was very friendly and helpful. Very satisfied with the entire process. I shopped a number of ford dealers and this was the best deal and everyone was very friendly and helpful. Very satisfied with the entire process. More
by leosan37
