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Suburban Ford of Sterling Heights
Sterling Heights, MI
2,028 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 2,028 reviews
February 26, 2014
Knowledgeable staff that is friendly. Every time I have used service center was given an estimated time of completion and was always under time promised. While I understand that may not always happen I am used service center was given an estimated time of completion and was always under time promised. While I understand that may not always happen I am very satisfied time frame given. More
by justchecking
February 14, 2014
I would recommend anyone who was interested in a Ford product to visit the Suburban Ford showroom. The staff are prompt and there to answer any question you may have regarding any Ford vehicle. Eddie was product to visit the Suburban Ford showroom. The staff are prompt and there to answer any question you may have regarding any Ford vehicle. Eddie was my associate and was helpful in all areas that were in question regarding the new Escape. Love the car and would recommend it to anyone. Thanks Eddie Sincerely Alice Lyon More
by ablyon54
January 29, 2014
James was extremely knowledgeable and extremely courteous. My experience at Suburban Ford with James was great! Business at Suburban Ford sure did improve from 10 years ago. Thank You Suburban courteous. My experience at Suburban Ford with James was great! Business at Suburban Ford sure did improve from 10 years ago. Thank You Suburban Ford! More
by jwasnick
January 29, 2014
Excellent Service provided by the Sales Department, especially, "Eddie". He provided great advice and guidance that helped my make a GREAT SELECTION of a FORD ESCAPE. I HIGHLY RECOMMEND "EDDIE". especially, "Eddie". He provided great advice and guidance that helped my make a GREAT SELECTION of a FORD ESCAPE. I HIGHLY RECOMMEND "EDDIE". More
by HalSuggs
January 20, 2014
This is my fourth car since 2008 that I have gotten through Suburban Ford of Sterling Heights. The sales staff has always worked to get me the best vehicle for me with an affordable monthly payment. My through Suburban Ford of Sterling Heights. The sales staff has always worked to get me the best vehicle for me with an affordable monthly payment. My daughter also got a lease car through Suburban. I have always been taken care of well when I have taken my vehicles in for oil changes or service calls. The service calls, however, have been few. Unless I should move out of Michigan I will continue to get my new Ford vehicles from Suburban Ford of Sterling Heights. More
by dmemusic
Employees Worked With
Mike Smitley
January 02, 2014
Great experience, Kellie was awesome! She was personable and was able to get me into a new Escape! I highly recommend her and the service at this dealership was great. and was able to get me into a new Escape! I highly recommend her and the service at this dealership was great. More
by JoannMacomb
Employees Worked With
Kellie K
December 28, 2013
Brandon Perala was extremely friendly, polite and very knowledgeable about the vehicles. He was clear and professional when he explained the process and paperwork necessary to complete a successful trans knowledgeable about the vehicles. He was clear and professional when he explained the process and paperwork necessary to complete a successful transaction. I would highly recommend contacting Brandon Perala to help you with your purchase. He made me feel comfortable and not pressured into a purchase that wasn't right for us. Thank you Brandon! Janice Grant More
by jgrantaia
December 07, 2013
Went to Suburban Ford today to pick up a rental car while my car is currently being worked on. The customer service representative was very courteous and friendly. She answered all of my questions and I had my car is currently being worked on. The customer service representative was very courteous and friendly. She answered all of my questions and I had a terrific experience!! I would recommend to anyone!!! More
by mpatte04
Employees Worked With
Rental car employee
December 05, 2013
I had a great experience there with my wife, basically being a first time car buyer. Kyle was the best we could have asked for, he was very friendly, helpful, and very understanding to our needs and wants being a first time car buyer. Kyle was the best we could have asked for, he was very friendly, helpful, and very understanding to our needs and wants. He is a cool guy who didn't seem arrogant and enjoyed the small talk,(which was a good thing and made me more apt to buy) He made us feel welcome, that we weren't just a job and was forced to talk with us. I would definitely buy from him again and recommend him to other people. More
by annobby
