Suburban Ford of Romeo

Friendly Service, asked the right questions regarding our requirements for service. Knowledgeable on the vehicle's we had in for service. Basil keep us inform of the progress on our vehicle's in for service, requirements for service. Knowledgeable on the vehicle's we had in for service. Basil keep us inform of the progress on our vehicle's in for service, which is very important to us. Best part of being informed I told everyone is the good news and bad news you might have on the progress. Giving you have a better understanding why service may take a little longer than than normal. We tell everyone about the great service and sales at Suburban Ford of Romeo. More

Great experience as usual. Customer service top notch. Waited for repairs to be done to my vehicle, in a very relaxing waiting area. Offering fresh coffee and water.. The staf Customer service top notch. Waited for repairs to be done to my vehicle, in a very relaxing waiting area. Offering fresh coffee and water.. The staff is very friendly. More

Everyone one was great! I had my previous car in for warranty work before buying my new one and wanted to say that Basil in service is a great asset to your business. Beca I had my previous car in for warranty work before buying my new one and wanted to say that Basil in service is a great asset to your business. Because of his professionalism is the reason we purchased our new car from Suburban Romeo Ford. More

Dealership added and charged for equipment on vehicle that I ordered and did not want and was not on the vehicle when I got it home. Nitrogen was one of the items. They charged me $150. for it and didn’t that I ordered and did not want and was not on the vehicle when I got it home. Nitrogen was one of the items. They charged me $150. for it and didn’t even follow protocol and install green valve caps. They refused to refund my money. These people have no ethics. Big scam. More

If I could give a zero I would. Do not deal with Greg Klave or Guido Amatangelo. I lost $2000 in the deal and got stuck with a car I specified I did not want. No help whatsoever and Do not deal with Greg Klave or Guido Amatangelo. I lost $2000 in the deal and got stuck with a car I specified I did not want. No help whatsoever and told to fix it on my own. Very manipulative, I recommend you deal with any other ford dealer so you are safe. These guys are no better than the stereotypical slimy used car salesmen. More

Initially I thought my experience was wonderful, very smooth, and we were considering doing more business with them on the future. HOWEVER, the aftermath has been less than good. Promises that were made smooth, and we were considering doing more business with them on the future. HOWEVER, the aftermath has been less than good. Promises that were made have not been followed up on, and in this particular case, I feel might have been an outright fib. My paper plate expires on Monday and I have not gotten any paperwork so I can transfer my plates. I reached out this week to my sales person and he was supposedly checking on it, of course no response so far. Before the purchase he was very helpful and responded quickly. It seems that I am no longer a priority after jumping through all the required hoops and signing on the dotted line.At this time I would not recommend doing business here, I am highly disappointed and my next call will be to the general manager. More

Martin was very helpful in making sure the bedliner that was on our original invoice was scheduled and installed. Thank you! was on our original invoice was scheduled and installed. Thank you! More

Bought a 2018 Ford Edge that came with 12 month gold star warranty, 2 weeks ago. It took two weeks to get the title .Drove it 2 days in a row and it showed an engine light. Upon taking it in before thanksgi warranty, 2 weeks ago. It took two weeks to get the title .Drove it 2 days in a row and it showed an engine light. Upon taking it in before thanksgiving, I was told there are NO LOANERS. This also becomes my problem. Why? You should do whatever it takes to make this right with the least amount of inconvenience to me, the paying customer, as possible. Is it because I paid cash and now there is no incentive to please me because you have the money? I haven’t been called yet either to tell me what the situation is. More

Our first experience as we walked in was pleasant salesman seem knowledgeable about the vehicle we wanted to look at everything was smooth until we went to purchase the vehicle and there were constan salesman seem knowledgeable about the vehicle we wanted to look at everything was smooth until we went to purchase the vehicle and there were constant difficulties with trying to supply them with all the information they needed caution if you’re from out of state you will have lots of trouble with this dealership still waiting for my plates at 20 days they use a third-party to deal with titles and it is not smooth I cannot recommend them. More