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Suburban Ford of Ferndale - Service Center

Ferndale, MI

3.7
132 Reviews

132 Reviews of Suburban Ford of Ferndale - Service Center

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June 16, 2023

Of course no dealerships wash ur new car anymore after servicing and no dealerships offer loaner vehicles anymore when ur ur new vehicle needs service.., but please,..at least wipe the greasy fingerpri More

by hendrixanthony56
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Legowsky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Cornell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2023 -

Suburban Ford of Ferndale responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

June 14, 2023

I had a terrible customer service experience. Christina was very rude and wasted my time. After three years of coming to this shop I’ll take my car somewhere else. More

by :)
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Cornell
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2023 -

Suburban Ford of Ferndale responded

Hi, we are so disappointed to learn of this situation you have described. We'd like the opportunity to turn your experience around. Please reach out to us at (877) 820-6423 at your earliest convenience to discuss how we can turn this experience into a positive one.

Jun 18, 2023 -

Suburban Ford of Ferndale responded

Hi, we're disappointed to hear of the negative experience you had at our location. If you are willing to give us another chance, please reach out to us at (248) 399-1000 to speak to our manager directly.

June 09, 2023

Very car service and staff. I really appreciate the shuttle service. The drivers are very polite. More

by wirobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Cornell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Suburban Ford of Ferndale responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jun 12, 2023 -

Suburban Ford of Ferndale responded

HI, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

May 26, 2023

The worst service department. I had to bring my vehicle back several times for the same thing…talk about a waste of time. I’ve bought my last 5 leases from Suburban, but the servi More

by Raycwillingham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Cornell
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2023 -

Suburban Ford of Ferndale responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (877) 820-6423 and we will do our best to make this better. We hope to hear from you soon.

May 29, 2023 -

Suburban Ford of Ferndale responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (248) 399-1000 to discuss this further.

May 23, 2023

I just had a oil change done this Saturday they did not rotate my tires and they did not do a 15 point inspection can’t understand and it was still trying to charge me for how do I know they did not change More

by William Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Legowsky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2023 -

Suburban Ford of Ferndale responded

Hi William, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Suburban Ford of Ferndale. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (877) 820-6423 and we will do our best to make this better. We hope to hear from you soon.

May 26, 2023 -

William Smith responded

What is Melvin last name I am doing a blog about the service not being done on my car and I wanted to use his last name

May 26, 2023 -

William Smith responded

I, just spoke with the manager I, told him that the wheels wasn’t rotated but he had to watch the video for his self. He offered me a few Oil changes but I told him I don’t wanna go back there the next time I need one because I just don’t feel comfortable going there right now 😔😔 hopefully he give me some kind of gift card that I can use at a different dealership. As of right now in the process of filing a complaint with the Michigan Secretary of State motor vehicles Department. I keep Y’all posted as of what’s going on… Will

May 19, 2023

Brian is the best. Work was quick and professional. Car was clean and ready to go in record time. Waiting area comfortable. More

by craigrm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Legowsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2023 -

Suburban Ford of Ferndale responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 22, 2023 -

Suburban Ford of Ferndale responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

May 15, 2023

First class. Factory trained technicians. The latest in car repair. Senior level techs. Lots Of them. More

by KenRogulski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Legowsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Cornell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Slesinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Suburban Ford of Ferndale responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

May 19, 2023 -

Suburban Ford of Ferndale responded

Hi, thank you so much for your positive comments about Suburban Ford of Ferndale! If you have any further questions, please give us a call. We're always happy to help!

May 12, 2023

Very courteous professional and approachable. This is why I keep coming back. They go the extra mile More

by derrickdevine4545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Legowsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2023 -

Suburban Ford of Ferndale responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

May 15, 2023 -

Suburban Ford of Ferndale responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

May 04, 2023

The experience was family like, smiles, great hospitality, service was. Great, waiting time was exact had a great time with service tech thank you. More

by Speedy 10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Legowsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2023 -

Suburban Ford of Ferndale responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 09, 2023 -

Suburban Ford of Ferndale responded

Hi, thank you for leaving such a great review and high star rating. If there is anything else we can do to assist you, please let us know! Take care!

April 21, 2023

I had planned to use my car sheild account however still wanted Suburban Ford of Ferndale to work on it even though I might have to pay more. Could not have made a better choice since I not only did not pa More

by Thechup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Cornell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2023 -

Suburban Ford of Ferndale responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

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