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Suburban Ford of Ferndale - Service Center

Ferndale, MI

3.7
132 Reviews

132 Reviews of Suburban Ford of Ferndale - Service Center

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February 20, 2018

Amazing Service I called and spoke with Service Advisor Blaize Bailey at the service center and discussed how I had a bubble in my tire possibly from hitting a pot ho More

by Levi2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blaize Bailey, David Duquet, Blaize Bailey
February 16, 2018

Improved Customer Service Experience I've been a Ford customer for 15+years. My previous service experiences at Suburban of Ferndale were SO ROTTEN, (rude, poor communication w/me & body More

by Deena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blaize Bailey, Service - 41489, Blaize Bailey
Feb 18, 2018 -

Suburban Ford of Ferndale responded

Deena, reviews like this give us motivation and help us ensure we provide high-quality care. We are elated to hear that Blaize was such a help to you and was able to turn around your experience with Suburban Collection. We look forward to seeing you again soon! Thank you again for sharing this experience with us.

January 20, 2018

Service The dealership sent holiday coupons to me in December 2017. I went in for my service on January 19,2018 and he allowed me to use the coupon. The total More

by Yourstruly55
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Stoijadinov
Jan 29, 2018 -

Suburban Ford of Ferndale responded

Hello Yourstruly55, thank you; we appreciate your feedback! Thank you, and have a fantastic day!

December 18, 2017

Parts price gouging Bought a wash nozzle for my focus for $12.69, they only had one (I needed 2) so I went up the road to royal oak dealership and got one for $8.37. I More

by Dog2
Price
Recommend Dealer
No
Employees Worked With
Kurt Kauflin
Jan 06, 2018 -

Suburban Ford of Ferndale responded

We are sorry to hear about your recent experience with us. Please kindly contact our Retail Operations Manager, Jeff Huvaere at 248-399-1000 or jhuvaere@suburbancollection.com at your earliest convenience and we will do our best to resolve this issue.

Jan 07, 2018 -

Suburban Ford of Ferndale responded

Thank you for your feedback. We are sorry to hear you had a negative experience with our dealership. Unfortunately, we cannot identify a specific problem from your review. If you would like to discuss your experience further please reach out to us directly.

December 13, 2017

Too many errors Typed in the wrong VIN number, told me my car isn’t registered under my name, didn’t apologize once realized it was employee error, typed in wrong mil More

by YMSWADPS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobbie Hatch
Jan 06, 2018 -

Suburban Ford of Ferndale responded

We are sorry to hear about your recent experience with us. Please kindly contact our Retail Operations Manager, Jeff Huvaere at 248-399-1000 or jhuvaere@suburbancollection.com at your earliest convenience and we will do our best to resolve this issue.

November 15, 2017

No Communication I brought my car in for a noisy transmission and lack of power. The service writer, Bobbie Hatch, took my information. I left my car and was shuttled More

by alfie123
Recommend Dealer
No
Employees Worked With
Bobbie Hatch
Nov 20, 2017 -

Suburban Ford of Ferndale responded

We are sorry to hear about your recent experience with us. Please kindly contact our Retail Operations Manager, Jeff Huvaere at 248-399-1000 or jhuvaere@suburbancollection.com at your earliest convenience and we will do our best to resolve this issue.

May 14, 2017

Exceptional Service on a Saturday! I was pleasantly surprised to find the dealership service department open on a Saturday (5/13/17) until 3 p.m. The low tire pressure light was on, so More

by CABCOCOMM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darin Fogle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristin Walker
May 30, 2017 -

Suburban Ford of Ferndale responded

Thank you for taking the time to give us positive feedback. It has been a pleasure serving you. Quality and customer service is always our number one priority, and we’re happy to hear that Darin and Kristin exceeded your expectations. Thank you again for choosing us, we look forward to having you as one of our valued customers for many more years to come!

May 07, 2017

Warrant My moms 2010 Dodge Journeys car rear differential broke. Her car was in shop for 3 months January 27 until April and they did not honor her warranty b More

by Kimberly S Monroe- Hayes
Recommend Dealer
No
Employees Worked With
Not Sure , Jeff Huvaere
Jan 29, 2018 -

Suburban Ford of Ferndale responded

Kimberly S Monroe- Hayes, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (248) 399-1000 when you have a chance. Thank you, and we look forward to hearing from you.

April 28, 2017

Didn't perform scheduled work I scheduled an appointment to address a long over due warranty issue with my Ford Sync and a recall using their on-line appointment setting app. I ca More

by Mike
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Bobbie Hatch, Kristin Walker
Jan 29, 2018 -

Suburban Ford of Ferndale responded

Mike, it is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (248) 399-1000.

November 30, 2016

excellent customer service The staff in the service department are very knowledgeable and are will to help you. it is a very comfortable atmosphere. I recommend bring your car o More

by Cliffa86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Holland, Kristin Walker
Dec 01, 2016 -

Suburban Ford of Ferndale responded

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience and we look forward to serving your vehicle again in the future!

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