Suburban Ford of Ferndale - Service Center

AVOID SERVICE AND CONTRACTS IN THIS PLACE! !! I have decided to buy my used car with this dealer in 2023, I decided to give them the confidence and peace of mind of being able to buy my car in !! I have decided to buy my used car with this dealer in 2023, I decided to give them the confidence and peace of mind of being able to buy my car in a "trustworthy" place but a year later everything turned into a nightmare, my car, although it was an old model, I bought it with them and also bought a warranty contract that they offered me called Zurich Protection to have greater peace of mind, because it happened that my car was damaged, I took it for service at this same dealer to have the peace of mind of having good service and attention. but the opposite happened, it took almost 2 months to repair my car, it turned out that the warranty contract did not cover all the repair costs and I had to take an additional $3.5k out of my pocket to the $3.8k that the warranty cost, this was absurd Because my car 1 year after purchasing it has cost me almost 3 times more than what the car cost, I think they are taking advantage of people who cannot buy a new car, who if we need warranty or repairs they do what they want and The answers are not at all kind to the customers, that is why I do NOT recommend this dealer for purchasing used cars and I do not recommend the additional warranties that they sell are useless, I DO NOT recommend the technical service department, take your cars to be repaired to another place More

The only reason I giving 4 stars is because it may have just been out of the control of the dealership. My car needed a EV battery and it took almost 3 months to get the battery. Besides that, the customer just been out of the control of the dealership. My car needed a EV battery and it took almost 3 months to get the battery. Besides that, the customer service was amazing, kept me in the loop as far as the progress of the battery, but I must omit that it was a bit stressful, to have to wait as long as I did. More

Good service! ! Always recommended this dealership to my friends and family Daquan did a good job ! Always recommended this dealership to my friends and family Daquan did a good job More

I always feel like my money is well spent after leaving Suburban Ford of Ferndale. The employees always go above and beyond. Suburban Ford of Ferndale. The employees always go above and beyond. More

Professional and kind. I love the report card they issue out about the areas that my Ford Escape that requires repairs. AND THE COFFEE IS GOOD ☕️☺️ I love the report card they issue out about the areas that my Ford Escape that requires repairs. AND THE COFFEE IS GOOD ☕️☺️ More

First time here. Will be back for sure. Great staff. Clean environment. And good coffee! Will be back for sure. Great staff. Clean environment. And good coffee! More

I am always pleased with the service at Suburban Ford. This is my second Ford vehicle. Suburban Ford does a great job making sure their customers are satisfied. This is my second Ford vehicle. Suburban Ford does a great job making sure their customers are satisfied. More

The service write up staff are prompt though not always the best communicators. I’ve had both trouble free car service and a couple of instances that required a second look. The dealer has always been will the best communicators. I’ve had both trouble free car service and a couple of instances that required a second look. The dealer has always been willing to make certain I am happy with the way my car has been treated in a proper professional way. More