Suburban Ford of Ferndale

Leon Stoudemire as my leasing agent made my experience enjoyable. Before I came in for a test-drive, he asked me a number of questions to make sure he understood what my priorities were and so that he cou enjoyable. Before I came in for a test-drive, he asked me a number of questions to make sure he understood what my priorities were and so that he could show me relevant options. And I felt no pressure at all from him as I asked to test-drive three vehicles before making my decision. He even in two instances suggested we drive a little longer than I was planning to. I've worked with one or two people who made me feel like they were trying to get the quick sale. Didn't feel that way with him AT ALL. He answered every question frankly and thoroughly. Really, everyone was great. Derrick Walker, the finance person who walked me through (no pun intended) the protection plan options, was also patient and knowledgeable. Victor, the person who applied the protectant to my seats, was nice when giving me instructions afterward about the plastic on the seats. The general sales manager, Tom Macpherson, even made a point of saying they appreciated my business and letting me know that I'd made the right decision by getting the windshield treatment and that I could update it at no charge periodically if I thought it was losing its potency. Five stars to Leon and the entire team. The whole experience makes me like my car even better. More

Josh made the process of trading in my car pleasant experience. It was very stressful for me, but he was cheerful and encouraging the whole time. Also, informative with any question that I had. Love hi experience. It was very stressful for me, but he was cheerful and encouraging the whole time. Also, informative with any question that I had. Love him! More

Ali helped me buy a car he was above & beyond my expectations Thomas the sales manager was amazing as well both helped me get the car faster than we were expected highly recommended this place amazi expectations Thomas the sales manager was amazing as well both helped me get the car faster than we were expected highly recommended this place amazing people More

Leon Stoudemire is the best in the business. Do yourself a favor and go see him. Do yourself a favor and go see him. More

Everyone there was very responsive. Even sales reps that didn’t have a customer asked if I neded anything. One even brought me a water. All of them were a great team tgat worked toge Even sales reps that didn’t have a customer asked if I neded anything. One even brought me a water. All of them were a great team tgat worked together More

Ali and Antonio helped me get my wife the vehicle in which my wife truly wanted. They were exceptional in regards to customer service. The transaction was seamless and the experience at their dealership which my wife truly wanted. They were exceptional in regards to customer service. The transaction was seamless and the experience at their dealership was great! More

Our experience was nothing but positive from beginning to end. Our salesperson, Josh, was very knowledgeable, friendly, and responsive. We were provided with all of the information we asked for with zero pre end. Our salesperson, Josh, was very knowledgeable, friendly, and responsive. We were provided with all of the information we asked for with zero pressure. We’re thrilled with our new Mach-E and the service we received at Suburban Ford of Ferndale! More

All employees were very friendly, helpful, courteous. No problems with any thing, pleasure to work with No problems with any thing, pleasure to work with More

Helpful, timely, and respectful. We have purchased two cars from them and have always enjoyed our experience at the Ferndale ford dealership! We have purchased two cars from them and have always enjoyed our experience at the Ferndale ford dealership! More