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Suburban Ford of Ferndale
Ferndale, MI
561 Reviews
SUBURBAN FORD OF FERNDALE
It Takes More Than Just One Happy Ferndale Customer to Earn the Trust of Drivers Throughout Ferndale, Detroit MI, Royal Oak MI, Oak Park MI and Southfield MI
It Takes a Dynamic Team Just Like the One at Suburban Ford of Ferndale
At Suburban Ford of Ferndale, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle.
Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Fusion, Focus, Explorer, Escape or Edge of your dreams in your driveway, on your terms.
When you're ready to return to our Ferndale dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car.
Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out.
For more information about our full range of services stop into our showroom at 21600 Woodward Ave. Ferndale, MI and we'd be happy to assist you with all of your automotive needs.
The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM
Sunday Closed - 3:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday Closed - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 561 reviews
September 11, 2023
Chris Marhofer did great job. My overall experience is awesome except the finace part.So i needed to talk to other lenders to get the good number. Overall it is very satifactor My overall experience is awesome except the finace part.So i needed to talk to other lenders to get the good number. Overall it is very satifactory experience. More
by abdul
Employees Worked With
August 23, 2023
Nipa and Tom worked hard to make my Bronco purchase perfect. Very happy I flew in from Maryland to buy it from Suburban. perfect. Very happy I flew in from Maryland to buy it from Suburban. More
by vtgregory67
August 21, 2023
Good service! ! Always recommended this dealership to my friends and family Daquan did a good job ! Always recommended this dealership to my friends and family Daquan did a good job More
by EBONYJAMES707
August 17, 2023
I was very pleased with my salesperson, she worked with me on everything I needed to purchase my Bronco. Special thanks to my financial rep, he was great also. Very helpful and explained the products very me on everything I needed to purchase my Bronco. Special thanks to my financial rep, he was great also. Very helpful and explained the products very well. The whole team was very pleasant. Yes I will purchase again from them. More
by deborah Citchen
August 13, 2023
Violation of usary laws Mechanics fixed nothing and blamed me for mechanical/electrical failures Mechanics are snarky and disrespectful Tony avoids my phone calls and can’t get supervisor either Do blamed me for mechanical/electrical failures Mechanics are snarky and disrespectful Tony avoids my phone calls and can’t get supervisor either Do NOT do business with these people! More
by Wayne M
Employees Worked With
Other Employees :
Tony, Amanda Brown, Derrick Walker, Jim Elder III, Joe Smith, Nicole Dawson, Antonio Sbrocca
August 11, 2023
I always feel like my money is well spent after leaving Suburban Ford of Ferndale. The employees always go above and beyond. Suburban Ford of Ferndale. The employees always go above and beyond. More
by JoeBidenSucks2023
August 10, 2023
Mr. Stoudemire and Mr. Walker made my experience delightful. They both explained everything very clearly and their professionalism was impeccable. These men are exceptional. delightful. They both explained everything very clearly and their professionalism was impeccable. These men are exceptional. More
by sguilb1301
August 08, 2023
Terrible customer service. We were told to come back to test a drive a vehicle, and it was sold without us, knowing. It was a complete waste of time. And Joshua is a complete w We were told to come back to test a drive a vehicle, and it was sold without us, knowing. It was a complete waste of time. And Joshua is a complete waste of space. More
by Poor customer service
Employees Worked With
Joshua Arcos
August 07, 2023
Purchased used car in April with 105K miles. I assumed the car was inspected and in good condition. Fast forward to a month to find our the AC doesn't work. NBD, I should have checked on the tes I assumed the car was inspected and in good condition. Fast forward to a month to find our the AC doesn't work. NBD, I should have checked on the test drive. End of July, engine fails. I call service to see if they can look at it right away. "Yes" they can. Leave work early to drop in off at lunch on Wednesday. Didn't hear anything back till Friday after multiple texts checking in. Went in and spoke with the Used Car Sales Manager about the situation. I was able to get a ride the 2 days I was without a car but needed something to get to work Monday. They hadn't even looked at my car and weren't able to offer a loaner. That's all I wanted. Would have forked out the couple thousand to fix my car I JUST BOUGHT 4 MONTHS AGO but I needed to be able to get to work. Obviously. Both myself and my partner (a Veteran) worked for Suburban Ford of Sterling Heights. The main reason I went to Suburban to buy the car to begin with. I had faith they would sell me a reliable car and make things right. They did nothing to rectify the situation. NOTHING. And all I wanted was a loaner. My partner and I both know xxxx well that they can make concessions to help. We know how dealerships work. I will 100% not give my business to Suburban and will tell everyone I know to never go there. Service is horrible. I specifically asked if they could get it in for repairs right away. If they couldn't they shouldn't have lied. Sales did nothing to help. I was sold a junk car. No one at this dealership cares about their customers or the fact that word of mouth affects your business. DO NOT BUY A CAR HERE OR BRING YOUR CAR IN FOR SERVICE. More
by akaotterpop
Employees Worked With
