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Suburban Ford of Ferndale

Ferndale, MI

4.1
561 Reviews
SUBURBAN FORD OF FERNDALE It Takes More Than Just One Happy Ferndale Customer to Earn the Trust of Drivers Throughout Ferndale, Detroit MI, Royal Oak MI, Oak Park MI and Southfield MI It Takes a Dynamic Team Just Like the One at Suburban Ford of Ferndale At Suburban Ford of Ferndale, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle. Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Fusion, Focus, Explorer, Escape or Edge of your dreams in your driveway, on your terms. When you're ready to return to our Ferndale dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car. Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out. For more information about our full range of services stop into our showroom at 21600 Woodward Ave. Ferndale, MI and we'd be happy to assist you with all of your automotive needs. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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21600 Woodward Ave

Ferndale, MI

48220

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Showing 561 reviews

November 21, 2015

Buying a used car Great experience! Dennis Lietz was wonderful. He made the process so easy and explained everything to us he also walked us through the dealership and More

by Karen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Lietz
Dec 08, 2015 -

Suburban Ford of Ferndale responded

Karen, thank you for the great feedback! We are so happy to hear that your experience with Dennis was so pleasurable. Customer service and satisfaction is our top priority and we are glad that you walked out of our dealership a satisfied customer! We look forward to working with you again soon and servicing all of your cars needs in between!

November 18, 2015

Not Honest At All I Purchased a 2010 Escape from Ferndale Suburban and will never go back. They tried to trick me into buying an overpriced warranty, I purchased the e More

by Taken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Sales Manager
Dec 11, 2015 -

Suburban Ford of Ferndale responded

Thank you for your feedback. Customer service and satisfaction is our number one priority. We would like the opportunity to hear more about your experience so that we may find a way to rectify the situation. Please contact our Retail Operations Manager, Jeff Huvaere, at 248-399-1000 or jhuvaere@suburbancollection.com at your earliest convenience.

November 16, 2015

Buying used car Overall was a good experiance. Dealer could have left me to dry but they worked with me and made it pleasent. Ill be back again! More

by Magic Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Charles
Dec 10, 2015 -

Suburban Ford of Ferndale responded

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience. We look forward to serving you again in the future in order to pick out the next one!

September 14, 2015

luv our car shout out to Dennis Lietz hello Dennis and crew this dealership is the best, great people fun enviroment and mainly the Finance Dept which is the More

by trucking1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dennis Lietz
August 30, 2015

They got me what I was looking for They made the process very easy and got me just what I was looking for. That's all I have to say except this survey Could use some work. More

by This survey sucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake
June 15, 2015

Freaking Amazing suburban ford is absolutely awesome. And what makes them awesome is their great employees like Chris & Christine ! They got me into a car fast,hassle More

by Kupa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris & christine
Jun 15, 2015 -

Suburban Ford of Ferndale responded

Thanks for the positive feedback! We're delighted to hear that your experience with us was truly a pleasurable one. We strive to make the car buying process as painless as possible for our customers. We're glad we fulfilled that with you, and we hope to serve you again in the future!

June 12, 2015

Great people I just bought an 06 mustang. Drives good and came at ease with the help of Jessica and Coleen. They made buying my first car exciting and quick. More

by 315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica, Coleen
Jun 15, 2015 -

Suburban Ford of Ferndale responded

We're pleased to hear that your first-ever car buying experience was an enjoyable one! Customer service is our number one priority. Congratulations on the new 2006 Mustang, and we hope to serve you again in the future!

June 12, 2015

Truck Purchase I was looking on the intrenet, I found the truck I thought I wanted to buy. I called the dealership and was given an appointment with a salesman for More

by Jerry Rolfe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic
Jun 15, 2015 -

Suburban Ford of Ferndale responded

Thank you for the great feedback! At the end of the day we strive to make sure every customer feels as though they found the perfect vehicle, at the right price, with the best service, and great team to support them down the road. We're glad to hear your new truck, and your customer experience met all of those goals! Enjoy your new vehicle, and we look forward to working with you again!

June 10, 2015

Good service new and used. I've been buying and leasing and buying vehicles from the dealership for many years. I also use this dealership for service. Kamin Davis in preowned More

by Summrbrz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamin Davis (Pre-owned vehicles), Hugh ( Service Manager)
Jun 15, 2015 -

Suburban Ford of Ferndale responded

We greatly appreciate the positive feedback and continued business with us! We're glad that your experiences with us have always been pleasurable ones. We truly look forward to continue working with you in the future.

May 16, 2015

Don't buy a used car from here I bought a used car and not even 24 hours later the car is not driving. I test drove the car the day before and the car was fine. I talk to the sales More

by very angry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David,
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