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Suburban Ford of Ferndale
Ferndale, MI
557 Reviews
SUBURBAN FORD OF FERNDALE
It Takes More Than Just One Happy Ferndale Customer to Earn the Trust of Drivers Throughout Ferndale, Detroit MI, Royal Oak MI, Oak Park MI and Southfield MI
It Takes a Dynamic Team Just Like the One at Suburban Ford of Ferndale
At Suburban Ford of Ferndale, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle.
Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Fusion, Focus, Explorer, Escape or Edge of your dreams in your driveway, on your terms.
When you're ready to return to our Ferndale dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car.
Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out.
For more information about our full range of services stop into our showroom at 21600 Woodward Ave. Ferndale, MI and we'd be happy to assist you with all of your automotive needs.
The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM
Sunday Closed - 3:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday Closed - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 557 reviews
August 30, 2015
They got me what I was looking for They made the process very easy and got me just what I was looking for. That's all I have to say except this survey Could use some work. They made the process very easy and got me just what I was looking for. That's all I have to say except this survey Could use some work. More
by This survey sucks
Employees Worked With
Jake
June 15, 2015
Freaking Amazing suburban ford is absolutely awesome. And what makes them awesome is their great employees like Chris & Christine ! They got me into a car fast,hassle suburban ford is absolutely awesome. And what makes them awesome is their great employees like Chris & Christine ! They got me into a car fast,hassle free and professionaly! I've never had such a great service dealing with cars. Thanks again you guys. Keep up the good work. More
by Kupa
Employees Worked With
Chris & christine
June 12, 2015
Great people I just bought an 06 mustang. Drives good and came at ease with the help of Jessica and Coleen. They made buying my first car exciting and quick. I just bought an 06 mustang. Drives good and came at ease with the help of Jessica and Coleen. They made buying my first car exciting and quick. More
by 315
Employees Worked With
Jessica, Coleen
June 12, 2015
Truck Purchase I was looking on the intrenet, I found the truck I thought I wanted to buy. I called the dealership and was given an appointment with a salesman for I was looking on the intrenet, I found the truck I thought I wanted to buy. I called the dealership and was given an appointment with a salesman for the next day. I drove in from Lake Odessa, Michigan to look at the truck. When I arrived, that person was no longer with the dealership. Dominic, who was new to Suburban Ford (1 week) offered to help me. He found the truck for me and brought it up so I could test drive it. The truck was exactly what I wanted and drove great. I explained that I work 12 hours a day 7 days a week and I needed to drive the truck home that day as I did not have time to fool around. He did everything he could to help me make that happen. The finance manager did an excellent job also and got me financed within an a couple of hours. They were having problems with the internet so he drove to his home and used his computer to arrange everything for me. Dominic had the truck fueled up and detailed for me while we waiting. I drove the truck home that same day and could not be happier with the truck and the dealership. Everyone was great. More
by Jerry Rolfe
Employees Worked With
Dominic
June 10, 2015
Good service new and used. I've been buying and leasing and buying vehicles from the dealership for many years. I also use this dealership for service. Kamin Davis in preowned I've been buying and leasing and buying vehicles from the dealership for many years. I also use this dealership for service. Kamin Davis in preowned cars and Hugh in service are great people to deal with. More
by Summrbrz
Employees Worked With
Kamin Davis (Pre-owned vehicles), Hugh ( Service Manager)
May 16, 2015
Don't buy a used car from here I bought a used car and not even 24 hours later the car is not driving. I test drove the car the day before and the car was fine. I talk to the sales I bought a used car and not even 24 hours later the car is not driving. I test drove the car the day before and the car was fine. I talk to the sales man that sold me the car and he told me o well that is the chance you take when you buy a used car. I spoke to the used car lot supervisor and he told me he couldn't and wouldn't do any thing for me. 24 hours later and I'm out of my money with a lemon car. DON'T BUY FROM THIS DEALERSHIP!!!!!!! More
by very angry
Employees Worked With
David,
February 10, 2015
By far the beat experiences ever when buying a car!! Colleen Coleman is amazing, the whole team at Surburban Ford of Ferndale are all top notch. Will be returning for all my Ford vehicle purchases! Colleen Coleman is amazing, the whole team at Surburban Ford of Ferndale are all top notch. Will be returning for all my Ford vehicle purchases! More
by jkorthals
Employees Worked With
Colleen Coleman
