Suburban Ford of Ferndale

Nick Burns and Michael MacEachern are Top-Notch I was looking to purchase a new vehicle to replace a 10 year old car that I had owned since it was new. The car would be used by everyone in the famil I was looking to purchase a new vehicle to replace a 10 year old car that I had owned since it was new. The car would be used by everyone in the family, so we all had to agree. I started my search by visiting several dealerships to test drive many different small SUV models from Chevy, GMC, Buick, Jeep,Toyota and Ford. Since I have family members that work at all of the big-three, I could get the employee discount on whatever model I liked the best. It was a difficult decision to make, but we all agreed that the 2016 Ford Escape seemed to meet our needs the best, and it had the best incentives and rebates. I have never owned a Ford product before, so I decided to give Ford a shot. Our sales person Nick Burns at Suburban Ford of Ferndale was Great. He made our decision where to purchase our new Ford Escape any easy one. Nick was very knowledgeable about the products he sells, very helpful and patient. I loved his no-pressure sales approach and he made my family feel comfortable throughout the process. Nick went out of his way to locate the exact car that we wanted at another Suburban Ford location and had it ready for delivery at the time he promised. Nick Burns and Michael MacEachern at Suburban Ford of Ferndale gave us the special attention and service that made us feel like family. You will love the small-town feeling that you get from Suburban Ford of Ferndale. None of the other dealerships we visited even came close. We love our new Ford Escape! Thanks, Nick and Michael More

Seamless Purchase Anthony's Charles was my salesperson, i was interested in a 2009 Infiniti G37. The day I showed up to look at it it was in detail, he apologized for t Anthony's Charles was my salesperson, i was interested in a 2009 Infiniti G37. The day I showed up to look at it it was in detail, he apologized for the inconvenience and then proceeded to show me around the lot. I returned 2 days later, the vehicle was in service, Anthony took me over so i could get a look at it, he showed me all the work that was being performed. I returned the next day, test drovee the car and Anthony was able to get me above BB value for my trade in. I highly recommend Anthony, I know I will be using him again when I purchase another vehicle. Colleen Coleman was the young lady who did my financing, she was tremendous and a real pleasure to work with. More

Nick and Brad are the Best! I want what I want. I had very specific items I requested on my 2016 Ford Escape. I gave Nick the model, year, equipment, exterior, interior and acce I want what I want. I had very specific items I requested on my 2016 Ford Escape. I gave Nick the model, year, equipment, exterior, interior and accessories I wanted. I couldn't live without anything I didn't list. Basically a needle in a haystack. He got it for me! Brad called everyone to make sure I got the vehicle and financing at the price I wanted! I put them through the ringer and they came through for me. Not only were these gentlemen personable, they were professional. They answered all of my questions in regards to the contract or anything else. I would recommend them to anyone and everyone who is looking to buy a vehicle. This dynamic duo will work hard for you. More

Best car buying experience I have ever had Moe listened to what I was looking for and delivered. This was the easiest car purchase that I have ever made. Everyone in the dealership was professi Moe listened to what I was looking for and delivered. This was the easiest car purchase that I have ever made. Everyone in the dealership was professional and friendly. I will recommend others to Moe and Suburban Ford of Ferndale. I love my new Ford Explorer. More

Ford Taurus We were in need for a larger family vehicle as our family is wxpanding. Filled out an application online and received a phone call the following morn We were in need for a larger family vehicle as our family is wxpanding. Filled out an application online and received a phone call the following morning to set up an appointment with Matt Sowter. From the minute my wife and I met with Matt, we knew that we were going to be taken care of rather than taken advantage of. Matt asked what we were looking for and the amount that we were comfortable with to pay for the vehicle and by the end of the evening he said that we would have the vehicle that we were looking for. He was very straight forward and honest, and did not try to push us into something that we did not want. By the end of the night we had purchased a 2013 Ford Taurus. If there is anyone who is need of a vehicle new or used, I would not recommend anyone else but Matt Sowter to help get them thru to the vehicle they are looking for. The only downside to our experience was in the cleanliness of the vehicle when we picked it up. On the surface it looked immaculate. When we got home and began to place car seats and other things in the vehicle we began to notice the dirt on the leather and a sticky substance on armrests and in the cup holders. When you pulled down the center armrest in the backseat it was covered with dirt and what seemed to be syrup. Worst of all is the musty / mildew odor that is now present since the air freshener from the detail at the dealership has worn off. We have tried to remove the smell with no success. We hope there is a way that this can be resolved. I do understand that this was a used vehicle, but at the same time the Suburban stamp is on it and it should be treated with the same care as a new vehicle. As stated above, Matt Sowter was fantastic to meet and a pleasure to do business with. My wife and I will be sure to send all of our friends and family his way when they are ready to upgrade to new vehicles. We cannot thank Matt enough for his help. More

Jeep Wrangler I feel confident with this purchase I trust suburban for the Ferndale Staff in used cars. They Really know all makes features in all models I feel confident with this purchase I trust suburban for the Ferndale Staff in used cars. They Really know all makes features in all models More

Quick and painless transaction. Found a used truck I was interested in on CL so I decided to take a drive to Suburban Ford of Ferndale to take a look at it. I got there before open h Found a used truck I was interested in on CL so I decided to take a drive to Suburban Ford of Ferndale to take a look at it. I got there before open hours but Dave Askew was there and answered any questions I had. He then introduced me to Anthony Charles who got me in the truck for a test drive and I was sold. Colleen in finance got me a great plan and the whole deal took less than 2 hours. The whole deal was a pleasure along with Dave, Anthony and Colleen. It's worth the trip to see them if you are looking a new used car or truck. More

Great experiencing from start to finish My experience started via the website, which was well laid out and user friendly. After finding a couple cars I was interested in, I decided to visit My experience started via the website, which was well laid out and user friendly. After finding a couple cars I was interested in, I decided to visit the dealership. Anthony quickly had me test-driving one of the cars while my old car was being appraised for trade-in. I was able to select the car I wanted, got good value on my trade and had the deal wrapped up in no time. Colleen was clear and concise as she explained the paperwork. All told, in about 2 hours, i was in my car driving off the lot. Couldn't have asked for a better experience. More

Fantastic care in the Suburban Ford service department It is always a pleasant experience to go to the service department at Suburban Ford. Our adjuster, Brian L, is always very efficient and personable a It is always a pleasant experience to go to the service department at Suburban Ford. Our adjuster, Brian L, is always very efficient and personable as is all of the staff in this service department and I have been privileged to meet and talk with every one of them. The waiting area in the service department is very comfortable, and one can watch TV while having coffee or tea. Joe Lane was very caring and helpful in regarding a fee charged last year. I feel very confident that all my service needs will be dealt with honestly and efficiently. I highly recommend this dealership and have referred them to several of my friends. Sincerely, Beverly R. More

Outstanding service My salesman, Darin F, provided outstanding service with a smile. He was polite, patient and eager to satisfy my requests and questions regarding my My salesman, Darin F, provided outstanding service with a smile. He was polite, patient and eager to satisfy my requests and questions regarding my trade in. Brad R was also a pleasure to work with. Thank you and keep up the good work Suburban Ford!! More