Suburban Ford of Ferndale

Good Deal Gone Great If you're in the market for a used vehicle, you've got to see Dennis Lietz at Suburban Ford in Ferndale. My experience is a "Good Deal Gone Great". If you're in the market for a used vehicle, you've got to see Dennis Lietz at Suburban Ford in Ferndale. My experience is a "Good Deal Gone Great". My wife and I were in the market for a used Ford Flex. Driving back from Troy, we saw a 2010 White Flex at Suburban. Monday evening, we went and met Dennis who told us the Flex had a deposit and showed us other vehicle. Saddened with couldn't find "our" car. When leaving I gave Dennis my business card and told him if anything fell through on the Flex to let me know. I few days later Dennis said the Flex was available again and I had 1st dibbs. Negoiated the trade in and we're driving away in "our" Ford Flex. Thanks for the help Dennis. More

A must read and you'll believe I located my car online the night before. I went to this dealer the following morning, very credit challenged and on time restrictions (I had to get t I located my car online the night before. I went to this dealer the following morning, very credit challenged and on time restrictions (I had to get to work by noon). I arrived at 10:04 am and spoke to Anthony Charles (sales man, a very good one, just look at the sales chart in there office:) I explained to him about my creditworthiness, my time restrictions and any concerns I had about finance rates and payment amounts. At 10:11 am I filled out a short credit application and was handed the keys to my new car to test drive. At 10:58 am, I returned from my test drive and LOVED IT! Still know answer but now even more determined. At 11:03 am, I was asked to contact my insurance provider and my car disappeared from sight. At 11:09 am, Anthony escorted me to finance department, where I met (wonder women) Colleen Coleman! Incredible woman and what I could see very respected from her colleagues. To get me approve at the rate and payment amount I needed, Colleen must've sold her soul LOL thank you! I signed my last paper at 11:59 a.m. stepped out of the dealer and into my freshly detailed and wash new vehicle! I was 22 minutes late for work but all is forgiven. Kudos to Anthony and Colleen great family atmosphere! Keep up the great work! I like this team so much that I bought another dream car from Anthony and Colleen 2 weeks later at even a better rate. superb service I will return! Customer for life..... M. Reed More

Great experience Dennis is one of the best sales guys we've ever worked with. He was very personable and I hope I get the opportunity to buy from him again. The whole Dennis is one of the best sales guys we've ever worked with. He was very personable and I hope I get the opportunity to buy from him again. The whole process was very smooth and simple. We got a great truck at a fair price. I think everybody walked away from the deal with a smile. More

A good deal Our salesman was helpful and we got the car we wanted at the price we wanted. Everything was done professionally and in a timely manner. Our salesman was helpful and we got the car we wanted at the price we wanted. Everything was done professionally and in a timely manner. More

The best seller I've experienced My seller gave me so much knowledge and information and made my first time buying a car the best experience and I will definitely refer my family and My seller gave me so much knowledge and information and made my first time buying a car the best experience and I will definitely refer my family and friends to her, excellent job! Lila More

Friendly and helpful We were looking for a used car for our daughter. I wish we would have just started at this dealership. Great customer service, friendly and helpful sa We were looking for a used car for our daughter. I wish we would have just started at this dealership. Great customer service, friendly and helpful sales people. We ended up buying an '09 Focus that is a perfect 1st car for our daughter. I would highly recommend this dealership and Chris Marhofer if you are looking for a nice used car. More

Fast, professional, and efficient sales process I had contacted Lila with a couple of vehicle choices and options. My requests were met in a timely manner. I had purchased several vehicles from her I had contacted Lila with a couple of vehicle choices and options. My requests were met in a timely manner. I had purchased several vehicles from her before and she never fails in delivery. Ask for her. More

Chris Marhofer Salesperson I want to share my comfortable experience with Chris as my salesperson. Chris allowed me to take my time and look over the car at my own pace. He was I want to share my comfortable experience with Chris as my salesperson. Chris allowed me to take my time and look over the car at my own pace. He was very patient and professional in his approach. He let the car present and sell itself. I am very satisfied with my used car purchase and I would recommend Suburban Ford. I was very happy to have Chris as my salesperson. More

Very good dealer & all the employ are very nice helpful thanks so much for every thing you did for me to make my sale nice & easy dealer & all the employ are very nice helpful thanks so much for every thing you did for me to make my sale nice & easy More