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Suburban Ford of Ferndale

Ferndale, MI

4.1
561 Reviews
SUBURBAN FORD OF FERNDALE It Takes More Than Just One Happy Ferndale Customer to Earn the Trust of Drivers Throughout Ferndale, Detroit MI, Royal Oak MI, Oak Park MI and Southfield MI It Takes a Dynamic Team Just Like the One at Suburban Ford of Ferndale At Suburban Ford of Ferndale, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle. Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Fusion, Focus, Explorer, Escape or Edge of your dreams in your driveway, on your terms. When you're ready to return to our Ferndale dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car. Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out. For more information about our full range of services stop into our showroom at 21600 Woodward Ave. Ferndale, MI and we'd be happy to assist you with all of your automotive needs. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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21600 Woodward Ave

Ferndale, MI

48220

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Showing 561 reviews

April 29, 2024

Considering my situation, Chris Ristani was able to work with me, get me approved, and in my car in three days. More

by TSylvester20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Ristani
Apr 29, 2024 -

Suburban Ford of Ferndale responded

We're glad to hear that Chris was able to assist you effectively and efficiently at Suburban Ford of Ferndale. Thanks for sharing your positive experience with us! Enjoy the ride in your new car!

April 28, 2024

The best dealership in Michigan. I’ve gone to several, and this is hands down the best Ford Dealership in the state of Michigan. More

by Jordon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salvator Vultaggio
Apr 29, 2024 -

Suburban Ford of Ferndale responded

It's fantastic to hear you consider us the best Ford dealership in Michigan! Our team at Suburban Ford of Ferndale works hard to provide top-notch service. Thanks for your support and we look forward to serving you again!

April 16, 2024

Sales person was courteous, not pushy, fair negotiation. The entire purchase process was a departure from what people typically experience at dealerships. More

by johnlati
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali
Apr 17, 2024 -

Suburban Ford of Ferndale responded

Hi John, we're glad to hear you had a positive experience with our sales team at Suburban Ford of Ferndale. We aim for fair and straightforward negotiations - thanks for noticing!

April 04, 2024

I would like to say Julian really did help us out. This is Karen. I know sometime back. I was kind of upset about the vehicle but he did a great job and I just wanted to let you guys know that Julian More

by Phart824
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
It was Julian in sales and Nicole and a credit department
Apr 04, 2024 -

Suburban Ford of Ferndale responded

We're glad to hear that Julian was able to assist you in your purchase at Suburban Ford of Ferndale. We appreciate the feedback and will definitely pass it along! Please feel free to reach out if there's anything else we can do for you.

February 14, 2024

The only reason I giving 4 stars is because it may have just been out of the control of the dealership. My car needed a EV battery and it took almost 3 months to get the battery. Besides that, the customer More

by stan.will40
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Cornell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Suburban Ford of Ferndale responded

We appreciate your understanding and patience during the wait for your EV battery. It's great to know that our team at Suburban Ford of Ferndale kept you informed throughout the process, despite it being a bit stressful. Thank you for sharing this feedback!

February 13, 2024

Purchased a used F-150 with 20k miles that supposedly had a 139pt inspection. They couldn't possibly have looked at Brake pad wear because I had Metal to Metal brakes in the REAR after only 8k miles. Rear pa More

by ron.vandekerckhove
Recommend Dealer
No
Employees Worked With
TeresaMarie D'Agostino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Walker
Feb 14, 2024 -

Suburban Ford of Ferndale responded

We're sorry to read about your experience with the F-150 and understand how frustrating this must be. It's concerning that you've had difficulty reaching out, as we strive for clear communication and customer satisfaction. We'd like to discuss the warranty, recall issue, and any other concerns directly with you if possible. Please reach out at your earliest convenience so we can work towards a resolution together. Thank you, Andrew Vultaggio - General Manager - andrewvultaggio@lithia.com

January 06, 2024

Chris was my sales rep. Dealing with him through the process of the details of the Audi and my test drive won me over. His relaxed approach and overall knowledge of auto res More

by JasRuss
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Marhofer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Walker
Jan 08, 2024 -

Suburban Ford of Ferndale responded

It's great to know that Chris was able to provide you with the detailed information and relaxed service you needed at Suburban Ford of Ferndale. We appreciate your recommendation! Enjoy your Audi.

December 16, 2023

Dealer/ Man. @ General man. Never returned my calls about before purchase issue. Bad dealership reputation. More

by marr88
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Karlyon Kalasho sales, Antonio Sbrocca
Dec 18, 2023 -

Suburban Ford of Ferndale responded

Hi, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (248) 399-1000. We look forward to hearing from you.

December 12, 2023

Service was professional. Salesperson, Theresa is awesome. She goes above and beyond to help her customers. If you're looking to purchase a good certified used vehicle. Vis More

by nathansw0208
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TeresaMarie D'Agostino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Walker
Dec 12, 2023 -

nathansw0208 responded

Thank you Suburban Ford.

Dec 14, 2023 -

Suburban Ford of Ferndale responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

December 11, 2023

I had an issue and I contacted Tom regarding it and he handled it right away. When I came back to pick up my new purchase. He came over and introduced himself to me and let me know I can come to him anyti More

by Sophia
Recommend Dealer
Yes
Employees Worked With
TeresaMarie D'Agostino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Suburban Ford of Ferndale responded

Hi Sophia, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

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