Suburban Ford of Ferndale

Sold me a bogus car Im a 23 year old part time working nursing student and needed realiable transportation, I trusted a “ford dealer” and 2 days after purchase I notice Im a 23 year old part time working nursing student and needed realiable transportation, I trusted a “ford dealer” and 2 days after purchase I notice something wrong with it and took it back they sent me home saying it just the way the car drives. After only 4 months of having it a whole list of problems went wrong to the point a mechanic shop told me its not even worth fixing up. The heat went out and i had to drive the car in negative degree weather. It stopped on me while i was driving which lead me to the mechanic shop after telling the manager brad that. And us going back and forth because they didnt want to do nothing about it, I say to him i guess its going to have to take for the car to stop on me and i get hit killed for you to care and he says he dont think its that serious. At that point I had to walk out. Worse dealer ive ever been to More

Service The dealership sent holiday coupons to me in December 2017. I went in for my service on January 19,2018 and he allowed me to use the coupon. The total The dealership sent holiday coupons to me in December 2017. I went in for my service on January 19,2018 and he allowed me to use the coupon. The total was not what it should have been to use the coupon, but he did deduct the amount from the payment! The service manager’s name is Michael Stoijadinov. Thank you Suburban for the coupon and a service manager that worked with me! More

Parts price gouging Bought a wash nozzle for my focus for $12.69, they only had one (I needed 2) so I went up the road to royal oak dealership and got one for $8.37. I Bought a wash nozzle for my focus for $12.69, they only had one (I needed 2) so I went up the road to royal oak dealership and got one for $8.37. I can see a slight difference but $4. More

Please teach him customer service My dad bought a new car from Suburban Ford and loved it! I am in the process of buying my first car, came it at a time that was convenient for my dads My dad bought a new car from Suburban Ford and loved it! I am in the process of buying my first car, came it at a time that was convenient for my dads schedule, which was during a snow storm. So I get why he may have been a bit snarky. He was helpful with the initial process of a walk around. However, after we test drive it we noticed an odd sound to which Jose said he would have someone look at it and call us back. I waited a few days and did not get a call back. I called him directly and his response was they had sold it already to someone else, and then when I asked if that is common practice he hung up on me. I am new to the car buying world and totally shocked by this. I had assumed that a used car lot would want to get rid of their cars and be eager to help me find a car. As someone who has worked in the service industry I have always put customers needs before mine and asked "I know this may not have worked out, but is there something else we can help you with?" I would be more then happy to give Suburban Ford my business. so please give your employees some training on how to deal with others. 1- If you are not availble to help someone, don't. 2- If you say you will call someone back and take their phone number- call them back. 3- If you can't get through- leave a message. 4- If they don't call back within 24 hours and someone else shows up and they are interested in the vehicle- sell it. 5- If the vehicle is sold and person A checks in regarding the vehicle- apologize (even if you are right) and offer to help them find something else. 6- If this is not something you can follow then maybe this is not the right job for you. 7- I am not going to say don't go there. They have some wonderful staff that were helpful in setting up the test drive and have great communication. Maybe they can help Jose out. More

Too many errors Typed in the wrong VIN number, told me my car isn’t registered under my name, didn’t apologize once realized it was employee error, typed in wrong mil Typed in the wrong VIN number, told me my car isn’t registered under my name, didn’t apologize once realized it was employee error, typed in wrong mileage and response was, “yeah that’s a misprint,” did not explain to me what I was signing for, just told me to sign the paper, was going to charge me for oil change that’s covered under my warranty and questioned me when I said that, overall unpleasant to talk with, told me I’m all set and to stand by the door & wait for my car to pull up...10 minutes later I’m still sitting here. Also want to charge me $564 to replace side view mirror. More

Used Car Purchase with Dennis Lietz I am extremely happy with our service at Suburban Ford. I went in with my fiance to look at a car for him and instead ended up purchasing a 2015 Linc I am extremely happy with our service at Suburban Ford. I went in with my fiance to look at a car for him and instead ended up purchasing a 2015 Lincoln MKZ. Dennis was amazing and worked with us to make sure we would have everything finished up by the next day and worked hard to get the payment we desired. I will definitely return to Suburban Ford for my future used car needs! More

Great Experience The dealer went above and beyond to make sure I was happy, and Jeff helped me every step of the way throughout the process! I’ll be back in the future The dealer went above and beyond to make sure I was happy, and Jeff helped me every step of the way throughout the process! I’ll be back in the future. More

Quick, helpful and not aggressive. Jeff is incredible. Was very patient while we decided which car to get. Reviewed all of the features of both and even though there was a large price d Jeff is incredible. Was very patient while we decided which car to get. Reviewed all of the features of both and even though there was a large price difference, didn’t push us into the more expensive one (which we bought anyway). Highly recommended. More

No Communication I brought my car in for a noisy transmission and lack of power. The service writer, Bobbie Hatch, took my information. I left my car and was shuttled I brought my car in for a noisy transmission and lack of power. The service writer, Bobbie Hatch, took my information. I left my car and was shuttled home by Dennis, enjoyable ride and conversation. 24 hours later, I have not heard anything from the service writer, though she took my cell phone number. I return to the dealership and see the service writer, then while I'm standing before her she tries to find out the status of my vehicle. I had called the service writer around 4pm the previous day with no response. This is disappointing and lacks reasonable customer service. More

Ford Focus Sale I am very pleased with my buying experience at Suburban Ford of Ferndale. Thomas had everything prepared for the purchase of the 2017 Focus SEL and M I am very pleased with my buying experience at Suburban Ford of Ferndale. Thomas had everything prepared for the purchase of the 2017 Focus SEL and Mike Goltz the Finance Manager was also prepared. Got a great price on a great car!! More