Suburban Ford of Ferndale

Parts price gouging Bought a wash nozzle for my focus for $12.69, they only had one (I needed 2) so I went up the road to royal oak dealership and got one for $8.37. I Bought a wash nozzle for my focus for $12.69, they only had one (I needed 2) so I went up the road to royal oak dealership and got one for $8.37. I can see a slight difference but $4. More

Please teach him customer service My dad bought a new car from Suburban Ford and loved it! I am in the process of buying my first car, came it at a time that was convenient for my dads My dad bought a new car from Suburban Ford and loved it! I am in the process of buying my first car, came it at a time that was convenient for my dads schedule, which was during a snow storm. So I get why he may have been a bit snarky. He was helpful with the initial process of a walk around. However, after we test drive it we noticed an odd sound to which Jose said he would have someone look at it and call us back. I waited a few days and did not get a call back. I called him directly and his response was they had sold it already to someone else, and then when I asked if that is common practice he hung up on me. I am new to the car buying world and totally shocked by this. I had assumed that a used car lot would want to get rid of their cars and be eager to help me find a car. As someone who has worked in the service industry I have always put customers needs before mine and asked "I know this may not have worked out, but is there something else we can help you with?" I would be more then happy to give Suburban Ford my business. so please give your employees some training on how to deal with others. 1- If you are not availble to help someone, don't. 2- If you say you will call someone back and take their phone number- call them back. 3- If you can't get through- leave a message. 4- If they don't call back within 24 hours and someone else shows up and they are interested in the vehicle- sell it. 5- If the vehicle is sold and person A checks in regarding the vehicle- apologize (even if you are right) and offer to help them find something else. 6- If this is not something you can follow then maybe this is not the right job for you. 7- I am not going to say don't go there. They have some wonderful staff that were helpful in setting up the test drive and have great communication. Maybe they can help Jose out. More

Too many errors Typed in the wrong VIN number, told me my car isn’t registered under my name, didn’t apologize once realized it was employee error, typed in wrong mil Typed in the wrong VIN number, told me my car isn’t registered under my name, didn’t apologize once realized it was employee error, typed in wrong mileage and response was, “yeah that’s a misprint,” did not explain to me what I was signing for, just told me to sign the paper, was going to charge me for oil change that’s covered under my warranty and questioned me when I said that, overall unpleasant to talk with, told me I’m all set and to stand by the door & wait for my car to pull up...10 minutes later I’m still sitting here. Also want to charge me $564 to replace side view mirror. More

Used Car Purchase with Dennis Lietz I am extremely happy with our service at Suburban Ford. I went in with my fiance to look at a car for him and instead ended up purchasing a 2015 Linc I am extremely happy with our service at Suburban Ford. I went in with my fiance to look at a car for him and instead ended up purchasing a 2015 Lincoln MKZ. Dennis was amazing and worked with us to make sure we would have everything finished up by the next day and worked hard to get the payment we desired. I will definitely return to Suburban Ford for my future used car needs! More

Great Experience The dealer went above and beyond to make sure I was happy, and Jeff helped me every step of the way throughout the process! I’ll be back in the future The dealer went above and beyond to make sure I was happy, and Jeff helped me every step of the way throughout the process! I’ll be back in the future. More

Quick, helpful and not aggressive. Jeff is incredible. Was very patient while we decided which car to get. Reviewed all of the features of both and even though there was a large price d Jeff is incredible. Was very patient while we decided which car to get. Reviewed all of the features of both and even though there was a large price difference, didn’t push us into the more expensive one (which we bought anyway). Highly recommended. More

No Communication I brought my car in for a noisy transmission and lack of power. The service writer, Bobbie Hatch, took my information. I left my car and was shuttled I brought my car in for a noisy transmission and lack of power. The service writer, Bobbie Hatch, took my information. I left my car and was shuttled home by Dennis, enjoyable ride and conversation. 24 hours later, I have not heard anything from the service writer, though she took my cell phone number. I return to the dealership and see the service writer, then while I'm standing before her she tries to find out the status of my vehicle. I had called the service writer around 4pm the previous day with no response. This is disappointing and lacks reasonable customer service. More

Ford Focus Sale I am very pleased with my buying experience at Suburban Ford of Ferndale. Thomas had everything prepared for the purchase of the 2017 Focus SEL and M I am very pleased with my buying experience at Suburban Ford of Ferndale. Thomas had everything prepared for the purchase of the 2017 Focus SEL and Mike Goltz the Finance Manager was also prepared. Got a great price on a great car!! More

Fast and Easy with NO PRESSURE Darin is easily a five-star salesperson. He was very patient and was very accommodating to my online research. He did not try to up sell me on anythin Darin is easily a five-star salesperson. He was very patient and was very accommodating to my online research. He did not try to up sell me on anything, and had everything ready when he said he would have it ready. The overall transaction went very smoothly and has caused me to "travel a little further down Woodward" to have my car buying needs met. More

Well worth the drive!! I am beyond pleased with my experience of buying a car from suburban ford of Ferndale. Chris was amazing!! Before my husband and I made the eleven and I am beyond pleased with my experience of buying a car from suburban ford of Ferndale. Chris was amazing!! Before my husband and I made the eleven and a half hour drive I spoke with and texted him SEVERAL times about the car and it was everything he had mentioned. He was always so polite, patient, and extremely helpful. There was absolutely no pressure what so ever! He was so laid back but very proactive. I seriously could not have asked for a better car buying experience! Thanks Chris, you made what can be one of the most stressful decisions as pleasant as possible :) More