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Suburban Ford of Ferndale
Ferndale, MI
561 Reviews
SUBURBAN FORD OF FERNDALE
It Takes More Than Just One Happy Ferndale Customer to Earn the Trust of Drivers Throughout Ferndale, Detroit MI, Royal Oak MI, Oak Park MI and Southfield MI
It Takes a Dynamic Team Just Like the One at Suburban Ford of Ferndale
At Suburban Ford of Ferndale, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle.
Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Fusion, Focus, Explorer, Escape or Edge of your dreams in your driveway, on your terms.
When you're ready to return to our Ferndale dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car.
Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out.
For more information about our full range of services stop into our showroom at 21600 Woodward Ave. Ferndale, MI and we'd be happy to assist you with all of your automotive needs.
The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM
Sunday Closed - 3:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday Closed - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 561 reviews
August 29, 2018
Awesome Service My service consultant Blaize Bailey (yes that's her real name) was great! She helped me every step of the way. She maintained constant communication w My service consultant Blaize Bailey (yes that's her real name) was great! She helped me every step of the way. She maintained constant communication w/ me, gave me advice, and even got my (crappie) warranty company to fix other components of my car that they gave everyone else an issue about. A1 service!!! More
by Phoenix
Employees Worked With
Blaize Bailey, Blaize Bailey
August 02, 2018
this place instead of Royal Oak Ford for service I initially brought my boyfriend's 2017 Fusion to Royal Oak Ford (the place of purchase), for an oil change and tire rotation. I had phoned them in a I initially brought my boyfriend's 2017 Fusion to Royal Oak Ford (the place of purchase), for an oil change and tire rotation. I had phoned them in advance to make an appointment and was told I could just bring it in for those services. When I pulled in there were several cars in front of me and an employee asked what I was there for. I told her an oil change, and she said, "not today, if you don't have an appointment." I explained what I was told over the phone and she apologized and told me that I had been misinformed. She recommended that I take it down to Suburban, that an appt. would not be necessary there. Well, I did just that. I was greeted with a smile from Ms. Blaize Bailey and was told no problem, not, "not today". I was in and out of there in approx. 45 minutes. From start to finish it was an excellent experience. Thanks Blaize and Suburban Ford!!! More
by mary
Employees Worked With
Blaize Bailey, the cashier, and the car valet that brought me my car., Blaize Bailey
July 19, 2018
Tires I have never had such great service or better pricing in my entire time of owning automobiles. I’ll be back for service every time I need it. This is I have never had such great service or better pricing in my entire time of owning automobiles. I’ll be back for service every time I need it. This is the only dealer to visit in south east Michigan. More
by Sal
Employees Worked With
Jeff Huvaere, Michael Stoijadinov
July 18, 2018
Helped us when we had a major mechanical issue! Brian Legowsky did an excellent job helping us when we had a major mechanical issue with a 2017 ford edge, I had just purchased in our home town of Vi Brian Legowsky did an excellent job helping us when we had a major mechanical issue with a 2017 ford edge, I had just purchased in our home town of Virginia. We noticed a loud sound coming from the vehicle during our vacation in Michigan, we brought it in to Brian, who discovered a cracked flex plate. I'm so thankful he was able to work us in, and get our car fixed so we could ride back home to Virginia safely! He was the only person who was able to help us after calling around all Ford service centers in the area. Brian kept us informed of the progress and did an excellent job fixing the car! Thank you very much for your great service and for getting us back to VA safely!! Thank you- Rose and Todd More
by RoseTodd2017Edge
Employees Worked With
June 27, 2018
2013 F-150 issues resolved I brought my 2013 F-150 in for service work under my Premium Care Extended Service Plan. My 2013 F-150 has 64,750 miles on it. Service Consultant I brought my 2013 F-150 in for service work under my Premium Care Extended Service Plan. My 2013 F-150 has 64,750 miles on it. Service Consultant Blaize Bailey and Service Manager Michael did an exemplary job of explaining what was and what was not covered by the Premium Care ESP. While I was a little disappointed with what the ESP did not cover, the explanation from Michael was professional and understandable, and I’ll have to deal with FMC directly on the non-covered item. I bought my ESP at this dealership and they have done nearly all my service and maintenance work. I especially enjoyed working with Blaize and Michael. Good people make for a good dealership experience. More
by C F C
Employees Worked With
Blaize Bailey, Michael Stoijadinov, Blaize Bailey
June 26, 2018
Outstanding Blaise Bailey was AWESOME, She kept me up to date on the service of my vehicle. She was really Nice need more Kind Pleasant Young Ladies like her arou Blaise Bailey was AWESOME, She kept me up to date on the service of my vehicle. She was really Nice need more Kind Pleasant Young Ladies like her around Thank you for your time. :) And I Always have to say THANK YOU to Leon Stoudemire whom has sold me my last 3 vehicles. I follow him wherever he goes. Great Service All around :) LaTonia T. More
by Tonu
June 24, 2018
First oil change Everything went smoothly and was happy with the services. Something happened to the exterior during service, but the manager was very happy to help an Everything went smoothly and was happy with the services. Something happened to the exterior during service, but the manager was very happy to help and had it fixed quickly. Very friendly staff. More
by Morganm0209
Employees Worked With
Blaize Bailey
June 08, 2018
Leased and Purchased 2 cars though Dealer We are always very happy and glad to continue our business relationship with Suburban Ford. We have leased one new car and purchased 2 used cars from We are always very happy and glad to continue our business relationship with Suburban Ford. We have leased one new car and purchased 2 used cars from Jeff Huvaere and he has been nothing but professional. Service has always treated us great as well! We will continue the relationship in the future~ More
by jjohnson527
Employees Worked With
Jeff Huvaere
June 06, 2018
Mighty, Marvelous, Maruader Dennis was very honest in his dealing with us and made the loan experience--along with Kevin--one that was smooth and very positive. We arrived at the Dennis was very honest in his dealing with us and made the loan experience--along with Kevin--one that was smooth and very positive. We arrived at the clean and spacious dealership used lot to check out a 2004 Mercury Marauder. The 1st time we visited the Marauder was having issues with the traction control and the check engine light came on as soon as we pulled away from the dealership. Dennis sincerely apologized and did not know that the vehicle was having issues. We returned a few weeks later to give the Marauder a 2nd chance. Upon our decision to purchase and going into negotiations, Suburban Ford made everything very easy to understand and smooth. There was little negotiation to our offer and they thanked us for coming in a 2nd time. We drove off in our new-to-us Marauder with the plate already on, the tabs paid for, and insurance. It was simple, easy-to-understand, and I strongly feel that Suburban Ford gave us a great deal and worked with us to find the best loan details possible. We are still getting used to all the looks we get on the road and will be recommending Suburban Ford to others. More
by MMgURL
Employees Worked With
Dennis Lietz, Kevin Maples
May 16, 2018
Parts Counter I worked with the parts team at Suburban Ford of Ferndale for over forty years. Mike Spicko is the most knowledgeable parts man in the Ford Dealership I worked with the parts team at Suburban Ford of Ferndale for over forty years. Mike Spicko is the most knowledgeable parts man in the Ford Dealership World. Great attitude, friendly and customer service is at the top of his priority. George Samulski More
by George
Employees Worked With
Mike Spicko
