Suburban Ford of Ferndale

Outstanding Customer Service from Leah Nichols I've driven Fords all my life so that was the easy part. The tricky part is finding a good dealership and trustworthy sales person. My lease was up an I've driven Fords all my life so that was the easy part. The tricky part is finding a good dealership and trustworthy sales person. My lease was up and I was NOT going back to the previous dealership and certainly NOT back to the previous sales woman! Lucky for me I found Leah Nichols! Leah is truly a pleasure to work with. She is kind and very knowledgeable; thorough without being pushy. This is so refreshing. There are many new features on the Ford Sync, Leah took the time to explain them to me without rushing and clicking through each. I could tell she wanted me to really understand everything before I left and even offered to help me after the sale by offering to text or even FaceTime! Superior Customer Service from Leah. I recommend her! More

Helped get me what I wanted and was never pushy I had a good idea of what I wanted,Tim listened and got me in the seat of the car I was happy with and didn't waste my time. The whole process was qui I had a good idea of what I wanted,Tim listened and got me in the seat of the car I was happy with and didn't waste my time. The whole process was quick and painless. More

Brian is complete customer focused! Brain is my "go to person" when I need service work for all my cars. He is very personable and approachable. Recently, I was in the market to replac Brain is my "go to person" when I need service work for all my cars. He is very personable and approachable. Recently, I was in the market to replace 2 cars. I searched the inventory of his dealership. However, after an extended search I found to certified used cars from other dealers. However, Brian will be my "go-to-person" for these cars because I've formed a friendship with him. He is a great ambassador for Suburban Ford of Ferndale! More

Excellent Customer Service- Mike & Brian My husband I helped our son purchase a a used vehicle from Suburban Ford. We found a car in his price range and Mike, the used car manager, and Brian, My husband I helped our son purchase a a used vehicle from Suburban Ford. We found a car in his price range and Mike, the used car manager, and Brian, the service manager, worked with us, providing top notch customer service. They actually took the customer service to the highest level by addressing our concerns and ensuring that our son’s vehicle was in the safest working condition. The car is very clean and it runs superbly. We feel comfortable with our son putting this vehicle on the highway. Furthermore, the vehicle was competitively priced. I would highly recommend shopping at Suburban Ford of Ferndale. More

one hundred percent great Where do i begin, im still tingling with joy. This week i got a ford ecosprt from a leah nichols of suburban of ferndale. I felt so warm inside when Where do i begin, im still tingling with joy. This week i got a ford ecosprt from a leah nichols of suburban of ferndale. I felt so warm inside when she handed me the key (along with a lottery ticket that i won $65 on ). It was like no other dealer experience, the coffee was hotter, the seats were warmer, and the air was cleaner just by everyones attitude being so great. The amount of love i have for this town just grew as i now know a leah nichols is apart of this city. God Bless you leah, my ecosport, and the city of ferndal. Also mother earth, we wouldnt be here without you; I also wouldnt have anywhere to drive my car without you More

Enjoyed working with Dennis Lietz Dennis was very helpful and friendly. He took the time and answered all our questions and concerns. He was accommodating throughout the process. It sh Dennis was very helpful and friendly. He took the time and answered all our questions and concerns. He was accommodating throughout the process. It showed that he cares about the customers. More

Excellent Leasing Experience I can't say enough positive things about my leasing experience. Tim went above and beyond to help me find my car with my specific criteria and within I can't say enough positive things about my leasing experience. Tim went above and beyond to help me find my car with my specific criteria and within my budget. He took time to answer all my questions, and I had plenty, as well as assist in setting up my vehicle before I left. I walked out with a new truck that felt like I had been driving for a long time, but with the new car smell. Mike made the leasing transaction straight forward and easy. He answered any question I had and informed me of details I would have skimmed over. Tim and Mike go above and beyond from start to finish. I highly recommend them both and Suburban Ford of Ferndale. Chris 2019 F150 XLT Sport More

So quick & easy Leah was fantastic to work with! She was so quick to respond and was able to help up do most of the work from home. By the time I came in, just needed Leah was fantastic to work with! She was so quick to respond and was able to help up do most of the work from home. By the time I came in, just needed to sign some papers & we were done! She was so friendly & helpful & really helped us find what we needed. Would absolutely return to her for a future car! More