Suburban Ford of Ferndale

An impressively pleasant pre-owned car buying experience Brad arranged an excellent pre-owned purchase experience for us. The entire experience was fast, friendly, honest, everybody did what they said they'd Brad arranged an excellent pre-owned purchase experience for us. The entire experience was fast, friendly, honest, everybody did what they said they'd do, and there was zero drama. A great experience all the way around. Don't hesitate to shop here if you're looking for a quality used car. More

Kevin is the man with a plan!!! Mr. Maples helped me from over 360 miles away. He was quick and got me into a vehicle in less than a week. I will be going to pick up my new wheels th Mr. Maples helped me from over 360 miles away. He was quick and got me into a vehicle in less than a week. I will be going to pick up my new wheels this month, and I am more than happy to be making the 5 hour trip to meet Kevin. Although I haven't met him yet, it looks like he's got a hefty following from all of his 5-star reviews. I am simply 1 more happy customer. I would also love to refer many customers to him from my hometown, but after such great service and such flashy inventory to choose from, I am not sure if I want to tell anybody or just keep this to myself. Would somebody please show this review to Mr. Maples if possible. I'm on my way!!! =) More

Great sales rep makes all the difference Purchased a used truck from this location. Had a great experience with Tye which made the transition so much more enjoyable. Gota say if it wasent for Purchased a used truck from this location. Had a great experience with Tye which made the transition so much more enjoyable. Gota say if it wasent for Tye, I think I would've taken my business elsewhere. More

Purchase of Jeep Liberty I would like to say Mr Gibson was very courteous and knowledgeable about what our needs were, highly recommended and would work with in the future. I would like to say Mr Gibson was very courteous and knowledgeable about what our needs were, highly recommended and would work with in the future. More

Honest deal I just like to say thanks to Mr Tye Gibson my car buying experience was a good one at the dealership .. I found him to be honest about the deal we t I just like to say thanks to Mr Tye Gibson my car buying experience was a good one at the dealership .. I found him to be honest about the deal we talk about and at the closings of deal there wasn't a lot of game playing with numbers like others on staff which made me think twice about buying my mustang.... if your dealership had more people like him I'm sure you'd have more happy customers... Thanks Tye .. More

Excellent service on buying our new car Tye was very helpful and professional, even thought is was a nasty rainy day on Saturday and he had many other customers he was helping he still gave Tye was very helpful and professional, even thought is was a nasty rainy day on Saturday and he had many other customers he was helping he still gave us time and help with our new purchase. My wife and I truly appreciate Tye and the great service he has provided us and will defiantly recommend him and Suburban Ferndale to any and all of our family and friends looking to purchase a new or used car. Thank you very much , Keep up the great work Tye ;-) More

Easy Deal Easy to deal with. Tye never pushed the sale. Kevin was super fast in the finance office. Was in and out super quick with the car I wanted. I will be Easy to deal with. Tye never pushed the sale. Kevin was super fast in the finance office. Was in and out super quick with the car I wanted. I will be back to buy another. More

Exceptional Customer Service from Tye Gibson I knew which vehicle I wanted to look at and Tye was upfront with me regarding the availability. When the vehicle did become available, Tye contacted I knew which vehicle I wanted to look at and Tye was upfront with me regarding the availability. When the vehicle did become available, Tye contacted me right away and gave me an opportunity to test drive the car. The car would actually be for my son who needed something reliable right away. Tye took all our needs into account and allowed us to make an informed decision to purchase the vehicle. He made the process very easy for us and we were able to drive off the lot with the car that day, very satisfied. Thanks! More

Outstanding Customer Service from Leah Nichols I've driven Fords all my life so that was the easy part. The tricky part is finding a good dealership and trustworthy sales person. My lease was up an I've driven Fords all my life so that was the easy part. The tricky part is finding a good dealership and trustworthy sales person. My lease was up and I was NOT going back to the previous dealership and certainly NOT back to the previous sales woman! Lucky for me I found Leah Nichols! Leah is truly a pleasure to work with. She is kind and very knowledgeable; thorough without being pushy. This is so refreshing. There are many new features on the Ford Sync, Leah took the time to explain them to me without rushing and clicking through each. I could tell she wanted me to really understand everything before I left and even offered to help me after the sale by offering to text or even FaceTime! Superior Customer Service from Leah. I recommend her! More