Suburban Ford of Ferndale

Excellent Customer Service I went in for service on my 2013 Ford Fusion, as there was a recall. This is the third dealer I contacted in regards to being serviced, and the only o I went in for service on my 2013 Ford Fusion, as there was a recall. This is the third dealer I contacted in regards to being serviced, and the only one that actually helped. From the initial phone conversation, to being greeted with a smile by Eric when I pulled into the wrong spot lol to the extremely friendly & fast service, they were great! I was first assisted by Andrew, whom was already in the middle of assisting other customers. He was prompt and attentive in assessing my issue, and informed me that Blaize would be helping me. Blaize was friendly and personable, and made the transaction seamless. Chris was quick with fixing the issue, and making sure my car was back to normal. In today’s climate, it’s refreshing to patronize a business that has exceptional customer service, and creates a generous atmosphere. When I’m ready to upgrade, I will definitely be sure to get my next Ford from this location. More

Very helpful throughout the purchasing experience. Highly recommend. will help you with whatever you need. Be it in the bank/loan department to finding the right car with in your price range Highly recommend. will help you with whatever you need. Be it in the bank/loan department to finding the right car with in your price range More

Ford Fusion Maintenance Andrew and his team took care of some minor issues, oil change, ptu oil change, and swapped a steering wheel and illuminated door sills for me. Whene Andrew and his team took care of some minor issues, oil change, ptu oil change, and swapped a steering wheel and illuminated door sills for me. Whenever I voiced concerns or asked questions, I was given quick and concise information. Everything you'd want in a dealership you can trust. Truly gives a new definition to dealership service. 10/10 would never go anywhere else. Tim has sold me two Fusions in the past year and love them both! Seriously best salesman in the business. Out of all the dealerships and people I have dealt with, I can't imagine having to change if/when he retires. Enjoying the ease and trust while I can for sure! More

New (used) car Very easy car buying experience! I was able to come in, test drive and buy the car in a couple hours. The car is in pretty good shape and I got a fant Very easy car buying experience! I was able to come in, test drive and buy the car in a couple hours. The car is in pretty good shape and I got a fantastic deal! More

Great Experience I thoroughly appreciate my experience with Alan Brown. He was very patient and thorough. He shared his insight on the options that I was exploring. Ul I thoroughly appreciate my experience with Alan Brown. He was very patient and thorough. He shared his insight on the options that I was exploring. Ultimately I was able to make the perfect choice for me. You won’t be disappointed More

Excellent Service, works for the customer. From the moment we walked in Mr. Kamin Davis was able to take care of us quickly and efficiently. This was my first dealership purchase. I was approve From the moment we walked in Mr. Kamin Davis was able to take care of us quickly and efficiently. This was my first dealership purchase. I was approved for financing same day and I have been able to approach Mr. Davis with relative ease for any concerns I have had after the purchase. Whether it be for repairs or contract information. The other staff was equally efficient and was very thorough explaining things to me for ease of mind. I reccomend this dealership to anyone looking for excellent customer service as well as relaxed, friendly and professional experience. More

Great service I have nothing but glowing accolades for the expertise and manner in which Mr. Tye Gibson helped me with the selection and purchase of my automobile. I have nothing but glowing accolades for the expertise and manner in which Mr. Tye Gibson helped me with the selection and purchase of my automobile. He instilled trust and insured that I had all the needed information to make an intelligent car selection. More

Friendly and forthcoming ...everyone was extremely helpful and a xxxx delight to work with and I would recommend them to all my amigos without hesitation ...everyone was extremely helpful and a xxxx delight to work with and I would recommend them to all my amigos without hesitation More

5 star sales person AB If you are in need of a car, please come see Alan Brown. You can't go wrong. From the time, we step onto the property Alan took great care of us. Not If you are in need of a car, please come see Alan Brown. You can't go wrong. From the time, we step onto the property Alan took great care of us. Not only does he know all about cars. He listened to our needs, budget and took the time to make sure we were happy with our decision. Go see Alan today!!! More

Great Experience! This is our first time buying a vehicle from Suburban Ford- Ferndale and won’t be our last! and it’s all because of how we were treated and taken car This is our first time buying a vehicle from Suburban Ford- Ferndale and won’t be our last! and it’s all because of how we were treated and taken care of by Tye Gibson our Salesman. Tye made us feel comfortable and answered our questions regarding the vehicle we came in to test drive and ended up purchasing!....Thank you Tye! More