Suburban Ford of Ferndale

Blaize Bailey When my truck needed an repair, Blaize Bailey went above and beyond. I told her the problem my truck was experiencing and she took care of me right aw When my truck needed an repair, Blaize Bailey went above and beyond. I told her the problem my truck was experiencing and she took care of me right away, got to know my on a personal level, and found ways to help me save on the cost of repairs. She interacted with me as if I had known her for a while rather than meeting me for the first time. When the problem with my truck was identified, she kept the hard work going by finding ways to reduce my overall cost for the repair. I am grateful for all she did for me and would recommend her to anyone who takes their car to Suburban Ford of Ferndale. Thank you so much!! More

I had a Wonderful experience. Tye Gibson is the best Salesman I've ever meant, professional polite gives great knowledge. I'm sending ally family and friends to you. Thank you! Tye Gibson is the best Salesman I've ever meant, professional polite gives great knowledge. I'm sending ally family and friends to you. Thank you! More

Great Tye has excellent customer service.. I would recommend him to any of my friends and family. Thank you Tye for all u did for me and letting me buy my Tye has excellent customer service.. I would recommend him to any of my friends and family. Thank you Tye for all u did for me and letting me buy my first truck from you! -Oriel More

Dealer review Alan brown appeared very friendly to us and dedicated to his services. We were satisfied about his services and will recommend him. to whomever wants Alan brown appeared very friendly to us and dedicated to his services. We were satisfied about his services and will recommend him. to whomever wants to purchase at Suburban Ford of Ferndale More

Great customer experience Every question was answered and they made buying my new car quick and simple! Thank you guys for all the help! Would defiantly recommend to family and Every question was answered and they made buying my new car quick and simple! Thank you guys for all the help! Would defiantly recommend to family and friends. More

FALSE ADVERTISING You would think that when a dealership lists the cars features on the window sticker, and you pay the window sticker price, you’d think the dealership You would think that when a dealership lists the cars features on the window sticker, and you pay the window sticker price, you’d think the dealership would feel a sense of obligation to, at the very least see to it, that the car is equipped the amenities listed on that window sticker. You’d also think that important safety features you spoke of, and supposed to be included would be functional. This is NOT the case with Suburban Ford of Ferndale. They LIED to us, plain and simple. This is a nice way to treat a third time customer. Not respect, but rather LIES and DECEPTIONS. However, the body shop did nice work! More

Taking Care of Business I just had the most awesome experience with my salesperson, Mr. Alan Brown, He didn't just want to sell me a vehicle, he really wanted me to be satisf I just had the most awesome experience with my salesperson, Mr. Alan Brown, He didn't just want to sell me a vehicle, he really wanted me to be satisfied. From the moment I walked into the dealer, Mr. Brown took good care of me, polite, friendly, patient and very professional, he made sure I got the royal treatment. I was able to see, go over all features of the vehicle, and test drive each one, to make my final decision. Thank you Mr. Brown for your kindness. I am enjoying my vehicle to the fullest, and my children, Thanks. More

Pleasurable Professional Experience While searching for a used Mercedes, I found my car at Suburban. Alan Brown was outstanding! He was very professional, knowledgeable, honest ,courteou While searching for a used Mercedes, I found my car at Suburban. Alan Brown was outstanding! He was very professional, knowledgeable, honest ,courteous and attentive. Alan took his time with me, showing me features on the vehicle and applied no pressure. Alan’s boss Brad was equally attentive. He worked expeditiously to complete necessary paperwork. Less than 30 minutes of making my decision, I was on my way. From the administrative support staff to the finance and General Managers, I felt respected. I’m glad I chose Suburban. I got a fair deal on a great car. I’d consider Suburban for future purchases. More

Excellent Customer Service I went in for service on my 2013 Ford Fusion, as there was a recall. This is the third dealer I contacted in regards to being serviced, and the only o I went in for service on my 2013 Ford Fusion, as there was a recall. This is the third dealer I contacted in regards to being serviced, and the only one that actually helped. From the initial phone conversation, to being greeted with a smile by Eric when I pulled into the wrong spot lol to the extremely friendly & fast service, they were great! I was first assisted by Andrew, whom was already in the middle of assisting other customers. He was prompt and attentive in assessing my issue, and informed me that Blaize would be helping me. Blaize was friendly and personable, and made the transaction seamless. Chris was quick with fixing the issue, and making sure my car was back to normal. In today’s climate, it’s refreshing to patronize a business that has exceptional customer service, and creates a generous atmosphere. When I’m ready to upgrade, I will definitely be sure to get my next Ford from this location. More

Very helpful throughout the purchasing experience. Highly recommend. will help you with whatever you need. Be it in the bank/loan department to finding the right car with in your price range Highly recommend. will help you with whatever you need. Be it in the bank/loan department to finding the right car with in your price range More