Suburban Ford of Ferndale

Thank you so much Tye! Tye was amazing, made the experience really nice and easy. He was straight to the point and helped me get into a great car especially for the price. Tye was amazing, made the experience really nice and easy. He was straight to the point and helped me get into a great car especially for the price. More

Great Experience with Alan! He made sure we were taken care of. Great salesman! He put us in or dream car. Go check him out! care of. Great salesman! He put us in or dream car. Go check him out! More

"Always Friendly & Helpful" My daughter & I needed a car this year. I had a lot of questions, this being a very large purchase for us. Kamin Davis was very patient, friendly and My daughter & I needed a car this year. I had a lot of questions, this being a very large purchase for us. Kamin Davis was very patient, friendly and very helpful regarding all of those questions/concerns. Since our purchase, I had more questions and he still has been very helpful to us. He truly portrays excellent customer care. Thank you Suburban Ford of Ferndale for employing great staff. More

Superb Customer Service Mr. Andrew Perkins was my service advisor there at Suburban Ford. He made sure he stayed on top of things so that our truck could be repaired correctl Mr. Andrew Perkins was my service advisor there at Suburban Ford. He made sure he stayed on top of things so that our truck could be repaired correctly. Overall, we had a good experience because of him. He is the “Go-To” guy for “superb customer service” Thanks Andrew!!! More

Tye is my car guy from now on You can tell when you have a good and honest salesperson when they make sure to talk about the negative attributes of what they are selling you. Tye n You can tell when you have a good and honest salesperson when they make sure to talk about the negative attributes of what they are selling you. Tye never once made me feel like I was pushed into buying anything, instead he made sure I was 100% comfortable with my decision before made a $15,000 purchase. He took the time to understand specifically what I was looking for and made sure I was comfortable and understood some of the "risks" that come with buying a used car (in my case it was a minor accident on the carfax report). He never once tried to talk circle or breeze over any of my concerns, he made sure I was comfortable with it and understood every bit of the transaction. He's a real guy who is a great salesperson not because he can sell anything to anyone, but because he cares more about you and your family being happy with your purchase more than he cares about his sales numbers. More

Nice people and great service. My Service Consultant was Blaize Bailey and she is terrific! She kept me informed as I sat in the waiting room and showed me that I needed a new cabi My Service Consultant was Blaize Bailey and she is terrific! She kept me informed as I sat in the waiting room and showed me that I needed a new cabin air filter. I completely trusted her and believed she was showing me MY ACTUAL FILTER and not something she picked out of the trash! Blaize was very personable and when I come back in the future, I will be greatly disappointed if she is no longer working there. Give this lady a raise and tell her that Lanny Hardy loves her!!! More

Pleasant, professional experience. Alan was a pleasure to work with. He literally walked to extra mile to get me in my car that afternoon! Very satisfied with my purchase! Alan was a pleasure to work with. He literally walked to extra mile to get me in my car that afternoon! Very satisfied with my purchase! More

Great experience with a caring team! I visited Suburban Ford looking for my daughters first vehicle. We found a vehicle that we were interested in, but had a couple of unforeseen delays I visited Suburban Ford looking for my daughters first vehicle. We found a vehicle that we were interested in, but had a couple of unforeseen delays in the process. The team of Tye, Alan, and Kevin were extremely helpful and informative throughout the process. We ended up purchasing a vehicle that was not the original one we had chosen. With the Team’s support and guidance, we feel that we got a vehicle that was even better than the one we had originally chosen at a better price. I would recommend these guys to anyone looking to buy a used vehicle. They are honest, fair, and even more importantly caring. The experience was great learning lesson for my 17 year old daughter in terms of patience and due diligence. Good things come to those who wait in this current state of instant gratification. A huge thank you to all 3 of you! Daniel More

Excellent- 5 star and beyond! I purchased a 2015 Mercedes GLK250 last week. The staff were amazing- very engaged, car at delivery-superb attention to detail- the car looked impecca I purchased a 2015 Mercedes GLK250 last week. The staff were amazing- very engaged, car at delivery-superb attention to detail- the car looked impeccable, showroom new!- Brad Rummer was always accessible when I called- kind, honest. Succinctly, impressive- benchmark material. I would like to acknowledge Brad Rummer, Dennis Lietz, Rodney Viers and Blaize. If I could assign the delearship a rating beyond 5 stars... I would. I absolutely love my car! Thanks so much! E. Brown, Birmingham More