Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Ford of Ferndale
Ferndale, MI
561 Reviews
SUBURBAN FORD OF FERNDALE
It Takes More Than Just One Happy Ferndale Customer to Earn the Trust of Drivers Throughout Ferndale, Detroit MI, Royal Oak MI, Oak Park MI and Southfield MI
It Takes a Dynamic Team Just Like the One at Suburban Ford of Ferndale
At Suburban Ford of Ferndale, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle.
Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Fusion, Focus, Explorer, Escape or Edge of your dreams in your driveway, on your terms.
When you're ready to return to our Ferndale dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car.
Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out.
For more information about our full range of services stop into our showroom at 21600 Woodward Ave. Ferndale, MI and we'd be happy to assist you with all of your automotive needs.
The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM
Sunday Closed - 3:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday Closed - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 561 reviews
November 20, 2019
THE BEST MR. STOUDEMIRE'S RATING SHOULD BE THAT OF NOT 5 BUT 10 STARS. SALES CONSULATION IS HIS AREA OF EXPERTISE., IN THAT, HE IS VERY PERSONANBLE, POLI MR. STOUDEMIRE'S RATING SHOULD BE THAT OF NOT 5 BUT 10 STARS. SALES CONSULATION IS HIS AREA OF EXPERTISE., IN THAT, HE IS VERY PERSONANBLE, POLITE, AND HE HAS AN EXCELLENT RAPPORT WITH HIS CLIENTS, . ALSO, HE IS VERY KNOWLEDGEABLE, AND IS WILLING TO SHARE WHAT HE'S LEARNED IN SALES.-- HE IS MORE OR LESS LIKE A "CAR GUY",IN THAT, HE HELPED ME TO CHOOSE WISELY THE CAR THAT WAS SUITABLE TO MY NEEDS.. I FEEL AND RECOMMEND THAT HE SHOULD BE PROMOTED TO A HIGHER LEVEL WITHIN THE ESTABLISHIMENT. . LASTLY, , THE ENTIRE STAFF, THE CREDIT DEPARTMENT STAFF WERE HELPFUL AND KIND. THEY TOO MADE ME FEEL COMFORTABLE AND AT EASE WITH MY BUSINESS TRANSACTION.. I WOULD HIGHLY RECOMMEND SUBURBAN FORD TO ANYONE WHO IS LOOKING TO BUY , PURCHASE OR LEASE A VEHICLE . THANK YOU FOR THE EXCELLENT SERVICE. CAROL BROWN More
by CAROLGALAXY891
November 20, 2019
Wow. That's all I can say. From start to finish, my experience with this dealership was fantastic. Friendly, laid back and trust worthy. Even just those 3 qualities have me complete confidence to purch experience with this dealership was fantastic. Friendly, laid back and trust worthy. Even just those 3 qualities have me complete confidence to purchase my new (to me) truck. A special shout out to Tye Gibson my sales rep, Ralph Geary who initially helped me as I walked through the door. Kevin, for the financial side and Alexis who set this whole thing up over the phone. Have no doubt when visiting this dealership, dont even think twice! More
by Tmusall
Employees Worked With
Ralph Geary , Kevin Maples, Tye Gibson
November 20, 2019
Tye provided very good customer service, through out the whole ordeal... he really made me feel at ease and despite the complications he was able to find a solution to the problem and assisted me with chang whole ordeal... he really made me feel at ease and despite the complications he was able to find a solution to the problem and assisted me with changing my vehicle. - thanks again More
by Paris
Employees Worked With
Tye Gibson
November 19, 2019
The team at Suburban Ford (Ferndale) was awesome to work with. I was very pleased with my salesperson Jake and the entire staff. Nice job! with. I was very pleased with my salesperson Jake and the entire staff. Nice job! More
by eddiehobson3
Employees Worked With
Jake Swanson, Mike Goltz
November 14, 2019
For any service needs please go see Blaize in service dept. Very thorough and made experience quick and easy! She also helped me schedule an appointment to gift my wife an auto start for her vehicle. She dept. Very thorough and made experience quick and easy! She also helped me schedule an appointment to gift my wife an auto start for her vehicle. She’s the best More
by Mgoldendetroit
Employees Worked With
Blaize Bailey
November 02, 2019
Great experience! Mr.Davis work with me to get a new SUV instead of a used car...from a used car to a new truck..with my credit it was truly a blessing to me...bless you and keep doing a Great job😂😍 instead of a used car...from a used car to a new truck..with my credit it was truly a blessing to me...bless you and keep doing a Great job😂😍 More
by Great job...
Employees Worked With
Kamin Davis
October 29, 2019
Been dealing with “Bruce” for many years! Very satisfied with his ability to discuss individual’s needs and wants and find the right vehicle at the current best price and then some! He gets everyone (sales with his ability to discuss individual’s needs and wants and find the right vehicle at the current best price and then some! He gets everyone (sales manager, general manager, finance manager, service manager, etc) involved, if necessary, to answer any questions that he may not have the answer to. Bruce is a very professional and detailed individual!! More
by Bob F.
Employees Worked With
Jeff Huvaere, Michael MacEachern, Mike Goltz, Brycen "Bruce" Collins
October 25, 2019
Great Experience I bought a 2012 Mustang Gt from Chris and couldn’t be happier with the deal I got. I will be buying everyone of my cars from him. Great customer servi I bought a 2012 Mustang Gt from Chris and couldn’t be happier with the deal I got. I will be buying everyone of my cars from him. Great customer service and experience overall. More
by Elye
October 21, 2019
Shame on me for believing a Used Car Salesman I will keep this review up temporarily. I must add this first: Brad just called me and wants to rectify this situation. I think that was very kind of I will keep this review up temporarily. I must add this first: Brad just called me and wants to rectify this situation. I think that was very kind of him. My trust however is broken. If it is rectified, I will edit this review, however I am sad that it took my review to be taken serious: Shame On me. I purchased an Audi 2014 Q7. I informed them the service light was on and he told me it has Been serviced, they just forgot to reset the button. NOT TRUE. I told them the oil was leaking somewhere and the engine light came on, they said we just changed the oil and it’s all good. NOT TRUE. I told them the radio knob was broken, they said no worries, we will have it replaced in 3 days. NOT TRUE. Almost Two months later, I have given up on them. Unfortunately I had to take my truck into a Audi dealership to assess the actual problems with this truck, and I’m sad to say, there were several problems with this truck. I’m sorry I have to invest so much more than I intended just to have a SAFE TRUCK TO DRIVE FOR MY FAMILY. Do not be fooled by the con artists. They are all nice at this place, but it’s just for the sale. Then once the sale is final, they treat you like you’re nothing, and string you along like your nothing. NEVER AGAIN. Like I said shame you n me, I should have known better. More
by Monica
Employees Worked With
Brad Rummer, Tye Gibson
October 18, 2019
Good customer service Blaize Bailey I have been coming to suburban Ford of Ferndale for a long time and one person really stands out blaze always friendly smiling and court Blaize Bailey I have been coming to suburban Ford of Ferndale for a long time and one person really stands out blaze always friendly smiling and courteous she is a great person When you have a problem with your vehicle come see blaze she will get you in and get you out great customer service . More
by Ricardo
Employees Worked With
Other Employees :
Service manager Mike stoijadinov, Michael MacEachern, Mike Spicko, Blaize Bailey
