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Suburban Ford of Ferndale
Ferndale, MI
561 Reviews
SUBURBAN FORD OF FERNDALE
It Takes More Than Just One Happy Ferndale Customer to Earn the Trust of Drivers Throughout Ferndale, Detroit MI, Royal Oak MI, Oak Park MI and Southfield MI
It Takes a Dynamic Team Just Like the One at Suburban Ford of Ferndale
At Suburban Ford of Ferndale, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle.
Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Fusion, Focus, Explorer, Escape or Edge of your dreams in your driveway, on your terms.
When you're ready to return to our Ferndale dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car.
Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out.
For more information about our full range of services stop into our showroom at 21600 Woodward Ave. Ferndale, MI and we'd be happy to assist you with all of your automotive needs.
The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM
Sunday Closed - 3:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday Closed - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 561 reviews
February 03, 2020
Mark Borushko is the best in the business. He got me cash on a trade-in and a new car out the door in a single day. He’s also followed up several times after to make sure I am still. satisfied with my vehicl on a trade-in and a new car out the door in a single day. He’s also followed up several times after to make sure I am still. satisfied with my vehicle. First class all the way!!! More
by angelo
Employees Worked With
Mark Borushko
February 03, 2020
Nick was excellent to work with and made the car buying experience easy. Nick will find the car for you and will not pressure into a car that you’re under about. Would highly recommend nick to anyone looki experience easy. Nick will find the car for you and will not pressure into a car that you’re under about. Would highly recommend nick to anyone looking to buy or lease in the future. More
by Zac Albert
Employees Worked With
Nick Frontiera
February 02, 2020
Quick, Easy, Fair I came in to buy a car and they helped me out. Gave me a good price. I am happy with my purchase and would buy from them again I came in to buy a car and they helped me out. Gave me a good price. I am happy with my purchase and would buy from them again More
by kranzkahler
Employees Worked With
Mike Goltz, Mark Borushko
February 01, 2020
Nick was able to find the exact car I wanted and made the entire process super easy! He was very professional, easy to talk to, and really cared about answering all my questions. I will be a returning costum entire process super easy! He was very professional, easy to talk to, and really cared about answering all my questions. I will be a returning costumer and highly recommend him when looking at buying your next vehicle! More
by Nicole C
Employees Worked With
Nick Frontiera
February 01, 2020
Nick was able to find me the car I wanted and made it a very enjoyable experience throughout ,very good salesman and would expect nothing but the best from him .next time I need a vehicle I'm going to him very enjoyable experience throughout ,very good salesman and would expect nothing but the best from him .next time I need a vehicle I'm going to him hands down More
by Steveparus91
Employees Worked With
Nick Frontiera
February 01, 2020
Nick is the best I’ve ever worked with. Never made me feel pressured and never made me feel dumb for asking basic questions like some of the dealers I’ve dealt with in the past. Will be sending as many feel pressured and never made me feel dumb for asking basic questions like some of the dealers I’ve dealt with in the past. Will be sending as many people his way as possible! More
by Jon2713
Employees Worked With
Nick Frontiera
January 29, 2020
Horrible Experience I am legitimately surprised at the horrible experience that I had at the Suburban Ford Used Car department. I bought a used car that was a 2011 with o I am legitimately surprised at the horrible experience that I had at the Suburban Ford Used Car department. I bought a used car that was a 2011 with only 37,000 miles on it. It was supposedly ‘certified’ but at this point, I’m not even sure what they mean by that. Before I was even able to drive it, the exhaust system had to be fixed. Once it was fixed, I was assured that this was a quality vehicle. I denied the additional coverage because it was extremely expensive- more than my car payment would have been- but I was assured that if anything happened with the car anytime soon that they would take care of me by the salesman I worked with. After having the car for only 45 days, my car broke down on the side of 696. It turned out the the rear catalytic converter had MELTED. I had my car towed to the dealership under the assumption that they would do the right thing and take care of me, but they did not. They offered ‘cost’ price to fix it, but that still neared $1000, which is more than I can afford. I called another shop, Ferndale collision, and they were able to fix it for $350 dollars. When this happened, I spoke with Mike, the lead in the service department and asked if this would affect the two other catalytic converters. He told me they were not related to each other and that there was no way of knowing. Two days later, my engine light turned on again. I was then told at Ferndale Collision that they ARE all working together and since my rear converter went out, my front converter was picking up the slack and failing. I once again called Suburban and spoke directly with Brad the Used Car Manager, Mike in Service AND Pat the general manager. They once again blew me off and told me that they would charge me cost- and out of goodwill, eat half of the price. The price was ONCE AGAIN approximately $1000+- even with the half off. They clearly know they are in the wrong or they wouldn’t offer to even help. But my question is, if they knew that the exhaust system was compromised, why would they sell me a ‘certified’ car without checking the entire exhaust system?! DO NOT TRUST the used car department. If you do go here- have the car checked out by an independent shop first. This is not an honest business. More
by njohnson
Employees Worked With
Brad Rummer, Pat Klein
January 25, 2020
Car buying made easy From start to finish, our experience at Suburban Ford of Ferndale was incredible. Nick was professional and made the entire process easy. I've always From start to finish, our experience at Suburban Ford of Ferndale was incredible. Nick was professional and made the entire process easy. I've always dreaded getting a new car, but I won't know. I can't recommend Nick and Ford of Ferndale enough. 5 stars! More
by Blair Moreland
Employees Worked With
Mike Goltz, Nick Frontiera
January 25, 2020
Process took a little over 2 hours and was quick and transparent about everything starting with the salesman to the finance department. It was a pleasant experience. transparent about everything starting with the salesman to the finance department. It was a pleasant experience. More
by chaunceyharris83
Employees Worked With
Kevin Maples, Mark Borushko
