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Suburban Ford of Ferndale
Ferndale, MI
561 Reviews
SUBURBAN FORD OF FERNDALE
It Takes More Than Just One Happy Ferndale Customer to Earn the Trust of Drivers Throughout Ferndale, Detroit MI, Royal Oak MI, Oak Park MI and Southfield MI
It Takes a Dynamic Team Just Like the One at Suburban Ford of Ferndale
At Suburban Ford of Ferndale, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle.
Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Fusion, Focus, Explorer, Escape or Edge of your dreams in your driveway, on your terms.
When you're ready to return to our Ferndale dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car.
Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out.
For more information about our full range of services stop into our showroom at 21600 Woodward Ave. Ferndale, MI and we'd be happy to assist you with all of your automotive needs.
The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM
Sunday Closed - 3:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday Closed - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 561 reviews
March 19, 2020
Blaize was very helpful but Brian and Pete need to take lessons from blaize on how to treat a costumer. Very bad experience at Ferndale dale Ford. lessons from blaize on how to treat a costumer. Very bad experience at Ferndale dale Ford. More
by Irvenkearney
March 15, 2020
Sold me a car without a owners manual even thou there was one in the glove box the night before when we looked at it plus the fog lights on my fusion were kicked out or broke out not happy only quarter tank one in the glove box the night before when we looked at it plus the fog lights on my fusion were kicked out or broke out not happy only quarter tank of gas even thou I drove 2 hours to buy it More
by Shanehaney23
Employees Worked With
Mark Borushko
March 14, 2020
Mr. Davis did a wonderful job alleviating my anxiety about purchasing a vehicle! He was very professional and timely. Thanks for a seamless experience! When I am in need of another vehicle, I will retu about purchasing a vehicle! He was very professional and timely. Thanks for a seamless experience! When I am in need of another vehicle, I will return without hesitation. More
by Dr Nic
Employees Worked With
Kamin Davis
March 03, 2020
Lack of Customer Service He was very condescending and patronizing. My first experience over the summer was the same way however, I felt possibly he was having a bad day. Exc He was very condescending and patronizing. My first experience over the summer was the same way however, I felt possibly he was having a bad day. Except I was treated the same way on my return visit. I will no longer be servicing my vehicle at this dealership. More
by Unhappy
Employees Worked With
Pete Neubauer
February 29, 2020
Mike and hes Team always give us the right parts . we love to see how the team works together. Always on time and the right parts. Thank you to all the parts dept. And happy retirement mike we love you a love to see how the team works together. Always on time and the right parts. Thank you to all the parts dept. And happy retirement mike we love you and hope you stay in contact with us. More
by Aconc809
Employees Worked With
Other Employees :
Kurt Kauflin, Gregory Hoobler, Mike Spicko, Eric O'neill
February 28, 2020
Called on a Dodge Dakota. Asked John Tocco to check the truck for rust because we were coming from 45 minutes away and didn't want to waste time and gas for a rust bucket. He called back, told us it was Mi truck for rust because we were coming from 45 minutes away and didn't want to waste time and gas for a rust bucket. He called back, told us it was Mint, NO rust, just a little paint peeling off the bumper. Take the trip and find rust on the driver side box. John tells us to sand it down and add flares! WTH??! Try calling to talk to a manager, get some woman who blew off my complaint saying she'd get another salesman to sell me a different truck because there's 40 other trucks out there, don't buy that 1. Now they're calling and texting non stop. We are VERY DISSATISFIED!! Will never go back or send anyone else there More
by furious furton
Employees Worked With
John Tocco
February 20, 2020
Mark was very easy to work with and answered all my questions. Also provided me with all the info I needed to make for a smooth transaction. Will definitely be back for my next car. questions. Also provided me with all the info I needed to make for a smooth transaction. Will definitely be back for my next car. More
by Jktek1
Employees Worked With
Kevin Maples, Mark Borushko
February 16, 2020
What a joke. After talking on phone with salesperson the previous night,drove 25 miles to look at 2 cars. When I got there and looked at first car, the door panel nearly fell out and I couldn't even close b previous night,drove 25 miles to look at 2 cars. When I got there and looked at first car, the door panel nearly fell out and I couldn't even close back the door, then I asked about the other available car and was told it was sold. 50 mile round trip Ridiculous. More
by Loneranger17
Employees Worked With
Sterling, Mark Borushko
February 15, 2020
One and done! Bruce is awesome! Walked in without knowing him and his style and he brought out the car I purchased. Every time I come in for service, he speaks wit Bruce is awesome! Walked in without knowing him and his style and he brought out the car I purchased. Every time I come in for service, he speaks with me and asks how my car is doing and how many miles I have on it now. I would recommend him to anyone asking for a great salesman. More
by SassySandy
Employees Worked With
Blaize Bailey, Brycen "Bruce" Collins
February 10, 2020
Nick is awesome! Will do everything he can to get you exactly what you want. Very friendly and easy to work with. Will definitely be coming back here for my next purchase exactly what you want. Very friendly and easy to work with. Will definitely be coming back here for my next purchase More
by alexzielinski
Employees Worked With
Nick Frontiera
