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Suburban Ford of Ferndale

Ferndale, MI

4.1
561 Reviews
SUBURBAN FORD OF FERNDALE It Takes More Than Just One Happy Ferndale Customer to Earn the Trust of Drivers Throughout Ferndale, Detroit MI, Royal Oak MI, Oak Park MI and Southfield MI It Takes a Dynamic Team Just Like the One at Suburban Ford of Ferndale At Suburban Ford of Ferndale, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle. Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Fusion, Focus, Explorer, Escape or Edge of your dreams in your driveway, on your terms. When you're ready to return to our Ferndale dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car. Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out. For more information about our full range of services stop into our showroom at 21600 Woodward Ave. Ferndale, MI and we'd be happy to assist you with all of your automotive needs. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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21600 Woodward Ave

Ferndale, MI

48220

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Showing 561 reviews

August 29, 2024

very fine salesman. kept his word. held car for me. very informative. friendly pleasure to deal with More

by gloriagardin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Stoudemire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Suburban Ford of Ferndale responded

Thank you for the positive feedback! We're glad to hear our salesman at Suburban Ford of Ferndale provided a friendly and informative experience. Enjoy your new car!

August 28, 2024

When I left there I would have a 10 star review. When I got home I showed my wife “her” car she then noticed paint bubbling on the outer seam of the hood. Also when I inquired about the return o the More

by ecieslak1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Salvatore (Sammy)
Aug 29, 2024 -

Suburban Ford of Ferndale responded

We apologize for the issues you've encountered with the paint and your deposit. We aim to resolve these matters promptly and restore your confidence in us. Please reach out at your earliest convenience so we can address this directly. Thank you, Brent Bliss - General Sales Manager - brentbliss@lithia.com

August 09, 2024

Dealership nice and clean very welcoming, my salesperson is the best. Leon always get me in a vehicle of my choice More

by Rose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Stoudemire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Suburban Ford of Ferndale responded

Thank you for the kind words! We're delighted to hear that Leon and our team at Suburban Ford of Ferndale provided a welcoming experience. Enjoy your new vehicle!

August 04, 2024

Return customer, the service department is the Best in the Country. If you have a problem, it is taken care by the people at Suburban Ford. More

by Paul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Legowsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Cornell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sammie, Jeremy and Derrick.
Aug 05, 2024 -

Suburban Ford of Ferndale responded

Hi Paul, we're delighted to hear that our service department at Suburban Ford of Ferndale continues to meet your expectations. Thanks for being a loyal customer!

August 01, 2024

The salesperson was great I will be back. Thank you again see you Thomasine Stoudemire More

by tjstoudemire
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Stoudemire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Suburban Ford of Ferndale responded

Hi Thomasine, we're glad to hear you'll be back to visit us soon! Until then, safe travels!

July 30, 2024

All was well deal completed in about 5 hours and I was out with my cara More

by snowden1780
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Leon Stoudemire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Suburban Ford of Ferndale responded

We're glad to hear all went well for you at Suburban Ford of Ferndale and everything was completed promptly. Thank you for your review!

July 24, 2024

Our experience with Josh was great! He was helpful, thoughtful, and very knowledgeable throughout the entire process. More

by Stevejackson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Arcos
Jul 25, 2024 -

Suburban Ford of Ferndale responded

Thank you for your review! We're delighted to hear that Josh provided you with such a positive experience at Suburban Ford of Ferndale. Thanks for sharing your feedback!

July 22, 2024

My interaction with Mark was great. He. Understood my preference and budgeting needs. Make the deal which was win-win for both the sides More

by Anamika
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Fortuna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Suburban Ford of Ferndale responded

Hi Anamika, we're delighted to hear that Mark provided a win-win experience for you at Suburban Ford of Ferndale. Thanks for sharing your positive feedback!

July 18, 2024

AVOID SERVICE AND CONTRACTS IN THIS PLACE! !! I have decided to buy my used car with this dealer in 2023, I decided to give them the confidence and peace of mind of being able to buy my car in More

by david m.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Marhofer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Cornell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Suburban Ford of Ferndale responded

Hi David, I'm truly sorry to hear about your experience. This is definitely not the level of service we aim to provide and I apologize for any inconvenience caused. I'd like to discuss this further with you and see how we can make things right. Please reach out when you have a moment. Thank you, Christopher Scott - Service Manager - christopherscott@lithia.com

July 16, 2024

I called and talked with Darren Roberts about pricing and he worked with me to get the price I wanted on an Explorer ST. After calling several dealers around the country I was almost shocked to NOT get the " More

by Matt C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren Roberts, Derrick Walker
Jul 16, 2024 -

Suburban Ford of Ferndale responded

Hi Matt, we're delighted to hear that Darren and Derrick provided such exceptional service during your visit to Suburban Ford of Ferndale. Thanks for sharing your experience and for recommending us! Enjoy the new Explorer!