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Suburban Ford of Ferndale
Ferndale, MI
583 Reviews
SUBURBAN FORD OF FERNDALE
It Takes More Than Just One Happy Ferndale Customer to Earn the Trust of Drivers Throughout Ferndale, Detroit MI, Royal Oak MI, Oak Park MI and Southfield MI
It Takes a Dynamic Team Just Like the One at Suburban Ford of Ferndale
At Suburban Ford of Ferndale, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle.
Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Fusion, Focus, Explorer, Escape or Edge of your dreams in your driveway, on your terms.
When you're ready to return to our Ferndale dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car.
Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out.
For more information about our full range of services stop into our showroom at 21600 Woodward Ave. Ferndale, MI and we'd be happy to assist you with all of your automotive needs.
The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM
Sunday Closed - 3:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday Closed - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 583 reviews
April 10, 2021
I really dont know where to start. Jay was literally I really dont know where to start. Jay was literally like my dream come true car salesman!!! I was in a very bad situation with my old vehicle an I really dont know where to start. Jay was literally like my dream come true car salesman!!! I was in a very bad situation with my old vehicle and I got referred to Jay, best decision I could have made, seriously. He got me in my 2014 Ford Escape with no problem. This vehicle is clean, low miles and has everything that I wanted in a vehicle that I thought and was told by other car salesman that I couldn't get. I told him what my budget was, what I had to spend and he worked with me. Not only that, he is a true sweetheart and he knows his stuff. He is very very professional, very nice and cautious just with all the covid stuff going around. Anyone and I mean anyone who is looking for a vehicle, I will be sending them the Jay way is what I call it lol. Thank you Jay for everything!!!! You are a hero and a lifesaver!!!! More
by Kimmymone88
Employees Worked With
Jay Burdalas
April 09, 2021
Give this Gentleman a Raise! He was very patient and considerate. The service was swift and the effciant service will make me a returning customer! considerate. The service was swift and the effciant service will make me a returning customer! More
by jiwankowski
Employees Worked With
Jay Burdalas
April 01, 2021
Moe made my transaction as smooth as possible from start to finish. He made me feel comfortable and confident with my purchase and even helped me settle my two small children that accompanied me to the deal to finish. He made me feel comfortable and confident with my purchase and even helped me settle my two small children that accompanied me to the dealership. His customer service went above and beyond expectation and I am grateful to have worked with him purchasing my brand new Ford Edge! More
by Danielle
Employees Worked With
Moe Doueik
March 31, 2021
Worked with Darin for our second car purchase from Suburban Ford of Ferndale. Darin was the main reason we came back. He was professional, answered all our questions and walked us through the entire Suburban Ford of Ferndale. Darin was the main reason we came back. He was professional, answered all our questions and walked us through the entire process from selecting a vehicle to financing. Also worked with Sarah Long in coordination with Darin. Both are outstanding and will definitely treat you right! More
by haletodd
March 29, 2021
I want to thank Mr. Andrew Perkins, at Suburban Ford of I want to thank Mr. Andrew Perkins, at Suburban Ford of Ferndale, for all he did involving getting my mother's car serviced. Much appreciated. I want to thank Mr. Andrew Perkins, at Suburban Ford of Ferndale, for all he did involving getting my mother's car serviced. Much appreciated. More
by Z-Dog
Employees Worked With
Andrew Perkins
March 26, 2021
Professional, courteous, efficient and fairly priced. Andrew Perkins is an excellent service rep and Sarah Long is an excellent sales manager. Both pay great attention to every detail. Andrew Perkins is an excellent service rep and Sarah Long is an excellent sales manager. Both pay great attention to every detail. More
by Marcus P
March 20, 2021
Great dealership 5-star service. Andrew is great personable and professional. He is on his job. Everyone is awesome from the shuttle person to the cashiers personable and professional. He is on his job. Everyone is awesome from the shuttle person to the cashiers More
by mardenawillis2612
Employees Worked With
Andrew Perkins
March 19, 2021
I work with Andrew and he was very helpful and explain to me all my options I have to getting my car fix. I am so thankful for working with someone like Andrew. My car was fix in no time. I love Ford. me all my options I have to getting my car fix. I am so thankful for working with someone like Andrew. My car was fix in no time. I love Ford. More
by Stacy.lucas10
Employees Worked With
Andrew Perkins
March 17, 2021
I had a very difficult to diagnose problems with my suspension that was identified by Andrew and the service technicians. Kudos. You guys rock! Thanks! suspension that was identified by Andrew and the service technicians. Kudos. You guys rock! Thanks! More
by Krislieber
Employees Worked With
Andrew Perkins
March 17, 2021
I always like coming to the Ferndale Ford. Demetri helped check me in and was very nice. Andrew did a great job on my car and kept me updated along the way with text messages and calls. check me in and was very nice. Andrew did a great job on my car and kept me updated along the way with text messages and calls. More
by jaimiehb
Employees Worked With
Andrew Perkins, Demetri Murphy
