Suburban Ford of Ferndale

Not right i Purchase a truck and it fail the first week its now been 2 years i only drove it 2 weeks and i am still paying on it its now been 2 years i only drove it 2 weeks and i am still paying on it More

If you have other dealership options, you’re better off using them. Going to Suburban Ford of Ferndale Used Car Department (SFF) to buy a used 2014 Escape seemed reasonable. Little did I know I was wa using them. Going to Suburban Ford of Ferndale Used Car Department (SFF) to buy a used 2014 Escape seemed reasonable. Little did I know I was walking into a disaster. My goal was to purchase a used car for my son so he could have reliable transportation to and from college. Upon purchasing the car, I was told that the car went through the necessary inspections and was good to go. My son filled up the gas tank before leaving for school to find the tank was leaking when arriving to campus. We called the dealership asking to return the car. Instead, the dealership came, towed the car, and fixed the problem after apologizing profusely and “re-inspecting” the car. They gave us assurances that we would have no more issues, and basically bullied us into keeping the car. Fast forward to about 90 days later. We took the car to the dealership because it was making noise. They told us that it would be a couple of days for repairs to which they ended up having the car for 2 weeks! SFF would have kept the car for a month (maybe even longer) if I didn’t call daily for updates. That repair costed me over $2,000! When we picked up the car it was still making the same exact noise as when we dropped it off after the “repair.” SFF relooked at the car and said there was in fact now another problem that they missed and that it would be an additional cost and time to fix. At that point, we took the keys and left. SFF employees lied and made the wrong repair that costed me over $2,000. On top of that, they refused to be accountable for anything that has happened. If you want poor customer service, expensive repairs, unknowledgeable techs, and disrespect, this is the place for you! Otherwise, you are better off looking elsewhere and giving your money to another dealership that actually cares about you and their cars. I recommend walking away now. More

Nick was amazing! I got everything I could want and feel like I have a new friend. He treated me with utmost respect. That sounds as if it should be normal, but as a 73 year old woman, sadly, that is not al like I have a new friend. He treated me with utmost respect. That sounds as if it should be normal, but as a 73 year old woman, sadly, that is not always the case. Usually I am treated as if I am stupid about cars and business. Not with Nick! Great man! He helped me to file for a rebate with Ford for a handicapper lift. He has continually followed up and got extra info when needed. I do not know if Suburban Ford or Ford are dragging their feet, but is over a year and I have not gotten anything. I wish I knew who to blame. It is the only reason I marked Suburban down by one star. Other than that, everyone seems to have it just right. Like a well oiled machine. They work well together, for their customers. Nick has made feel as if I have a new friend for life! You can tell when people like each other, their jobs, and helping their customers. Can't get better than that, but I sure could use that rebate! More

Leon is the best and so is the staff at Suburban Ford of Ferndale. I will recommend them to everyone! Ferndale. I will recommend them to everyone! More

Leon and the finance management went to work with getting me approved for my very first lease. I had been denied by previous dealerships and they got me in a new 2020. Can wait until my lease ends to upgrade me approved for my very first lease. I had been denied by previous dealerships and they got me in a new 2020. Can wait until my lease ends to upgrade my vehicle More

I came to Suburban Ford to test drive a Jeep Wrangler. I was met by Alexis who was immediately radically hospitable, personable and a joy to work with. She listened to what I was looking for and even offer was met by Alexis who was immediately radically hospitable, personable and a joy to work with. She listened to what I was looking for and even offered some other Jeep options on the lot based on what I was looking for. Alexis made it one of my best experiences at a car dealer ( and I have purchased a lot of cars!!). I would highly recommend Alexis to help with your next car purchase. Please ask for Alexis for your next car buying experience at Suburban Ford. You will not be disappointed! More

Jacob was great at selling me my mustang. I bought it for my husband an because I had to way to get the car home, Jacob drove the car to my house and I drove him back to the dealer. Such a nice guy , helpful my husband an because I had to way to get the car home, Jacob drove the car to my house and I drove him back to the dealer. Such a nice guy , helpful as well. This is my 2nd car from Suburban and I would buy another from Jacob again More

Mike helped me trade my Raptor and get a new F150 Tremor, which I absolutely love. The entire experience with Mike as well as the Finance Manager was informative, fun, and mutually beneficial. I'll be back t which I absolutely love. The entire experience with Mike as well as the Finance Manager was informative, fun, and mutually beneficial. I'll be back to buy my Mach 1. This dealership is the best of any Ford dealer I have shopped at in the area. It's no nonsense, the staff are professional, and they are not arrogant. My experience at other Ford dealerships in the metro Detroit area almost completely soured me on the brand. As long as Ford of Ferndale keeps it up, I'll be a customer for life. More

Service manager from xxxx! Doesn’t answer calls. Doesn’t listen when you do get through. Doesn’t do anything that’s asks. Rudest man! I honestly have no idea how he has a job still. If you want to be ignore listen when you do get through. Doesn’t do anything that’s asks. Rudest man! I honestly have no idea how he has a job still. If you want to be ignored, overcharged and treated like trash he is the man for you! If you like to be treated like an adult and shown respect search elsewhere and away from him! More