Suburban Ford of Ferndale

Kevin Maples and his team are “hands down” the best car team I’ve ever dealt with. I’ve financed many cars but have never quite dealt with a team like this. From Test Drive to signing paperwork, they are a team I’ve ever dealt with. I’ve financed many cars but have never quite dealt with a team like this. From Test Drive to signing paperwork, they are a Five Star team. I will brag on them to all my friends and family. More

I bought a vehicle from Suburban Ford through Driveway. I paid the dealership in full in good faith, as directed. When the vehicle arrived in Texas, it could not pass inspection, and had a lot of defects t I paid the dealership in full in good faith, as directed. When the vehicle arrived in Texas, it could not pass inspection, and had a lot of defects that were not disclosed in the transaction. I never even saw the vehicle. I was initially told that papers would be sent to me so I could get a Texas title. But the salesperson, Pat Klein, has insisted all this time that they sent me a Michigan title, which they did not. This department does not know what they're doing. Suburban Ford has been holding onto my money all these weeks and keep putting me off and won't refund me. I've tried everything I know to do, including calling the title office there and learning Michigan did not issue a title with my name, and there is no action being requested on the title. I even had to inform the dealership of this. They are doing nothing to help me. I've been told another manager would call me back two days ago and still nothing. I was told my money would be refunded. Still nothing. I've been extremely patient - too patient - and feel taken advantage of and lied to. I would not recommend this dealership to ANYONE. More

Jim has helped me with parts for my vehicles many times for many years. He is the best! He knows his stuff, even has part numbers memorized, because he has worked in the auto industry for so long. I am his for many years. He is the best! He knows his stuff, even has part numbers memorized, because he has worked in the auto industry for so long. I am his customer for life! More

Horrible communication with the customer. No way to reach Mr. Perkins the manager of service. No way to reach Mr. Perkins the manager of service. More

I purchased a used vehicle. I had the vehicle maybe 15 minutes and it broke down.. when purchasing the vehicle I was sure to get a warranty.. Upon purchasing the warranty they I had the vehicle maybe 15 minutes and it broke down.. when purchasing the vehicle I was sure to get a warranty.. Upon purchasing the warranty they reassured me that if I had any issues with my car that I bring it back to their service center under the warranty that I purchased..15 miles down the road evey light in the car came on.. I immediately had to pull over.. called and talked to brad.. he had me drive the car all the way back to Ferndale just to say that he can't help me because they don't have the diagnostic tools to fix the car.. Long story short, the radiator cracked, the car has a bad engine, suspension issues, and all other sorts of stuff.. I already put 5k into this car and it is still NOT working I have talked to everyone at the dealership, they are a joke.. The manager, the finance manager and the sales person.. I am stuck paying for a car that doesn't work.. the warranty company will not help me because all of the issues were pre existing.. Imagine paying a car note and still being carless.. smh. I will NEVER reefer anyone to suburban anythibg... More

The sales agent that reached out to me has insisted that the price they advertise the vehicle at is a competitive one however it’s basically the price of a new car for a year old car weighs 10,000 miles he the price they advertise the vehicle at is a competitive one however it’s basically the price of a new car for a year old car weighs 10,000 miles he denied the depreciation factor and did not want to discuss the price reduction based on common sense bluebook and depreciation More

Check engine light came on 5 minutes after leaving and they told me to pound sand basically. Salesmen was nice but they obviously don't care about the customer. they told me to pound sand basically. Salesmen was nice but they obviously don't care about the customer. More

I purchased a used vehicle. I paid in full in cash. I was charged $1,000 for fees which included a bogus $300 for "reconditioning." After waiting 40 minutes, presumably for reco I paid in full in cash. I was charged $1,000 for fees which included a bogus $300 for "reconditioning." After waiting 40 minutes, presumably for reconditioning, I was taken to the car. It had been sitting in the service garage. There was no service person around. The reconditioning of the car clearly did not take place. My $300 got zero prep. There was no prep. Gas was on zero, coffee on visors, crumbs on floor, leather seats dry/cracking, ceiling liner filthy, windshield scratched. A paper mat was thrown in the backseat. The steering wheel was sticky. "What others say" is nice. Too bad the facts of treatment were disparate. Alexis was trying to get it done for 40 minutes but, I guess the detailer wasn't on hand or was too busy or non-existent. Six managers, no managing. More

The service I received was beyond anticipated. The dealership was clean, accommodated social distancing, and my vehicle was done in a timely manner. I appreciated how efficient Tim was! There was The dealership was clean, accommodated social distancing, and my vehicle was done in a timely manner. I appreciated how efficient Tim was! There was a waiting area with a good amount of people who were in and out in no time. More