Suburban Ford of Ferndale

Mike, and Darin are the best! They went out of their way to solve the truck bed problem. They came up with a workable solution. They went out of their way to solve the truck bed problem. They came up with a workable solution. More

Poor communication. Trying to reach kevin maples about my warranty seems impossible. I don't know what kind of games they are playing but I am sick of being ignored and Trying to reach kevin maples about my warranty seems impossible. I don't know what kind of games they are playing but I am sick of being ignored and told I will get a call back. I have never in my life played phone tag this much with a professional business. I love my car that I purchased but the warranty is scam and I'm done paying for it!! More

The vehicle I purchased back on March 31st, 2022 is currently in their service department for transmission issues. This is the 2nd time my vehicle has been in their service department. My first visit I currently in their service department for transmission issues. This is the 2nd time my vehicle has been in their service department. My first visit I was informed nothing was wrong, and my check engine light came on because of a part being “dirty” and to not be concerned. After my vehicle went out on 1/4/23 I scheduled an appointment for 8am Tuesday 1/10 as that was the soonest they could get my vehicle in. My car had to be towed to their location on 1/9 due to the car not being in running condition. As of 5:00pm on Wednesday 1/11 still has yet to be diagnosed. Multiple attempts to get even that information was made but when they finally answered their phone they said “we were just about to call you, our transmission guy is backed up and your car is still not diagnosed.” When I asked when they anticipate to assess my vehicle their response was we do not know. I requested to speak to a manager to where I was transferred, then had to leave a voicemail. After still not being contacted back I called again and was informed he was not even on site today. Suburban Ford of Ferndale still has my only vehicle in their possession and still has not even been diagnosed. As a single mother this is very inconvenient and how this has been handled thus far is very disappointing and frustrating. Please do everything in your power to avoid this location. More

First time ever leasing a Ford. I made an appointment online for the first service. Very disappointed. My appointment was @ 10:45am ,never received help until 11:30, then had to wai I made an appointment online for the first service. Very disappointed. My appointment was @ 10:45am ,never received help until 11:30, then had to wait an hour for the shuttle and car wasn’t ready until 4 pm. After getting my car I noticed the center console is out of sync and delayed which wasn’t a problem prior to the service. I dropped back in to see if they could repair and they told me I had to make an appointment and they weren’t sure if it was fixable and sounded like an internet problem. What the what the?? Not feeling like I should ever lease a Ford again. More

Quick and study helped out in a time of need . I would recommend nipa and Kevin to anyone . They worked with me and I’m greatful I would recommend nipa and Kevin to anyone . They worked with me and I’m greatful More

Kevin Maples did not file my extended warranty paperwork for an entire year. Still has not fixed it after I confronted him about it. Getting your car serviced here is like pulling teeth, the staff drag t for an entire year. Still has not fixed it after I confronted him about it. Getting your car serviced here is like pulling teeth, the staff drag their feet and do not respect your time. The communication with this dealership is disappointing and they have no belief in karma for how many people they have wronged. More

I picked up a used vehicle and upon getting ready to drive off,discovered the liftgate didn't work. Got it home a noticed I allow wheel was trashed. I live quite a distance away, so I called when I get drive off,discovered the liftgate didn't work. Got it home a noticed I allow wheel was trashed. I live quite a distance away, so I called when I get home to discuss it with the used car Mgr. he'd give me a check for 500 for the wheel, if I took edge to dealer near me said cost would be 200 or so..well brought it BACK TO HAVE it fixed way out here. turns out 850. for liftgate,headlamp needs replaced,both nozzels were broke off,.....don't buy from this place!!!! you'll be stuck with crap!! More

This dealer is not to be trusted even when faced with the false statements of reps,closers,and sales manager and out right lies to the bbb and false statements to Ford Motor in Dearborn. I have again initi false statements of reps,closers,and sales manager and out right lies to the bbb and false statements to Ford Motor in Dearborn. I have again initiated ongoing appeals to bbb and Ford Motor. Save yourself time /trouble do not deal with this .dealer/ you be glad you did & your pocket-book will thank you. Thanks More