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Suburban Ford of Ferndale

Ferndale, MI

Overview
Employees
Reviews
Vehicles
4.1
561 Reviews
SUBURBAN FORD OF FERNDALE It Takes More Than Just One Happy Ferndale Customer to Earn the Trust of Drivers Throughout Ferndale, Detroit MI, Royal Oak MI, Oak Park MI and Southfield MI It Takes a Dynamic Team Just Like the One at Suburban Ford of Ferndale At Suburban Ford of Ferndale, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle. Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Fusion, Focus, Explorer, Escape or Edge of your dreams in your driveway, on your terms. When you're ready to return to our Ferndale dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car. Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out. For more information about our full range of services stop into our showroom at 21600 Woodward Ave. Ferndale, MI and we'd be happy to assist you with all of your automotive needs. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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21600 Woodward Ave

Ferndale, MI

48220

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Showing 561 reviews

July 13, 2023

i cancelled a warranty in feburary and nothing happened. the manager had me on hold for 30 mins and i would refer this dealership to my worst enemy More

by byronbmiller1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Antonio Sbrocca
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Jul 17, 2023 -

Suburban Ford of Ferndale responded

Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (877) 820-6423 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Jul 17, 2023 -

Suburban Ford of Ferndale responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at (248) 399-1000 to discuss this further.

July 11, 2023

Professional and kind. I love the report card they issue out about the areas that my Ford Escape that requires repairs. AND THE COFFEE IS GOOD ☕️☺️ More

by Pepperrn62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Legowsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Cornell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dequoan Jones
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Jul 14, 2023 -

Suburban Ford of Ferndale responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

Jul 14, 2023 -

Suburban Ford of Ferndale responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

July 06, 2023

First time here. Will be back for sure. Great staff. Clean environment. And good coffee! More

by corman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Smith Dave Richardson
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Jul 09, 2023 -

Suburban Ford of Ferndale responded

Hi Corman, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

June 26, 2023

I am always pleased with the service at Suburban Ford. This is my second Ford vehicle. Suburban Ford does a great job making sure their customers are satisfied. More

by martin.william7475
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brian Legowsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dequoan Jones
Report | Print
Jun 30, 2023 -

Suburban Ford of Ferndale responded

Hi, we appreciate your feedback on our Staff's service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 22, 2023

Drove 10 plus hours to pickup purchased truck. Also ordered a cover for the bed. The truck was not exactly as described ( very poor pdi work on body.) The used car manager unwilling to work with m More

by Cory
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Timothy Slesinski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Walker, Antonio Sbrocca
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Jun 23, 2023 -

Suburban Ford of Ferndale responded

Hello Cory, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (877) 820-6423 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

Jun 23, 2023 -

Cory responded

I tried numerous time to contact you guys, my salesman could not get the gm to call me back. I am told he left due to this ridiculous event.

June 20, 2023

The service write up staff are prompt though not always the best communicators. I’ve had both trouble free car service and a couple of instances that required a second look. The dealer has always been will More

by turbot_ozone.0g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Cornell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2023 -

Suburban Ford of Ferndale responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! Please let us know if there is ever anything else we can do for you! Safe travels!

June 16, 2023

Of course no dealerships wash ur new car anymore after servicing and no dealerships offer loaner vehicles anymore when ur ur new vehicle needs service.., but please,..at least wipe the greasy fingerpri More

by hendrixanthony56
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Legowsky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Cornell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2023 -

Suburban Ford of Ferndale responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

June 14, 2023

I had a terrible customer service experience. Christina was very rude and wasted my time. After three years of coming to this shop I’ll take my car somewhere else. More

by :)
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Cornell
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2023 -

Suburban Ford of Ferndale responded

Hi, we are so disappointed to learn of this situation you have described. We'd like the opportunity to turn your experience around. Please reach out to us at (877) 820-6423 at your earliest convenience to discuss how we can turn this experience into a positive one.

Jun 18, 2023 -

Suburban Ford of Ferndale responded

Hi, we're disappointed to hear of the negative experience you had at our location. If you are willing to give us another chance, please reach out to us at (248) 399-1000 to speak to our manager directly.

June 09, 2023

Very car service and staff. I really appreciate the shuttle service. The drivers are very polite. More

by wirobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Cornell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Suburban Ford of Ferndale responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jun 12, 2023 -

Suburban Ford of Ferndale responded

HI, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

June 03, 2023

Mark Fortuna was the best sales person ever! ! Excellent transaction! He took time to explain all.the features on my new Ford Edge! More

by pabb123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Fortuna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2023 -

Suburban Ford of Ferndale responded

Hi, thank you so much for your positive comments about Suburban Ford of Ferndale! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jun 06, 2023 -

Suburban Ford of Ferndale responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

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