Suburban Chrysler Dodge Jeep Ram of Troy - Service Center

First Experience with Suburban Service Team Having had a poor experience at another local dealership for service on my 2014 Charger R/T Blacktop, I was interested in trying Suburban based on the Having had a poor experience at another local dealership for service on my 2014 Charger R/T Blacktop, I was interested in trying Suburban based on the service reviews. I arrived about 10 minutes before operating hours on Saturday. The service bays were opened at exactly 8:00 AM and I was greeted promptly and asked what service needed to be completed. After waiting for less than two minutes for a service writer to assist me, I explained my problems with the previous service I had received from another dealership to Kevin and was reassured that everything would be completed correctly. After writing up the order, Kevin told me it would be around 60-90 minutes and where I could wait. The lounge area was neat and clean and the time went by very quickly. Within 75 minutes Kevin returned and let me know that everything was done. Pricing was very reasonable and a 20% coupon was applied without my having to ask for it. I was cashed out in less than two minutes and very pleasantly surprised to find that my car had also been washed and the windows had been cleaned (even on the inside). Overall, I was very pleased with the experience and will consider Suburban as my servicing dealership for this car and my 2016 Charger Scat Pack. More

Very Satisfied Gary Gonzalez was very courteous, personable, and professional. I will definalty refer others to this dealership and I will return if I have any servi Gary Gonzalez was very courteous, personable, and professional. I will definalty refer others to this dealership and I will return if I have any service needs. More

Best service experience ever! Great staff Love the dealership and the staff always takes good care of me and my 300s I highly recommend them to anyone who owns a Chrysler Love the dealership and the staff always takes good care of me and my 300s I highly recommend them to anyone who owns a Chrysler More

Amazing people Every visit is a pleasure, and never issues having to bring the vehicle ball. In other words no comebacks that are unnecessary! Thanks! I will be back Every visit is a pleasure, and never issues having to bring the vehicle ball. In other words no comebacks that are unnecessary! Thanks! I will be back More

Five start all the way around Excellent customer service. They were fast friendly and courteous. Thanks again Suburban Chrysler Dodge Jeep Ram of Troy. You guys are the best!! I'll Excellent customer service. They were fast friendly and courteous. Thanks again Suburban Chrysler Dodge Jeep Ram of Troy. You guys are the best!! I'll be back for sure. More

George Toubassi is my "Go to Guy" for all my service needs! I have been coming to Suburban ever since they acquired the C-J-D franchise. I have worked and known the Service Manager Jim Grove for a number of yea I have been coming to Suburban ever since they acquired the C-J-D franchise. I have worked and known the Service Manager Jim Grove for a number of years and I feel the same way about George Toubassi. I get the straight information from both these gentlemen on repair of my vehicles. I take pride in my Chrysler vehicles and I use Suburban for all my needs. "Great service, Great personnel is what makes a good dealership." More

Great service Thanks Fred for the excellent service. Speedy and saved me money too. Stop in to see Fred when you need service and need it fast. Thanks again. Thanks Fred for the excellent service. Speedy and saved me money too. Stop in to see Fred when you need service and need it fast. Thanks again. More

I recommend this dealer for service. The service provided is very good. The time was relatively long, but may be I did book an appointment. I would suggest that beside washing the car fro The service provided is very good. The time was relatively long, but may be I did book an appointment. I would suggest that beside washing the car from outside, it would be very nice if you can offer inside vaccume just like other dealers (not chrysler dealers). More