Suburban Chrysler Dodge Jeep Ram of Troy - Service Center

Excellent Service! Gary provided amazing service for a few issues I was having with my Dodge Ram. He helped me fit my service into my work schedule and made things very Gary provided amazing service for a few issues I was having with my Dodge Ram. He helped me fit my service into my work schedule and made things very easy. More

Great service!!! Mark is great to deal with every time I bring my cars in for service he’s always very professional and answers any questions I have. Also I’m very ana Mark is great to deal with every time I bring my cars in for service he’s always very professional and answers any questions I have. Also I’m very anal about my Hellcat and he makes sure it’s taken care of very good when I bring it in for maintenance. Any of you Hellcat owners looking for a great dealership to service your car this is the place to go!! I have to also mention that that the service manager Jamie Hoffman and service advisor Kyler Livingston are great guys you can trust also!! More

Great service and rates Had a trans flush and coolant flush. Had great service the same day and was in contact the whole time. Would recommend and will be back Had a trans flush and coolant flush. Had great service the same day and was in contact the whole time. Would recommend and will be back More

Service Your Car Somewhere Else I am completely unsatified about the service department of Suburban Dodge Troy. I suggest if you need your car fixed for warranty work, find a differ I am completely unsatified about the service department of Suburban Dodge Troy. I suggest if you need your car fixed for warranty work, find a different dealership. Was told at a previous appointment (oil change) to schedule an appointment to get my tire pressure sensors replaced. Attempted to bring my car in for warranty work before my warranty expired. Shop is backed up for 3 weeks, the best they could do was an overnight a week after warranty expired. Brought car in to get tire pressure sensors changed out, work done on my uConnect which glitched every time I try to plug in my phone, and a checkup. The worker told me I should try a different outlet for my uConnect. I was told they reprogrammed my tire pressure sensors. When I went to get my keys, they didnt even have paperwork for me. Makes me wonder if they even looked at my car at all. 3 miles after I leave, my pressure sensors go out again. On my way back to the dealership, I noticed a crack in my windshield I had never seen before. I bring my car back in to get the work done and the workers argued with me about the windshield instead of helping me figure out if this is covered under warranty or offering to perform any kind of replacement work. I didn’t even blame the dealership, I asked if they knew what happened to it. But all the workers wanted to do was tell me it was there for a “long time” and that they would “check the tapes.” Inquired about a rental car, but was told there weren’t any. Walked out completely pissed off. This place will not be getting one dime from me again. More

Easy and comfortable. I went to the dealership after I purchased my leased vehicle because the windshield cracked. Tim and Kyler were extremely helpful, as well as the rest I went to the dealership after I purchased my leased vehicle because the windshield cracked. Tim and Kyler were extremely helpful, as well as the rest of the service team. I was in and out of there within 15 mintues, which to me, is unheard of. More

I brought in our 2014 Charger RT for a recall I brought on our 2014 Charger RT for a recall this morning. I had made an appointment, and was VERY late for it. Not only did they still service my I brought on our 2014 Charger RT for a recall this morning. I had made an appointment, and was VERY late for it. Not only did they still service my vehicle, but they were not at all irritated, and they did not act like other dealership service members who berate you, or act like you have ruined their day, when you are either exactly on time, or maybe runnibg a few minutes late. (If they were irritated at all, they definitely did not show it, or let me know at all) Within seconds of pulling in, I was happily greeted by Fred Gregory, and John Thomas. They got everything put into the system within what seemed like seconds, complimented me on the condition of my vehicle, and had it in the service bay within minutes. They even got me set up with (I am so sorry, but I can't remember his name, I think it may be Mark?) another very nice man, who had previously repaired a very large gauge in the windshield of my Charger the last time that I had it in for service. I honestly thought I would have to have the windshield replaced. He did such a great job on the repair, that you can barely see it, so I wanted to see if he could repair the windshield chip on my Explorer. They very quickly arranged a time for me to bring in my Explorer to have the chip repaired in that windshield. When I made the appointment, I was told it would take about an hour and a half to 2 hours. I was taken to a VERY nice waiting area, and after maybe a half an hour was told that my Charger was done! WOW! Very awesome service, and VERY quick vehicle service! Thanks so much! I have never had such a great experience with the service dept at a dealership before! Grade A everything guys! Thanks a bunch! More