Suburban Chrysler Dodge Jeep Ram of Troy - Service Center

George Toubassi is the reason, 5 Star Rating Every Season!!! Special Thank you to George Toubassi for his consistently outstanding professionalism and his going above and beyond the call of duty as ou Special Thank you to George Toubassi for his consistently outstanding professionalism and his going above and beyond the call of duty as our service advisor. He has been a wealth of knowledge and has been a "lifesaver" when we had our vehicles serviced on several occasions. Our most recent service interaction dealing with an airbag replacement was as smooth as silk. He is to be commended for his excellent product support, professionalism, and service expertise. He has always given us sound advice regarding our FCA vehicles and truly George is the reason that we continue to have all our service work done at Suburban C.D.J.R.....................Thank you again George!!!!!!!!!!! Author of review Lance P. More

[Thank you, Adam Smart!! I recently called the Suburban Chrysler Service Dept. due to a engine warning light going off on our 2017 Pacifica. Another nearby dealer had said d I recently called the Suburban Chrysler Service Dept. due to a engine warning light going off on our 2017 Pacifica. Another nearby dealer had said don't drive it, just make an appointment for several days out and you'll have to leave it. Well, the next morning my daughter had to go in for surgery and I needed to know what the issue was ASAP and it was already 4:30 PM! I then spoke with Adam Smart @ Suburban and without even mentioning the urgency of the matter he said just bring it in now and we can run a diagnostic check. I brought it in immediately and within minutes Adam told me it was nothing serious (seal leak around the gas cap) and would clear up on its own and that is exactly what happened. Thanks to Adam Smart I was reassured that I could get my daughter to her surgery without incident. No charge, no waiting, no problem, no appointment needed for days later. Thank you very much, Adam Smart!!! More

Great Service Thank you again for your assistance in my most recent service on my 2008 Jeep Commander! I appreciated the fact that you went out of your way to ensur Thank you again for your assistance in my most recent service on my 2008 Jeep Commander! I appreciated the fact that you went out of your way to ensure that the work performed on my Jeep was covered through BG. It says a lot about you and the dealership! More

Great customer service Every time I bring my car into get serviced Mark takes care or me and his jokes always make the experience better. He does whatever he can do to get y Every time I bring my car into get serviced Mark takes care or me and his jokes always make the experience better. He does whatever he can do to get you taken care. More

Routine Service Great staff, very friendly place. Little long of wait for an oil change but did not have an appointment. Mark H from Service is very knowledgeable and Great staff, very friendly place. Little long of wait for an oil change but did not have an appointment. Mark H from Service is very knowledgeable and helpful! More

Great Service Gary always gets me in and out quickly. Always has a smile and knows what is going on with recalls, etc. I prefer this location over Sterling Heights. Gary always gets me in and out quickly. Always has a smile and knows what is going on with recalls, etc. I prefer this location over Sterling Heights. More

Good experience I want to say thank you to Adam and the Technician who worked on the flat tie for my 2018 Durango. I put on the spare tire and left the tools and tri I want to say thank you to Adam and the Technician who worked on the flat tie for my 2018 Durango. I put on the spare tire and left the tools and trim panels a mess in the back of the vehicle. When the work was completed, everything was put back as if it never happened. Keep up the great work. More

Great Service! The service and parts department are great. I brought my vehicle in for some major service work. My tech, Nick, did an awesome job at communicating wi The service and parts department are great. I brought my vehicle in for some major service work. My tech, Nick, did an awesome job at communicating with me about the status of my vehicle and ensuring I was not inconvenienced. He went through the painful process of working with my warranty company to obtain the necessary approvals. He was positive about everything the whole time. My questions and concerns were addressed and resolved. More

Great Service Adam in the Service Center was amazing! He was friendly and took the time to explain everything to me. I brought my car in for routine maintenance bef Adam in the Service Center was amazing! He was friendly and took the time to explain everything to me. I brought my car in for routine maintenance before driving out of state. Adam listened and made sure everything was taken care of and even took the time to acknowledge my son. Stellar service! More