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Suburban Chrysler Dodge Jeep Ram of Troy - Service Center
Troy, MI
104 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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104 Reviews of Suburban Chrysler Dodge Jeep Ram of Troy - Service Center
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June 16, 2023
Parts department is an absolute mess to deal with. We have a commercial account and I had four orders completely missed, and the remainder of our parts were never delivered. When I called to ask if th We have a commercial account and I had four orders completely missed, and the remainder of our parts were never delivered. When I called to ask if they were going to deliver our parts, I was just told "no" and that they didn't have the staff. No call or notice. I had also ordered a part and confirmed the pricing while ordering. We picked the part up and didn't notice that they had raised the price over a third higher. I have called twice to fix this, just to be put on hold. The longest was 26 minutes and I couldn't wait any longer. Looks like I will have to go to the credit card co for help. More
by DY
Employees Worked With
May 15, 2023
Suburban Jeep had me bring in my vehicle for service on Jan 31, 2023 after I called about an issue. Today is May 15th and my vehicle is still at the service center waiting. I understand this is not all Sub Jan 31, 2023 after I called about an issue. Today is May 15th and my vehicle is still at the service center waiting. I understand this is not all Suburbans fault, it's a @Stellantis problem waiting on parts, but do better. You want customers for life, give updates, I should not be the one asking for updates. I also should not be receiving marketing flyers every other week stating, " we want to buy your Jeep, we have interested parties", my Jeep is the only one like it on your lot, I know people ask, my coworker tried to purchase it until she realized it was mine. I receive no news, no updates, no timing. Why would I recommend your service? Change my mind, currently I tell everyone I know to stear clear! Very unhappy Stellantis customer. More
by Momof4
Employees Worked With
May 13, 2023
Best customer service I ever had. If you need any type of vehicle and a great price, this is the place. Think flo first If you need any type of vehicle and a great price, this is the place. Think flo first More
by Hananowlin
Employees Worked With
November 17, 2022
Stuart Smith signs people up with bad warranties that are not valid, and then he does nothing to make it right! He knows that the warranty is invalid and he has not reached out to me to fix this issue meanwh not valid, and then he does nothing to make it right! He knows that the warranty is invalid and he has not reached out to me to fix this issue meanwhile my car needs service, and my money has been put into a warranty that is no good. I have called and left messages. I have called and they would hang up on me. They have no dignity. Even the sales person Florian (Flo) has been unhelpful in this matter and it is an awful feeling to be treated this way after giving my hard earned money to these people. If they every offer you a Lithia warranty please do not take it. There should be criminal actions taking place behind this, because they robbed me! They robbed me first of my money, and now I have no security of a warranty for my vehicle. They have not worked with me to get this resolved hence it’s not been resolved they won’t even call me back! I have been waiting since November 8th to hear from Stuart it is November 17th? No one has tried to help me?!? More
by Unhappy Camper
Employees Worked With
Other Employees :
Florian Sales person, Matthew MacEachern, Douglas Myers
September 19, 2022
Update: I received a call today from a representative of the service department. He explained to me that the 120 USD we paid was not the cost for 1 oil change but for a package of 3 oil change and tire rota the service department. He explained to me that the 120 USD we paid was not the cost for 1 oil change but for a package of 3 oil change and tire rotation services. Most terrible service!!! I have been a loyal customer with Suburban Chrysler Dodge Jeep Ram of Troy service center for many years and there have been a few minor issues with your service department, but nothing mayor. This time our experience was so extremely bad that I am considering not doing any future business with dealership again. My wife brought a Mopar coupon for an oil change for 29.95 USD for the synthetic oil change with her to the service which I just downloaded the same day from the Mopar WEB page. I kind of can accept that the coupon was not accepted (also it has been accepted in the past) because the fine print indicates that the offer is valid for an oil change up to 5 quarts of oil and my Grand Cherokee needs 5.9 quarts of oil. Also the same fine pint of the coupon stats that “… additional charges may be applied for engines with oil capacity that exceeds 5 quarts …” I think it is absolutely out of any logical context that the cost for the oil change increases form 29.95 USD for 5 quarts up to 150 USD for 5.9 quarts. Finally my wife payed 120 USD because the service advisor saw some kind of membership of me in the system. But still – a price increase from 29.95 USD to 120 USD because of 0.9 quarts of additional oil does not make any sense. And instead of using full synthetic oil semi synthetic was used for the service. This is an increase of 300% and less quality. This was by very far the most expensive oil change I have ever had in my live and I will for sure not pay this amount of money again. And the cherry on the pay … At the checkout my wife asked for a cost estimate for changing the spark plugs for our car. The provided cost estimate was 1,500 USD. One Thousand Five Hundred US Dollars for changing 6 spark plugs!!! This is ridiculous - this is absolutely unbelievable. Fortunately she asked just for curiosity. I just replaced the spark plugs myself the weekend before. In total I played just below 60 USD for the set of 6 spark plugs and a set of intake manifold intake gaskets. I took me about 4 hours to finish the work. Nothing that would even near justify a cost of 1,500 USD. Just a few days after the service I noticed a leaking motor mount and a another advanced leak in the automatic transmission oil pan. I would have expected the service advisor should have told us this. All together this was a terrible experience and I would highly recommend to everybody to avoid this service center. More
by volker.huebner
Employees Worked With
Alexander
August 22, 2022
I have gotten upgrades to my truck a few times and Kyler has taken care of Me every time!! He’s fantastic at his job and really cares about the end result and the customer. You should go see him, you won’t has taken care of Me every time!! He’s fantastic at his job and really cares about the end result and the customer. You should go see him, you won’t be disappointed. He knows what he’s doing!! More
by Ladyray
Employees Worked With
Kyler Livingston
July 15, 2022
Very unprofessional as if this place is doing me a favor. They are paid for their services and this Douglas Myer has a terrible rude a$$ attitude. They are paid for their services and this Douglas Myer has a terrible rude a$$ attitude. More
by Irritated Customer
Employees Worked With
Douglas Myers
February 05, 2022
Anthony was very helpful! Kept great contact and would recommend him for anything! Thank you! recommend him for anything! Thank you! More
by TayJay5079
Employees Worked With
