Suburban Chrysler Dodge Jeep Ram of Troy

Brought the same vehicle in for the same issue 3 times in the past 4 months. A day after the last pickup, same issue re-occurred. This last time my vehicle was in the shop for 2 weeks, the only communicati the past 4 months. A day after the last pickup, same issue re-occurred. This last time my vehicle was in the shop for 2 weeks, the only communication initiated by Kyler was a text asking me to give him a 10 rating (note this text was sent after my vehicle was checked in, before service was started). Did not initiate any other communication, nor give me updates. When we called for a status, was slow to return communications. When picking up my car, he held out the keys, which were picked up by another technician. The only words spoken to me were "I'll send you the paperwork." No pleasantries, no details, no assurance of what was done. Kyler's demeanor made me feel like I was the annoyance to him, for wanting my vehicle fixed correctly. Dismissive and impatient. This guy is costing the service center business. More

Anthony Abdullah made the process of me selling my car to the dealership as easy as it could have been and did a great job. Thanks for the help! I’d definitely go back when I’m in the market for a new car. the dealership as easy as it could have been and did a great job. Thanks for the help! I’d definitely go back when I’m in the market for a new car. More

Kristine is amazing, she helped me with my first lease and now my new lease, I won’t go anywhere but to her! She got me into a Grand Cherokee quickly and smoothly. I honestly wouldn’t recommend anyone el and now my new lease, I won’t go anywhere but to her! She got me into a Grand Cherokee quickly and smoothly. I honestly wouldn’t recommend anyone else but her! More

Large inventory, and fast service! It’s the place to go to get what you are looking for! It’s the place to go to get what you are looking for! More

My salesman, Ryan was great to work with. I struggled a bit with their sales manager but in the end was able to come to a satisfactory resolution. I struggled a bit with their sales manager but in the end was able to come to a satisfactory resolution. More

“I was fortunate enough to get a company car from my place of work and therefore had to get rid of my current Jeep Grand Cherokee. As a single woman I was worried I was going to get treated unfairly. Af place of work and therefore had to get rid of my current Jeep Grand Cherokee. As a single woman I was worried I was going to get treated unfairly. After speaking with Anthony over the phone he immediately put my worries at ease. I did my homework as to what my car is worth and Anthony helped me attain my number. I would refer my friends and family to Anthony if they want to sell their car. Thanks again!” More

Reggie was professional and curious. Had everything ready,was a smooth and enjoyable process all around. Had everything ready,was a smooth and enjoyable process all around. More

Anthony Abdullah was amazing to work with and from the moment I started working with him, I felt comfortable and confident in his hands. I was specifically looking for a Jeep Grand Cherokee and he was an moment I started working with him, I felt comfortable and confident in his hands. I was specifically looking for a Jeep Grand Cherokee and he was an expert on explaining all the different trim levels which really helped me finalize which jeep would be best for me. He made the whole process seamless and fast and I never felt like he was pushing me to make a decision. I also want to mention Alan Bradley in the finance department-he was great at explaining everything and ensuring I felt comfortable with all the paperwork. Thank you!!!!! I will be back next time! More

Joe is a great service advisor and is willing to go the extra maile to make sure the job is done right. extra maile to make sure the job is done right. More

Reggie Williams is a joy to work with. He made the car purchasing processing clear, fast, and was transparent throughout the process. Would definitely recommend him! He made the car purchasing processing clear, fast, and was transparent throughout the process. Would definitely recommend him! More