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Suburban Chrysler Dodge Jeep Ram of Troy
Troy, MI
1,626 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chrysler Dodge Jeep Ram of Troy.
Professional, certified sales staff - Chrysler Dodge Jeep Ram has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Chrysler Dodge Jeep Ram dealer in the area - Suburban Chrysler Dodge Jeep Ram of Troy is the Chrysler Dodge Jeep Ram sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located in the Troy Motor Mall, we make it very easy to get to our facility. Accessing our location from Crooks or Maple makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Largest Dealer Group in the COUNTRY!! With over 350 dealers around the country there is noting we cant handle!
Over 2,000* pre-owned vehicles in stock - Being part of the Suburban Collection means that each of our of dealerships offer an extensive variety of pre-owned vehicles on-site and access to thousands more in southeastern Michigan.
Experienced service department - Our technicians have been trained to work specifically on Chrysler, Dodge, Jeep and Ram vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can also provide a free multi-point vehicle inspection
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,626 reviews
August 04, 2024
Under no circumstances should anyone attempt to use this dealership, or work with KYLER. I brought in my key fob to be programmed, and I was given the wrong key fob along with my spare fob smashed to pieces dealership, or work with KYLER. I brought in my key fob to be programmed, and I was given the wrong key fob along with my spare fob smashed to pieces. Over the course of the next two months, I would reach out after KYLER told me the new fobs would come in after 2 weeks time and time again. After this went on for 8 weeks, I gave an ultimatum that if I don’t get the key fobs soon, I will charge back on my credit card. Miraculously, the keys showed up and I had both programmed shortly after. You can’t call the dealership service center, only speak with a robot. The only form of communication with a service representative is text message. Overall a terrible experience and reminds me why dealerships are such hated establishments. More
by Not_a_happy_customer
Employees Worked With
Kyler Livingston
August 03, 2024
Anthony Abdullah was great to work with! He made it super easy to sell our two cars. The process was fast and Anthony was very helpful with questions. I would recommend him to anyone needing He made it super easy to sell our two cars. The process was fast and Anthony was very helpful with questions. I would recommend him to anyone needing to sell cars! We’ll definitely return to Suburban Chrysler Jeep of Troy. More
by colleen.khoury
Employees Worked With
August 03, 2024
Attentive staff and easy to work with. Got everything taken care of quickly and easily. Got everything taken care of quickly and easily. More
by kenw
Employees Worked With
July 24, 2024
No problems at all! Flo was very personable and helped us through the purchasing process. We drove off of the lot with the exact vehicle we were looking for! Flo was very personable and helped us through the purchasing process. We drove off of the lot with the exact vehicle we were looking for! More
by Mumzi
July 24, 2024
Professional and personable and made process simple. Would recommend to others. Very good service, thanks Would recommend to others. Very good service, thanks More
by senior195304
Employees Worked With
July 22, 2024
Ryan helped remedy my issue quickly, understand the department way better than his counterparts. He understood my dissatisfaction with a mistake made by Joe Craddock and took care of it immediately. department way better than his counterparts. He understood my dissatisfaction with a mistake made by Joe Craddock and took care of it immediately. More
by Aaron
July 20, 2024
Friendly staff , organized lot and offices , sales rep worked with me and understood my situation and worked around it , didn’t push me into any thing , work with the customer needs , I will recommend thi worked with me and understood my situation and worked around it , didn’t push me into any thing , work with the customer needs , I will recommend this dealer to my friends and family More
by Lionspizza
July 12, 2024
I have had the pleasure of working with Todd now for around 20 years with both leases and purchasing vehicles. Todd is always responsive and straightforward, as well as courteous and friendly. I send my around 20 years with both leases and purchasing vehicles. Todd is always responsive and straightforward, as well as courteous and friendly. I send my friends and family his way all the time and have never heard a complaint. More
by jvollmert
Employees Worked With
July 05, 2024
Had no problem selling me a piece of xxxx. No help to boot. Bring your pocket book and a lawyer ! No help to boot. Bring your pocket book and a lawyer ! More
by Oreo_1_nick
June 28, 2024
I had the very BEST experience picking up my car! She was sooooo sweet & kept me laughing the entire time. I felt welcomed & like I knew her FOREVER! She even gave me a HUG!! Kristine would get a GOL She was sooooo sweet & kept me laughing the entire time. I felt welcomed & like I knew her FOREVER! She even gave me a HUG!! Kristine would get a GOLD star from me! More
by Nerissa Nicole
Employees Worked With
