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Suburban Chrysler Dodge Jeep Ram of Troy
Troy, MI
1,614 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chrysler Dodge Jeep Ram of Troy.
Professional, certified sales staff - Chrysler Dodge Jeep Ram has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Chrysler Dodge Jeep Ram dealer in the area - Suburban Chrysler Dodge Jeep Ram of Troy is the Chrysler Dodge Jeep Ram sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located in the Troy Motor Mall, we make it very easy to get to our facility. Accessing our location from Crooks or Maple makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Largest Dealer Group in the COUNTRY!! With over 350 dealers around the country there is noting we cant handle!
Over 2,000* pre-owned vehicles in stock - Being part of the Suburban Collection means that each of our of dealerships offer an extensive variety of pre-owned vehicles on-site and access to thousands more in southeastern Michigan.
Experienced service department - Our technicians have been trained to work specifically on Chrysler, Dodge, Jeep and Ram vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can also provide a free multi-point vehicle inspection
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,614 reviews
February 03, 2021
Just bought a Jeep Grand Cherokee and I not only love my Jeep but I was really happy with how easy it was to work out my purchase. I was very concerned about the process due to COVID-19 and it was better th Jeep but I was really happy with how easy it was to work out my purchase. I was very concerned about the process due to COVID-19 and it was better than I ever imagined. I will send my friends to see Anthony and I really appreciate everything! More
by Jeepguy1954
Employees Worked With
January 30, 2021
Let me start by saying that I am a creature of habit and my last three cars have all been Ford Escapes. In fact, I was ready to lease a 2021 Ford Escape until I test drove it and hated the interior. That le my last three cars have all been Ford Escapes. In fact, I was ready to lease a 2021 Ford Escape until I test drove it and hated the interior. That led me to Bill and a Jeep Cherokee. Bill made me feel so comfortable about switching to Jeep. He was easy to work with and took the time at 4:30pm on a Friday to show me all of the features of the Cherokee. He let me test drive one and then made all the paperwork easy to handle when I decided I was ready to sign. When I picked up the Cherokee, he helped me set up all of the interior settings and made sure everything was comfortable for me in my new ride. He never made me feel pressured or like I was a bother. I will admit that I was nervous to switch but Bill made me feel confident and excited about my new car and that was so important to me. I highly recommend working with Bill. He’s knowledgeable, patient, and a great listener among many other things! Thank you, Bill!! More
by Melissa K
Employees Worked With
Bill Messina
January 28, 2021
This guy is the best, very fast efficient and worked very hard to make what’s best work in your favor. Wolverine definitely be back! hard to make what’s best work in your favor. Wolverine definitely be back! More
by Mryoungmichael
Employees Worked With
January 28, 2021
First time buyer and Justin made the process go by smoother than I ever imagined! So happy with my purchase!Would recommend him and this dealership to anyone! smoother than I ever imagined! So happy with my purchase!Would recommend him and this dealership to anyone! More
by jacobcosens
January 15, 2021
First time buying a car online and was a lot nervous about it being a used car. My salesmen was Justin Bajoka. Normally I am the first person to complain but I have to say, this was truly a great experi about it being a used car. My salesmen was Justin Bajoka. Normally I am the first person to complain but I have to say, this was truly a great experience. I had called about a Grand Cherokee as fast as it was taken in on trade. Actually the pics had not even been uploaded yet. From my first conversation to the last Justin was absolutely right on it. I felt bad asking so many questions but he came back with answers and then some. Sent pics and videos so i felt comfortable not Actually seeing the Jeep. Most salesman are long gone after the sale, not this guy! I had a radio problem and figured i was gonna just have to eat the repair (just a bad antenna) I didnt even have to ask, he knew the right thing to do was to cover it and he did! I truly cant say enough good things. If the dealership is half as good then i wouldn't hesitate to shop here! Thank you so much for the fantastic service Justin! I will be recommending you to everyone i know! More
by Just jc
January 01, 2021
Jerry was amazing at helping make the purchase process as easy as possible while making sure I was presented with the many lease options and that I understood those options in making the decision that was th easy as possible while making sure I was presented with the many lease options and that I understood those options in making the decision that was the best for my personal situation. He never made me feel that typical anxiety while navigating through such a critical decision More
by Jimlareau1
Employees Worked With
Jerry Leruth
December 30, 2020
Test drove a 2011 ram 1500 w Nathan. Engine light came on and engine went into limp mode. Nathan called 2 days later that all was fixed and ready to go. Purchased vehicle after a short test drive. Was told a and engine went into limp mode. Nathan called 2 days later that all was fixed and ready to go. Purchased vehicle after a short test drive. Was told any issues 3 month/3000 mile warranty on Vehicle. Drive out less than 50 miles and issue returned. Took back and Nathan gave me a loaner 1500 until repair was complete. No word or contact for a month. Made Yelp review and heard from jim g. Service manager within minutes on Monday after thanksgiving. Friday was told by Mathew they weren’t going to put the money into truck to fix and would find a replacement vehicle or refund funds. Today is dec 30, I’ve called Matthew several times and text. Finally caught him on phone yesterday and was told issue would be settled that day. He never called back and when I tried I got full voicemail and sent text. No reply still! I’m contacting an attorney today. DON’T BUY USED FROM HERE! After posting review, Mathew called and got me another loaner to drive and see if it would be acceptable? Base model truck which when requested a fully loaded one haven’t heard back. Seems more like a delay tactic with a unworthy outcome in the future More
by allen
Employees Worked With
Nathan Nelsen, Matthew MacEachern
December 28, 2020
Brad, helped us get into a 20201 Ram, very trustworthy, communication is on point, and honest. I would recommend him if you are looking for a sales consultant. communication is on point, and honest. I would recommend him if you are looking for a sales consultant. More
by rplopez6910
Employees Worked With
Brad Genna
December 09, 2020
Bill Messina is the best at what he does and makes the process smooth and easy! He’s not pushy, and makes sure to look at all options for you to make your experience seamless. Go to suburban, but really, process smooth and easy! He’s not pushy, and makes sure to look at all options for you to make your experience seamless. Go to suburban, but really, go see Bill! More
by Michmurr86
Employees Worked With
Bill Messina, Nick Godard
