Suburban Chrysler Dodge Jeep Ram of Troy

I recently had the pleasure of purchasing my new vehicle from the suburban jeep ram of troy, and I can confidently say that my experience was elevated thanks to Max, one of the standout salespeople vehicle from the suburban jeep ram of troy, and I can confidently say that my experience was elevated thanks to Max, one of the standout salespeople on their team. From the moment I walked through the door Max made me feel and understood my needs as a customer. What impressed me the most about Max was his extensive knowledge of the vehicles on the lot. He took the time to listen to my preferences and requirements, guiding me through various options without overwhelming me. Max's genuine passion for his work was evident as he shared insights about the features and benefits of each vehicle, ensuring I felt informed and comfortable in my decision-making process. One characteristic that truly sets Max apart is his commitment to transparency. He was upfront about pricing, financing options, and any promotional offers available, which fostered a level of trust that is often hard to find in the car-buying experience. Max went above and beyond to ensure that I understood every aspect of the deal, making the entire process not only smooth but enjoyable. Beyond his professionalism, Max’s friendly demeanor created a welcoming atmosphere where I felt at ease. It felt less like a traditional sales transaction and more like working with a knowledgeable friend who genuinely wanted to help me find the perfect vehicle. Max also followed up after the purchase to ensure I was satisfied with my new car and to answer any post-sale questions I might have had. This level of dedication speaks volumes about his commitment to customer satisfaction, and it’s clear that he takes great pride in his work. If you’re in the market for a new vehicle, I highly recommend reaching out to Max. His exceptional service, industry expertise, and warm personality truly set him apart as an outstanding salesperson! ~Courtney P. More

He tried to sell me a vehicle that they didn’t have a title for yet. On top of that he was very rude about my vehicle trade it and even said “if I were buying it myself, I wouldn’t even give you $750, so title for yet. On top of that he was very rude about my vehicle trade it and even said “if I were buying it myself, I wouldn’t even give you $750, so I think your getting a pretty good deal” if I could give zero stars for him and the dealership, I would. More

The service depart is completely unresponsive, lacks integrity, and is dishonest. By law "State Of Michigan Auto Repair Law," we are entitled to the part which was replaced. They won't respond after you integrity, and is dishonest. By law "State Of Michigan Auto Repair Law," we are entitled to the part which was replaced. They won't respond after you pick up the car, and request the part (2 hours after pickup). They are required by state law in Michigan, to hold the parts for 48 hours. When they finally responded to my 5th email on the same day the car was picked up, they said the part was "gone." They completely lied to us. The part was never replaced at all. Joe Craddock was the service advisor who lied. DO NOT TRUST HIM. We had to get in touch with the corporate ownership to get our money back. Lithia Motors (they own this dealership) is a very large company which owns hundreds of auto dealers across the country. They were immediately responsive and completely involved. This service department completely disrespects its customers and has a deeply disturbing culture of dishonest business practices. More

Easily the best experience I have had buying/leasing a vehicle! A huge shoutout to Shawn Kada for helping make this super easy for us. After trying to be upsold on trim levels at other dealerships I reach vehicle! A huge shoutout to Shawn Kada for helping make this super easy for us. After trying to be upsold on trim levels at other dealerships I reached out to Shawn at Suburban CDJR Troy and he listened to exactly what we were looking for and made it happen and was even able to add a last minute coupon lowering our price AFTER we had already agreed to a price and time to pick up the car! He went out of his way to make this as simple as possible and he worked around our busy schedule and two days later we drove off with my wife’s dream car! More

This place does things right to say the least ! Jarod was absolutely on point with his knowledge of the inventory. Jarod’s ability to listen and show you something just right for you and your situa Jarod was absolutely on point with his knowledge of the inventory. Jarod’s ability to listen and show you something just right for you and your situation is just unmatched !! This man and this dealership delivers !!!! You rock ! More

Anthony was able to buy out my lease to sell my leased vehicle. Very professional, didn't waste any time and was super helpful. Highly recommend speaking with him if you're thinking about getting out of a vehicle. Very professional, didn't waste any time and was super helpful. Highly recommend speaking with him if you're thinking about getting out of a lease. More

Good but unresponsive and unhelpful for issues after purchasing car. Had major communication issues regarding the license plate purchasing car. Had major communication issues regarding the license plate More

Anthony was so prompt, and courteous. Made the transaction so easy. Very kind and knowledgeable! Made the transaction so easy. Very kind and knowledgeable! More

It was a very fast and easy process to sell my car. Was able to pick up the check within a few days. Was able to pick up the check within a few days. More

anthony delivered outstanding customer service! from the time he shook my hand, i discussed with him my expectations up front & he delivered on every single one!! even in a timely matter:) i have n from the time he shook my hand, i discussed with him my expectations up front & he delivered on every single one!! even in a timely matter:) i have not had good luck with anything that has to do with a “guy” & i normally always ask for a female associate & this time i did not-anthony delivered awesome customer satisfaction from the beginning to the end-thxs anthony!!! More