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Suburban Chrysler Dodge Jeep Ram of Troy

Troy, MI

4.5
1,614 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chrysler Dodge Jeep Ram of Troy. Professional, certified sales staff - Chrysler Dodge Jeep Ram has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers. Largest Chrysler Dodge Jeep Ram dealer in the area - Suburban Chrysler Dodge Jeep Ram of Troy is the Chrysler Dodge Jeep Ram sales volume leader in the area and we think our focus on customer satisfaction is the primary reason. Easily accessed location - Located in the Troy Motor Mall, we make it very easy to get to our facility. Accessing our location from Crooks or Maple makes for an easy commute to our dealership. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. Largest Dealer Group in the COUNTRY!! With over 350 dealers around the country there is noting we cant handle! Over 2,000* pre-owned vehicles in stock - Being part of the Suburban Collection means that each of our of dealerships offer an extensive variety of pre-owned vehicles on-site and access to thousands more in southeastern Michigan. Experienced service department - Our technicians have been trained to work specifically on Chrysler, Dodge, Jeep and Ram vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can also provide a free multi-point vehicle inspection
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1790 Maplelawn Drive

Troy, MI

48084

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Showing 1,614 reviews

December 18, 2021

I’ve worked with this dealership for 4 plus years. By far the best dealership. Scott Viau treats me like family. He understands my wants and needs and finds a way to help me out. More

by Shafiq.khalique
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Viau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logen Romain
Dec 22, 2021 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 10, 2021

Easy process, upfront and quick. Bill was great. Got the deal done in 2 days. Will definitely come back in the future! More

by Deansherzoff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Kozumplik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Messina
Dec 17, 2021 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

Thanks again for taking the time to leave us this information about your recent visit. Take care! Thanks again for taking the time to leave us this information about your recent visit. Take care!

December 04, 2021

Anthony was nothing short of amazing! He was patient, and kind! I’ll be doing business with him again in the future! Thank you again! More

by mavery6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Abdullah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2021 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

Thank you so much again for your feedback! We hope you have a great day!

November 28, 2021

Kristine is always a pleasure to work with, very quick with responses and is very accommodating. 5 stars for Kristine. More

by jmfrederick08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristine Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Kozumplik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

We're happy to hear you had such a positive experience with our team!

November 16, 2021

Carrick was so awesome to work with. My husband and I came to him after having an awful experience at a different dealership. Carrick listened to us about what we wanted, and got us just that! He is kind More

by Heather_mcwherter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Kozumplik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrick Secorski
Nov 20, 2021 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

We appreciate your positive review about your recent experience with us!

November 12, 2021

Anthony Abdullah was really helpful in getting us the right car. We had some ideas and we knew there were shortages but he got us into a lightly used Jeep Cherokee that is fantastic. Everything about the More

by Steve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Abdullah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2021 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

Steve, we are so happy to read such a great review about Suburban Chrysler Dodge Jeep Ram of Troy!

November 03, 2021

Tim never contacted me as I requested. A gentleman named Chris contacted me and assured me he would relay my message to Tim. That was over a week ago and I haven’t heard from either of them again. I wouldn’ More

by jonathantlogan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Brown, Chris Batten
Nov 20, 2021 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

We appreciate you bringing this experience to our attention. If you are willing, please contact us at (248) 585-8800 so we can work towards a resolution. We look forward to hearing from you.

Nov 20, 2021 -

jonathantlogan responded

This 17 day response time to my review says it all. During this lull in response to my solicited opinion, I actually leased a 2021 Jeep Grand Cherokee 80th Anniversary Edition. I could not be any happier with the vehicle or the service I received at the Roseville based CDJR dealership and the salesperson that facilitated my new lease. I wasn’t taken seriously at Suburban. I wasn’t treated like someone the dealership personnel wanted to potentially have as a new customer. Perhaps being in Troy, this dealership and it’s staff aren’t accustomed to working with a person that expresses their desire to stay at a reasonable monthly payment. Instead they bypass these individuals to work with those that aren’t so budget conscious. Whatever the case may be, being snuffed by Surburban lead me to find the perfect vehicle within my desired monthly payment range. Now, I feel like I’ve found the dealership with which I can work with to handle my future vehicle acquisitions. Only time can tell. However, if in 24 months if this dealership does a complete turnaround on me and treats me as if I am insignificant and not worthy of a return call or email, I will search again for a new dealership with which to conduct business. I do know for certain that I will bypass the Suburban collection of dealerships in Troy.

October 13, 2021

Bill responded to me right away. Even though they can't do the special deal on the car, he was very polite and responsive. More

by Shawn
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Messina
Oct 19, 2021 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

We can't wait to see you again, have a great day.

October 08, 2021

Justin always finds the perfect vehicle for me, and the best price. Very knowledgeable and friendly. My process is always quick. I love my Jeep I’ll be back when I get my next vehicle. More

by Amirayono93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gerrard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Bajoka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stuart Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew MacEachern, John Toppi
Oct 13, 2021 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 23, 2021

Good Transaction. Did what they say they they would do. It was an easy transaction. More

by jeffreymartin99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Abdullah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

We are glad we could help!

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