Suburban Chrysler Dodge Jeep Ram of Troy

I’ve been buying my cars from suburban since 2011. I recommended this place to all my family and friends. Always had a great service. Recently I bought a second car for myself and Shawn was my sales p I recommended this place to all my family and friends. Always had a great service. Recently I bought a second car for myself and Shawn was my sales person. I liked a car that I wanted to buy but it needed some work done and Shawn GUARANTEED that all that work will be done by a week. So I gave him a week. Called him the day that I was suppose to pick up my car but no answer. Called the dealership many times no one answered. Left a massage to the used car manager Matthew MacEachern and still no call back. So I called the service manager Douglas to see what’s going on actually, he then told me that he just got the parts for the car after almost two weeks sitting there. Douglas was nice about it and understand my frustration and went talk to Shawn then shawn called me back and told me that it will be ready by Friday noon. I called him back Friday to pick it up then he said that he’s getting the car ready and will call me back in 5 mins but he never did. Saturday I went to the dealership to pick it up, made me wait half hour so I asked to speak with a manager then Matthew came out to tell me that the car is still not ready yet. It will be ready Monday. They kept the car for almost a month and still couldn’t fix the reverse camera and I ordered a driver sit headrest for replace, it has been 4 months still no call back on that. After having this kind of experience, I honestly won’t go back there or send anyone there. It got real bad and no communication. Don’t believe anything that they say. They will literally lie to you about anything just so they can sell a car to you. Scammers!!! More

Update: I received a call today from a representative of the service department. He explained to me that the 120 USD we paid was not the cost for 1 oil change but for a package of 3 oil change and tire rota the service department. He explained to me that the 120 USD we paid was not the cost for 1 oil change but for a package of 3 oil change and tire rotation services. Most terrible service!!! I have been a loyal customer with Suburban Chrysler Dodge Jeep Ram of Troy service center for many years and there have been a few minor issues with your service department, but nothing mayor.  This time our experience was so extremely bad that I am considering not doing any future business with dealership again.  My wife brought a Mopar coupon for an oil change for 29.95 USD for the synthetic oil change with her to the service which I just downloaded the same day from the Mopar WEB page.  I kind of can accept that the coupon was not accepted (also it has been accepted in the past) because the fine print indicates that the offer is valid for an oil change up to 5 quarts of oil and my Grand Cherokee needs 5.9 quarts of oil. Also the same fine pint of the coupon stats that “… additional charges may be applied for engines with oil capacity that exceeds 5 quarts …”  I think it is absolutely out of any logical context that the cost for the oil change increases form 29.95 USD for 5 quarts up to 150 USD for 5.9 quarts. Finally my wife payed 120 USD because the service advisor saw some kind of membership of me in the system. But still – a price increase from 29.95 USD to 120 USD because of 0.9 quarts of additional oil does not make any sense. And instead of using full synthetic oil semi synthetic was used for the service. This is an increase of 300% and less quality. This was by very far the most expensive oil change I have ever had in my live and I will for sure not pay this amount of money again.    And the cherry on the pay … At the checkout my wife asked for a cost estimate for changing the spark plugs for our car. The provided cost estimate was 1,500 USD. One Thousand Five Hundred US Dollars for changing 6 spark plugs!!! This is ridiculous - this is absolutely unbelievable. Fortunately she asked just for curiosity. I just replaced the spark plugs myself the weekend before. In total I played just below 60 USD for the set of 6 spark plugs and a set of intake manifold intake gaskets. I took me about 4 hours to finish the work. Nothing that would even near justify a cost of 1,500 USD.  Just a few days after the service I noticed a leaking motor mount and a another advanced leak in the automatic transmission oil pan. I would have expected the service advisor should have told us this. All together this was a terrible experience and I would highly recommend to everybody to avoid this service center. More

The used car sales manager (Matthew) took our deposit then dodged our phone calls for 1 week. He did NOT want to sell us the car! It took a phone call to Corporate Office to get the situation rectified. then dodged our phone calls for 1 week. He did NOT want to sell us the car! It took a phone call to Corporate Office to get the situation rectified. More