Suburban Chrysler Dodge Jeep Ram of Troy

Anthony was so kind, attentive and professional. I truly enjoyed my experience. It was the most comfortable I've ever been purchasing a car. I truly enjoyed my experience. It was the most comfortable I've ever been purchasing a car. More

The entire experience from start to finish was seamless. Anthony Abdullah listened to my needs and made them happen. Anthony Abdullah listened to my needs and made them happen. More

This dealership was great. Very helpful staff and nice inventory. I would definitely go back Very helpful staff and nice inventory. I would definitely go back More

They did a good job of understanding and documenting the service . Prompt attention upon arrival at the dealership. service . Prompt attention upon arrival at the dealership. More

Anthony was very helpful. He listened to what I wanted and followed through. He was easy to communicate with and kept me informed He listened to what I wanted and followed through. He was easy to communicate with and kept me informed More

I have just purchased a vehicle at this dealership and I had a great experience with Jacob Hallberg. Easy, hassle free transaction, other than the actual test drive I have not spent a lot of time there unti had a great experience with Jacob Hallberg. Easy, hassle free transaction, other than the actual test drive I have not spent a lot of time there until the deal was done. Highly recommended! More

Customers Service is horrible. Once you purchase your vehicle you can not get in touch with them. I bought a vehicle, drove it one day. It took a week to get in touch with them Once you purchase your vehicle you can not get in touch with them. I bought a vehicle, drove it one day. It took a week to get in touch with them. They had my vehicle for three weeks. It took me going down to the dealership on multiple occasions to get any results. More

Stuart Smith signs people up with bad warranties that are not valid, and then he does nothing to make it right! He knows that the warranty is invalid and he has not reached out to me to fix this issue meanwh not valid, and then he does nothing to make it right! He knows that the warranty is invalid and he has not reached out to me to fix this issue meanwhile my car needs service, and my money has been put into a warranty that is no good. I have called and left messages. I have called and they would hang up on me. They have no dignity. Even the sales person Florian (Flo) has been unhelpful in this matter and it is an awful feeling to be treated this way after giving my hard earned money to these people. If they every offer you a Lithia warranty please do not take it. There should be criminal actions taking place behind this, because they robbed me! They robbed me first of my money, and now I have no security of a warranty for my vehicle. They have not worked with me to get this resolved hence it’s not been resolved they won’t even call me back! I have been waiting since November 8th to hear from Stuart it is November 17th? No one has tried to help me?!? More

I had the pleasure of working with Anthony and Madison on my purchase. After the test drive, I was able to discuss what I liked and what I didn't like about the vehicle. They both took into consideration o my purchase. After the test drive, I was able to discuss what I liked and what I didn't like about the vehicle. They both took into consideration of what I had to say and we were able to come to an agreement. They made the process easy and seamless. I would recommend them to anyone and everyone. Great experience. More

Advertising cars they don’t have available. I completed the “Express” checkout process online to buy the vehicle, and received a prompt phone call when they opened the following morning to come I completed the “Express” checkout process online to buy the vehicle, and received a prompt phone call when they opened the following morning to come test drive / finish buying it. Then an hour later received another phone call that the vehicle had in fact been sold, where they tried to then start selling me something completely different. I have previously purchased from the Suburban group three different times, not sure I’m coming back after this experience. More